Quick and good service very flexible and thinking with the customer. In this case we could pick the car up at Bergamo airport and return it in Siena which was excellent for us. Nice brandnew car and v... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything all great and we thank Locauto for that. But to ensure a fantastic experience, the company should explain how ZTL zones work with Waze (it simply does not work properly in these areas and y... See more
Company replied
Your team was very accommodating. Especially, when they took time to drop off the vehicle at the hotel in Siena. The only one issue, but we figured it out was returning the car. That was a dau... See more
Company replied
Great service and attitude! We needed a rental car during our time in Siena for a wedding and we didn’t have a booked reservation. The representatives were friendly and found us a suitable car within... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Viale Europa 23 a Siena potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0577288938. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
V.le Europa, 23, 53100, Siena, Siena / Toscana, Italy
- +39 0577288938
Unisciti a MyLocauto Friends
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The vehicle was clean and ready upon…
The vehicle was clean and ready upon our arrival and paperwork quick and efficient
20 September 2026
Reply from Locauto Group - Siena DT
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Fast and courteous service
Everyone was cordial during pick up and drop off. It was easy and fast.
Thank you for a job well done
25 September 2026
Reply from Locauto Group - Siena DT
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Everything was fantastic
Everything was fantastic. Very friendly staff with fast pickup and return.
18 September 2026
Reply from Locauto Group - Siena DT
Thank you for your feedback! Fausto
The service was quick and hassle-free
The service was quick and hassle-free. We took the vehicle with comprehensive insurance.
10 September 2026
Reply from Locauto Group - Siena DT
Hey, thank you so much for your kind words. we hope to see you soon! Erika
The back door sensor light was not…
The back door sensor light was not working and constantly bipping for the entire journey
17 September 2026
Reply from Locauto Group - Siena DT
Dear Christopher,thank you for your review.
We are deeply sorry for the issues you experienced during your trip.
We have taken your comments to heart to improve our vehicle inspection procedures, and we hope to welcome you back for a much better experience next time!
Chiara
Everything all great, except…
Everything all great and we thank Locauto for that. But to ensure a fantastic experience, the company should explain how ZTL zones work with Waze (it simply does not work properly in these areas and you might take a long time to arrive at destination). It happened to us in downtown Florence. And another thing we did not know is that auto service at gas stations require a credit card pin to work. I do have a PIN for my credit card. The result is that I could not fuel the car and had to pay the extra fee to the car rental company afterwards. Besides these things, car was clean and new, worked pretty well. Maybe these instructions should be given to the client at pickup point.
8 September 2026
Reply from Locauto Group - Siena DT
Dear Luigi,Thank you so much for taking the time to share your feedback! We are thrilled to hear that you were pleased with the clean, new vehicle and that overall you had a great experience with Locauto.
We are truly sorry for the issues you encountered regarding the ZTL (Limited Traffic Zones) navigation and the fuel station payment process.
We take your suggestions very seriously and will use your notes to improve the information and tips we provide to our guests at the pickup counter.
Thank you once again for your constructive advice, and we look forward to welcoming you back for another fantastic journey in the future!
Elisa
Quick and good service very flexible…
Quick and good service very flexible and thinking with the customer. In this case we could pick the car up at Bergamo airport and return it in Siena which was excellent for us. Nice brandnew car and very friendly staff. Locauto is very easy to work with, I recommend them, for me the best carrent company in Italy.
7 September 2026
Reply from Locauto Group - Siena DT
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Reply from Locauto Group - Siena DT
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Reply from Locauto Group - Siena DT
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Excellent experience all round
Excellent customer service, very straightforward process and very accommodating for last minute requests. Highly recommend!
2 September 2026
Reply from Locauto Group - Siena DT
Thank you for leaving us a positive review! See you soon, Enrico
I'VE GOT A CAR THAT WAS RENTED BY OTHER…
I'VE GOT A CAR THAT WAS RENTED BY OTHER PEOPLE BEFORE ME AND WITHOUT CHECKING IT DAMAGES, IT WAS GIVE IT TO ME,
WITH DAMAGES AND NO PETROL.
WHEN I RETURNED IT I WAS CHARGED FOR DAMAGES AND PETROL THAT I WAS NOT DONE BY ME.
25 August 2026
Reply from Locauto Group - Siena DT
Dear Jose,Thank you for sharing your feedback. We are sincerely sorry to hear that your rental experience was ruined at the end by the damage and fuel charges.
We would like to clarify our procedures to ensure maximum transparency. Every vehicle is thoroughly checked upon return before being handed over to the next customer. Furthermore, we always offer a joint vehicle inspection (check-out) before you leave the parking lot. This allows the driver to verify the fuel level and check for any discrepancies between our official damage report and the actual condition of the car, so we can update the rental agreement immediately.
If you have any doubts about the final bill, we invite you to contact our Customer Service team (https://portale.locautorent.com/websitecs/cs-home.aspx). They will be able to provide you with all the necessary documentation and information regarding your specific case.
We truly hope to have another opportunity in the future to provide you with a much better experience and regain your trust.
Elisa
Reply from Locauto Group - Siena DT
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Reply from Locauto Group - Siena DT
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Reply from Locauto Group - Siena DT
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Great Service! SUPER TEAM
Customer Service was accommodant and helpfull.
The car was almost new and very clean.
The overall experience was great.
Super service! SUPER TEAM!
WARMFULL THANKS
11 August 2026
Reply from Locauto Group - Siena DT
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Good staff and services
The staff was very polite and attentive, explained all the details, and responded quickly. The company offers many convenient services, such as late-night returns.
15 August 2026
Reply from Locauto Group - Siena DT
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Marta at the Locauto office in Siena is…
Marta at the Locauto office in Siena is excellent! She was very helpful at all times.
Sheila Murray
15 August 2026
Reply from Locauto Group - Siena DT
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Great service
When we picked up the car the service was professional. She showed us a sheet of paper with already damages to the car and all the information we would need. The pick-up and drop off was fast. We also got upgraded even though we had never rented a car from Locauto. Though, it was a bit expensive compared to other rental companies we have used on holiday in Europe.
9 August 2026
Reply from Locauto Group - Siena DT
Dear Cecilie,thank you for your review.
We are glad that you enjoyed our service and we look forward to welcoming you back in the future.
Elisa
Excellent car and excellent friendly…
Excellent car and excellent friendly service both picking up the car and delivering it back. Very helpful. The best experience.
30 July 2026
Reply from Locauto Group - Siena DT
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Very good expérience with Locauto…
Very good expérience with Locauto Siena! They don’t push to purchase extra guaranties, the lady was very nice and convinient and they upgraded us ! Thank you Locauto Siena!
6 August 2026
Reply from Locauto Group - Siena DT
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.