All in all a very good experience to rent the car with Locauto, Palermo. Professional staff, easy and quick pick up and return. The car was in perfect conditions. Wouldn't doubt to repeat.
Company replied
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See what reviewers are saying
We have heard of other turists that its always a problem when they rent cars in sicilia so we were a little bit on our toes.,but., everything was smooth Sailing whit this company.. everything was very... See more
Company replied
Service and Quick delivery and return. Car in excellent State and as good as new. It was a suprise that the price that you book gets a other dimension when you want a insurance and fuel option pakk... See more
Company replied
Rented a VW Tiguan from the Palermo Notarbartolo branch. The staff were very friendly and helpful — they explained everything clearly and the pickup was quick and easy. Returning the car at Palermo Ai... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Palermo Via Umberto Giordano 8 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0916850991 Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Via Umberto Giordano 8, 90144, Palermo, Sicilia, Italy
- +39 0916850991
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4.7
Excellent
2K reviews
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Rubeno is a great guy
Rubeno is a great guy, very quick and helpfull!
18 September 2026
Unprompted review
Reply from Locauto Group - Palermo Notarbartolo
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Reply from Locauto Group - Palermo Notarbartolo
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
The people that helped us with both…
The people that helped us with both receiving and dropping off the vehicle was very helpful.
3 September 2026
Reply from Locauto Group - Palermo Notarbartolo
Dear John,thank you for taking the time to write this review.
We are glad that you enjoyed our service and our staff.
We hope to welcome you back for a 5-star experience.
Elisa
Great experience
The staff was friendly and very professional. I got the car I wished for and the check-in as well the check-out worked perfectly.
15 September 2026
Reply from Locauto Group - Palermo Notarbartolo
Thank you for the great review! Stefania
Friendly staff, but could do with more of them
Staff are friendly and they are not trying to trick you or find extra money. However they were understaffed at pick up and it took about 1.5 hours to collect the car.
14 September 2026
Reply from Locauto Group - Palermo Notarbartolo
Thank you for taking the time to write this review.
We are glad that you enjoyed our fair service and our staff.
At the same time, we apologize for the wait experienced. We will share your feedback with our team to improve our service and hope to welcome you back for a 5-star experience next time!
Elisa
Reply from Locauto Group - Palermo Notarbartolo
Thank you for your feedback! Fausto
Palermo Notarbartolo - Airport
The pickup of the car in Palermo Notarbartolo was quick and smooth. Instead of Fiat Panda we got Opel Corsa. No problems with this, but we were missing a parcel/cargo cover so our bags were fully uncovered when we moved between accommodations. I asked the staff about it and they said there was nothing they could do about it.
The return of the car at the Palermo airport was quick and smooth as well.
I reccommend this rental company even when the missing cover caused us a few headaches on our trip.
1 September 2026
Reply from Locauto Group - Palermo Notarbartolo
Dear Igor,thank you for your review.
We are glad to hear you enjoyed our service, though we apologize for the missing bag covers. We hope to welcome you back for a smoother experience next time.
Elisa
We got a great new car that was really…
We got a great new car that was really comfortable to drive. The staff were available when we arrived to organise pick. We picked the car up at Palermo, and dripped it off at a different location. The drop iff, at Lemeze Terminal airport was so easy and fast! I highly recommend!
1 September 2026
Reply from Locauto Group - Palermo Notarbartolo
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Reply from Locauto Group - Palermo Notarbartolo
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Reply from Locauto Group - Palermo Notarbartolo
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
We had to pay an 200€ extra for…
We had to pay an 200€ extra for assurance, not indicated in the initial booking. It should be better indicated beforehand
17 August 2026
Reply from Locauto Group - Palermo Notarbartolo
Thank you for taking the time to share your feedback. We are sorry for any misunderstanding regarding the additional insurance charge.
We would like to clarify that the extra coverages proposed at our rental desk are entirely optional. Our staff explains these additional protection plans at the time of signing the contract, but you are always completely free to choose whether to purchase them or not, based on your personal needs and preferences for peace of mind.
We value your comments, as they help us continuously improve how we communicate our services. We sincerely hope to have the opportunity to welcome you back soon and provide you with a 5-star experience.
Elisa
Reply from Locauto Group - Palermo Notarbartolo
Hello, so glad you enjoyed the trip with us, Fabio
Good experience
Friendly and professional contact in Palermo.
The Car was clean and in a very good condition.
Bye return at Bari Airport no waiting Time,
The Parking Spot was direkt at the Terminal ( 5 min to walk ).
Also very friendly and professional Stuff .
25 August 2026
Reply from Locauto Group - Palermo Notarbartolo
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Fully recomended!!!!
As always - LOCAUTO servicr is TOP OF THE TOP!!!! Fully recommended for everyone who can spend good time in Italy!!!
30 August 2026
Reply from Locauto Group - Palermo Notarbartolo
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Excellent costumer service and cars
Excellent cars and costumer service. Initially booked a car that couldn't fit all our luggages but right away they found another option and upgraded us
28 August 2026
Reply from Locauto Group - Palermo Notarbartolo
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Anna is fantastic!!
25 August 2026
Unprompted review
Reply from Locauto Group - Palermo Notarbartolo
Thank you for your feedback! Fausto
Good service and a fantastic car
The service we received was excellent.
The car was brilliant.
Thank you very much.
25 August 2026
Reply from Locauto Group - Palermo Notarbartolo
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Reply from Locauto Group - Palermo Notarbartolo
That's great to hear! See you soon, Angelo
Good Overall Experience, but Be Prepared for the Insurance Upsell
My overall experience with renting a car from Locauto Palermo was good and I would use their services again. I booked and paid for the car online, so the “paperwork” when picking it up was relatively easy and quick. I was even given a higher-class car than the one I had initially booked, which was a nice bonus.
From this perspective, everything was good.
On the other hand, while I understand that this is probably part of their job, I felt that there was an attempt to push additional insurance directly through the rental company. For some customers, this may make sense, but I had already arranged and purchased adequate full insurance in advance. Furthermore, the price of their insurance alone was almost 90% of the total amount I had paid for the rental and my existing insurance combined.
I do not like this approach as a customer. In any case, it seems to be a common practice among many car rental companies in Sicily. I have seen customer reviews mentioning similar experiences with several other companies.
So, I politely declined the offer and stuck with the insurance I had already arranged. Don't let yourself be pushed into something you don't need.
6 August 2026
Reply from Locauto Group - Palermo Notarbartolo
Dear Michal,thank you for sharing your experience with Locauto. We are thrilled to hear that you enjoyed our overall service, the quick pick-up process, and the complimentary upgrade!
We would like to clarify our policy regarding insurance coverage. When coverage is purchased through a broker or third-party site, Locauto has no visibility into the details or terms of that agreement, as it is a separate contract between the customer and the broker.
Our team is trained to explain the direct coverage options offered by Locauto so that every customer has all the necessary information to make an informed decision. Providing this information is not meant to push sales; our customers are always completely free to choose whether or not to add our protection.
We hope to welcome you back again for another great experience!
Elisa
Reply from Locauto Group - Palermo Notarbartolo
Dear Maxime,thank you for your review.
We are glad that the rental met your expectations and we hope to welcome you back for a 5-star experience next time!
Elisa
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