Locauto Group - Trapani Aeroporto Reviews 

Overall, my experience with Locauto at Trapani Airport was acceptable, but there were several issues that should be improved.
First of all, the waiting time to collect the car was quite long. There was a big queue at the airport and only one person was serving customers, which made the pick-up process slow.
The car itself was generally okay, but I was not informed in advance that one of the knobs/buttons near the central screen and multimedia/radio system was damaged and not working properly. This should have been clearly mentioned before handing over the vehicle or included in the vehicle condition report.
I also had a problem paying for parking through the EasyPark app. It seemed that the car had some previous unpaid or unresolved charges connected to it, which prevented me from using the app correctly. I tried to contact the rental office to solve the issue, both by WhatsApp using the numbers provided in the rental documents and by email, but I did not receive any response.
The rental was generally okay, but customer support after collecting the car was disappointing. In case of a problem with the rented vehicle, customers should be able to contact the rental company quickly and receive assistance.

A very good rental agency; quick and simple formalities, and friendly, comprehensive service. So far, the best one I've used.

Easy check-in and collection.
Great staff
Thank you

It was a professional meeting and its nice when a company doesn´t want to sell unnecessary insurances

Professional

I really enjoy leaving reviews for places and companies that have made my trip better, and Locauto definitely deserves a thank you.

We booked our car through Booking.com, and everything went smoothly, exactly as expected. Upon arrival, we were pleasantly surprised to receive an almost brand-new vehicle with just over 9,000 km on the odometer. For me, this is always a sign of how a company treats its customers. The car was clean, well-maintained, and perfectly suited for exploring Sicily.

I would especially like to thank the team for their flexibility. We asked if it would be possible to collect the car about two hours earlier than originally scheduled, and they immediately agreed. The only condition was returning it two hours earlier as well, which suited us perfectly. In reality, those extra two hours gave us more time to enjoy our holiday, and when you're on vacation, details like that really matter.

I would also like to mention the approach to additional insurance. It was offered to us, but never pushed or imposed. The staff calmly explained the options and left the decision entirely up to us. After hearing so many stories about aggressive upselling in car rental companies, this was especially refreshing.

The return process was just as quick and straightforward as the pick-up. Overall, we were left with the feeling that the company genuinely respects its customers' time and wants car rental to be a simple part of a great trip rather than an extra source of stress.

A sincere thank you to the Locauto Trapani team. Great holidays are often made up of small details, and your professionalism and customer-focused approach were definitely among them. If we return to Sicily in the future, we will be happy to rent from you again.

Excellent experience from start to finish. The car was clean, reliable, and exactly as described. Pickup and return were quick and hassle-free, and the staff were friendly and professional. We drove around western Sicily for two weeks without any issues. Highly recommended, and I would happily rent from them again.

Easy process, friendly staff and excellent car.

Nice, new, clean car.
Staff is friendly and helpful.
Booking is easy, simple, quick.
I am satisfied.
Next time I will choose this company again for sure.

It was easy, fast, uncomplicated, perfect! The staff was friedly, english speaking and fast! Always again!

Easy, fast, goood.

The service was perfect, and the staff were very kind and professional throughout the whole process.
I highly recommend your services to everyone.

Easy reservation. Quick pickup. Quality vehicle. Competitive pricing. Will book again.

No waiting time, everything was quick and transparent

Very nice and friendly employee. Fast and good counselling. Very fair car rental. I can recommend the car rental company.

Everything correct, getting car without any problem

I had an excellent experience with Locauto Group in Trapani, thanks to George. I accidentally booked my rental for the wrong dates, and he went above and beyond to help me fix it quickly and at a very reasonable cost with no hassle at all.

On top of that, I ran into an issue with my credit card at a gas station, and George stepped in to help me sort it out, which I really appreciated.

Overall, he was incredibly kind, professional, and genuinely helpful throughout. Customer service like this makes a big difference - highly recommend!

Car was excellent low mileage - pick up straight forward - easy to drop off even at 3am! would highly recommend

Absolutely fantastic car rental company and experience. We had an issue with a slow puncture repaired and got a full refund a few days later for the cost. Staff at both Trapani and Catania airports were top class, fast, friendly and very helpful! We had a hybrid Fiat Panda and it was good on fuel and perfectly fine for sight seeing the entire Sicily, even driving up giant volcano’s! Thanks for a suburb experience, highly recommended and we will definitely use your services again on our next visit.