Deceptive practices, conflicting stories, and terrible customer service
I am beyond angry with the customer service at Locks and Tops. Do not trust the information this company gives you.Within the span of a single hour, I received entirely conflicting updates regarding my order. First, a representative named Linda explicitly told me that my order could not be adjusted because it had already been processed and shipped the day before. An hour later, I received another email from a different representative that completely contradicted her statement.When you confront them, you just get the runaround. The blatant dishonesty and lack of internal communication make this operation look incredibly sketchy and illegitimate. If you expect transparency, honest communication, and real tracking information, look somewhere else. Save your money and avoid this company.