Instead of a station waggon (familiare) such as a Ford Focus or comparable we were given a SUV (Peugeot 2008). So it was hard to stow our luggage. Apart from that, everything was fine. Waiting terms w... See more
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The renting process was done through Booking com. And then when picking up the car, it was really fast, just 4-5 minutes, and then you can take it. The car was in a good condition, and return and leav... See more
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Very easy and seamless pick up and drop off, I rate Locauto as one of the best car hire services I have experienced Thankyou.
Company replied
The checkin option was very straightforward and the same as any other competitor. For the local city Rome Via Veneto pickup, the office was about a 10 minute walk from the carpark but very easy to... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Roma Via Veneto in Via Sardegna, 25 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0642742395. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. Disponibile il servizio di noleggio auto elettriche per spostamenti urbani e senza restrizioni di ZTL e di parcheggio.
Contact info
Via Sardegna 25, 00187, Roma, Lazio, Italy
- +39 0642742395
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4.3
Excellent
1K reviews
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Very easy and seamless pick up and drop…
Very easy and seamless pick up and drop off, I rate Locauto as one of the best car hire services I have experienced Thankyou.
23 September 2026
Reply from Locauto Group - Roma Via Veneto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
We booked a car weeks in advance and…
We booked a car weeks in advance and upon the day of collection we arrived at the local office and was told that there is no automatic vehicles available. Although that was one of our specifications on booking. After a very rude couple of minutes we were told that they have a van that we can use. This was super ridicules considering that we were driving down to Salerno and specifically booked a smaller car for the road conditions. We ended up accepting the manual car and reluctantly drove off. Upon returning the car in Salerno we had to double park as there was no parking to return the car. This caused a massive traffic jam and I then reverted to park the car around the block . The lady that accepted the car did not assist in this matter at all and just stood inside the office looking at me struggling to return the car. I then was told that I had to fill-up the car and that I must take the car to a filling station. It was too late and had to catch a ferry and then was told I need to pay the ridicules amount of 45 Euro as a surcharge to fill the car with fuel. This was the worst experience I have ever had with a car rental company and will never use them again and will make sure that this message reach and help other people in deciding on a rental company to use. Locauto certainly has a lot of work to do on how to handle tourists visiting Italy.
11 September 2026
Reply from Locauto Group - Roma Via Veneto
Dear Andries,Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and sincerely apologize for the inconvenience and frustration caused throughout your rental journey, from the vehicle availability at pick-up to the drop-off.
We are truly sorry to hear that the vehicle provided was not what you expected. This certainly does not reflect our standards of service, and we take your feedback very seriously to heart.
Regarding the fuel charge, as outlined in our rental terms, if a vehicle is returned without a full tank, a refueling service fee applies in addition to the cost of the missing fuel. However, we fully understand your frustration given the stressful situation during drop-off and the challenges you faced with availability at the start of your rental.
For any further request, please do not hesitate to get in touch with ur Customer Service via this official portal:https://portale.locautorent.com/websitecs/cs-home.aspx
We hope to have another opportunity to regain your trust next time!
Elisa
Unfit car allocated, No support from the Staff
I was provided with an unfit car which kept stalling on the autostrada leaving me under extreame risk of an accident. There was no support from Locauto team, and i was simply asked to either continue with the same car or cancel my rental agreement with them. Highly unprofessional behaviour except for the team in Milan Malpensa airport (they were actually concerned for us)
20 September 2026
Reply from Locauto Group - Roma Via Veneto
Dear Mukul,Thank you for bringing your experience to our attention. We are deeply sorry to hear about the serious issues you encountered with the vehicle and the distress this situation caused during your journey.
We would like to assure you that our team did actively attempt to locate an alternative replacement vehicle across our various branches along your route. Unfortunately, unexpected mechanical faults can occasionally arise during a rental that cannot be predicted during our standard pre-rental inspections.
We are glad to know that our team at Milan Malpensa Airport was able to assist you with the care and empathy we strive to provide to all our customers. Nevertheless, we sincerely apologize for the inconvenience and frustration caused by this experience.
We deeply value your safety and satisfaction, and we hope to have another opportunity in the future to regain your trust and provide you with the seamless service you expect from Locauto.
Chiara
Excellent services
18 September 2026
Reply from Locauto Group - Roma Via Veneto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Reply from Locauto Group - Roma Via Veneto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
The renting process was done through…
The renting process was done through Booking com. And then when picking up the car, it was really fast, just 4-5 minutes, and then you can take it. The car was in a good condition, and return and leaving the keys was also fast and smooth. Overall very well organized. Would recommend for sure.
15 September 2026
Reply from Locauto Group - Roma Via Veneto
That's great to hear! See you soon, Angelo
Unprofessional
Our rental car, booked well in advance, was unavailable upon arrival. As we were on our way to a wedding and had no alternative, we reluctantly accepted a much smaller replacement vehicle. We had specifically rented a larger, more premium car to participate in the wedding convoy. The replacement struggled in the hills of Tuscany and was clearly not comparable.
Main reason to give a 1-star rating is on the way we were treated. We were informed with little empathy that no similar vehicle or upgrade was available. However, while the replacement car was being handed over, a Jeep of the exact model I had reserved was returned. When I asked for that vehicle, I was told it did not belong to the rental company. Moments later, I saw the keys of that Jeep, a similar as that I rented, being handed directly to the company's employee. When I challenged this, I was told the Jeep was automatic while I had booked a manual. (Still, it is lying to your customers, something a decent person should not do). Regardless whether it was an automatic, it was clearly a comparable vehicle and was still refused.
Due to this misleading and unprofessional treatment, I cannot conclude else than giving a 1-star rating.
14 September 2026
Reply from Locauto Group - Roma Via Veneto
Thank you for taking the time to write this review.
We are truly sorry for the experience you had during your recent trip and for the frustration caused by the vehicle substitution.We deeply apologize for the disappointment and stress this situation caused you.
We take your feedback very seriously. Please get in touch with our Customer Service team directly at the following link https://portale.locautorent.com/websitecs/cs-home.aspx
We hope to have the opportunity to welcome you back for a better experience next time!
Elisa
It’s a very good experience renting…
It’s a very good experience renting with Locauto staff are nice and easy to deal with. Our car is clean, new and in a good condition. Thank you
13 September 2026
Reply from Locauto Group - Roma Via Veneto
Dear Mark,thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience renting with Locauto.
It is great to know that you found our staff friendly and helpful, and that you were happy with the cleanliness and excellent condition of your car. Providing top-quality vehicles and easy, seamless service is exactly what we strive for.
Thank you for choosing us, and we look forward to welcoming you back for your next trip!
Elisa
Smaller car than booked, rest is fine
Instead of a station waggon (familiare) such as a Ford Focus or comparable we were given a SUV (Peugeot 2008). So it was hard to stow our luggage. Apart from that, everything was fine. Waiting terms were short, the staff was nice, the car was reliable and new. We especially appreciate that the company allowed us to return the car at a different station (Stazione Termini instead of Via Sardegna) at no additional cost.
9 September 2026
Reply from Locauto Group - Roma Via Veneto
Dear Kaya,Thank you for taking the time to share your review! We are thrilled to hear that you found our staff friendly, the wait times short, and the car reliable and new. We are also very glad that our team was able to accommodate your request to change the drop-off location to Stazione Termini at no additional cost.
Regarding the vehicle provided, we sincerely apologize that the complimentary upgrade to an SUV did not fully meet your expectations, particularly concerning your luggage space. While it is our standard policy to offer a free upgrade to a higher category when the originally booked car group is unavailable, we completely understand that a station wagon would have been a more practical fit for your specific needs on this trip.
Nevertheless, we are very happy that everything went well overall. We truly appreciate your feedback and look forward to welcoming you back for a completely flawless, 5-star experience next time!
Chiara
Reply from Locauto Group - Roma Via Veneto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Everything ok but…
Everything ok, but in the desk they only give me full coverage option, and y wanted a cheapest one
8 September 2026
Reply from Locauto Group - Roma Via Veneto
Dear Andres,Thank you for your review. We are glad that everything else went well, but we sincerely apologize if the pricing and the options offered at the desk did not meet your expectations. Please note that our costs generally depend on car availability and market demand at the time of your rental. We truly value your feedback and will use it to improve our service in the future.
Chiara
Tuscany trip , travelling from Rome. In principal very good experiance
In principal very good experiance. The only problem was flat battery but we have got an exchange car in Siena.
Warm Regards
John
29 August 2026
Reply from Locauto Group - Roma Via Veneto
Dear John,Thank you for sharing your feedback with us! We are delighted to hear that you had a very good overall experience during your trip to Tuscany.
We sincerely apologize for the unexpected inconvenience caused by the flat battery. However, we are glad that our team in Siena was able to assist you promptly and provide a replacement vehicle so you could continue your journey with minimal disruption.
We truly appreciate your understanding and your positive attitude. We hope to have the pleasure of welcoming you back for a completely seamless road trip in the future!
Elisa
Reply from Locauto Group - Roma Via Veneto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
It's completely unfair when you book a…
It's completely unfair when you book a car, see it right there in the parking lot, and they hand you an awful alternative claiming it's 'similar.' This happens to me every single time I rent a car—I always end up with a terrible one.
31 August 2026
Reply from Locauto Group - Roma Via Veneto
Dear Masoud,thank you for sharing your feedback.
We are genuinely sorry to hear that your experience was not completely positive and that the vehicle you received did not meet your expectations. We completely understand how frustrating it can be to have a specific car in mind and feel disappointed with the alternative provided.
we would like to gently remind you that our reservations are based on car categories rather than specific makes or models. These categories group together various vehicles that share similar features, sizes, and specifications to ensure we can meet our customers' general requirements.
We absolutely understand why it would be irritating to see the exact model you were hoping for sitting right there in the parking lot. However, if a vehicle is physically present but not assigned to you, there are a variety of operational reasons for this. Most commonly, the car is under a technical hold for maintenance, pending a safety check, or is already allocated to another reservation.
We truly value your feedback, as it helps us understand our customers' frustrations. We sincerely hope you will give us another opportunity in the future to provide you with a seamless experience and win back your trust.
Elisa
Reply from Locauto Group - Roma Via Veneto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
I booked A3
I booked A3
You’ll gave puegot hybrid
In no way is it a similar car.
Due to highway accident we were delayed to drop the car and missed our flight (who rescheduled us for free) but you’ll charged us a full day (even when i called beforehand to inform them)
The car didn’t have viper fluid and kept getting fogged up
25 August 2026
Reply from Locauto Group - Roma Via Veneto
Dear Jash Nayankumar,thank you for your review.
We are sincerely sorry that the experience did not meet your expectations.
Regarding the extra day charge, we would like to clarify that Locauto offers a 59-minute grace period to allow for any unexpected delays. Once this grace period has passed, the system automatically charges for an extra day, as outlined in our terms and conditions.
With regard to the condition of the vehicle, we will immediately share your feedback with our branch team to improve our pre-rental inspection procedures.
We hope to have the opportunity to welcome you back in the future for a much better experience.
Elisa
Very disappointing experience with…
Very disappointing experience with Locauto and Booking.com
We booked and paid for a Jeep Avenger through Booking.com, but when we arrived at the Locauto desk at Via Sardegna in Rome, we were told that no vehicle in the category we had reserved was available.
Our options were either to cancel at the last minute or accept a Fiat Panda, a significant downgrade. We specifically asked if the Panda was a new 2026 model and were told that it was. In reality, the car appeared to be around ten years old and had visible damage in several places.
Only by chance, another customer returned a Citroën C3 while we were there, which we were eventually given instead. Although better than the Panda, it was still a lower category than the Jeep Avenger we had booked and paid for.
The attitude of the employee at the Via Sardegna desk made the situation even worse, as he did not seem genuinely interested in helping us find an appropriate solution.
We simply cannot understand how Booking.com and Locauto can confirm reservations when the booked vehicle category is not available at the agreed collection time. They know when customers are arriving and what categories have been reserved. From a customer's perspective, this feels like overbooking.
What is equally disappointing is that, despite the downgrade, stress and considerable inconvenience, Booking.com has not refunded or compensated us at all.
After this experience, we feel extremely uncomfortable and insecure about ever booking a rental car again through the Booking.com–Locauto combination. A confirmed and prepaid reservation should give customers peace of mind — not leave them wondering what car, if any, will actually be waiting for them when they arrive.
10 August 2026
Reply from Locauto Group - Roma Via Veneto
Dear Giorgina,thank you for sharing your feedback.
We are truly sorry to hear about your experience and the frustration this situation has caused. This is certainly not the level of service we aim to provide to our customers.To help us investigate what happened and assist you further, please submit your details to our team:https://portale.locautorent.com/websitecs/cs-home.aspx
We value your feedback and hope to have the opportunity to regain your trust in the future.
Elisa
Fair price
Fair price. Good vehicle. Helpful staff at pickup and drop-off. Will use again.
22 August 2026
Reply from Locauto Group - Roma Via Veneto
Thank you so much for the wonderful feedback! Your satisfaction is always our top priority, and we are thrilled to hear we hit the mark. We can't wait to welcome you back for another great experience!
Sara
Returning the car was a great…
Returning the car was a great experience. The service was thoughtful and well organized: two parking spaces were already reserved and waiting for us, and an employee later transferred the car to another location.
13 August 2026
Reply from Locauto Group - Roma Via Veneto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Overall feedback
Overall, it was a great experience. It would have been great if the person handling our case would take extra initiative to advise on the peculiar driving conditions like the restricted driving zones which is applicable. We had to look up ourselves. Just some proactive approach would go a long way. Generally I didn’t see a proactive approach rather than merely doing a transaction. This is certainly a wasted opportunity to give customers a wow factor!
26 July 2026
Reply from Locauto Group - Roma Via Veneto
Dear Vignesh,thank you so much for your feedback and for sharing your overall positive experience with us!
We truly appreciate your constructive points regarding local driving rules, such as the ZTL (Restricted Traffic Zones). You are absolutely right—navigating local traffic regulations in Italy can be tricky for travelers, and offering proactive guidance at the counter is a fantastic way to elevate a standard transaction into a truly exceptional experience.
Providing that "wow factor" and making our customers' journeys as seamless as possible is always our goal. We have shared your comments with our relevant department so we can train our team to take more initiative and proactively share key local driving tips during check-in.
Thank you once again for helping us improve our service. We look forward to welcoming you back for an even smoother and more delightful trip next time!
Elisa
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