These guys are a life saver, First time in Sicily, and the experience was 10/10, cheap prices, perfect for young drivers, only had my license for less than a year and they were still able to offer me... See more
Company replied
Location
Switch locationPalermo - Aeroporto Punta Raisi 1, Terminal, 90045 Cinisi, Sicilia, IT
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent car rental experience! We picked up the car at Palermo Airport and returned it there as well. Everything was quick, smooth, and completely hassle-free. The staff were incredibly friendly,... See more
Company replied
Efficient and great customer service. Our flight home was shifted to Catania so Staff at drop off at Catania suggested we take the car to Palermo and receive a refund of our different drop off fee (we... See more
Company replied
I'm a Locoauto/Enterprise fan and would not use another company generally. I've given 4/5 on this occasion as the return area at Palermo Airport is far too small and consequently rather stressful.... See more
Company details
Written by the company
Presso l'ufficio Locauto Rent di Palermo Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Palermo - Aeroporto Punta Raisi 1, Terminal, 90045, Cinisi, Sicilia, Italy
- +39 0243020408
Unisciti a MyLocauto Friends
4.7
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and comfortable
Online registration is easy and understandable.
We get free upgrade of car. Very happy of it.
Worker are pleasant and everything explain good.
14 July 2026
Reply from Locauto Group - Palermo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Friendly and fast service at a good…
Friendly and fast service at a good price. Location at Catania airport was not that easy to find
18 July 2026
Reply from Locauto Group - Palermo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Reply from Locauto Group - Palermo Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Reply from Locauto Group - Palermo Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Very efficient and nice staff.
18 July 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Don't buy anything at the counter
I rented from Locauto at Palermo Airport after prepaying my rental and full damage coverage through an intermediary. At the counter, Locauto staff sold me their own "Body Protection" and a "Roadside Assistance" charge on top of coverage I had already paid for, roughly 58 EUR in total. Nobody told me I was already covered, and the roadside charge was never explained before I signed.
I presented a physical credit card in my own name, meeting all their requirements, and no deposit was required, so there was no legitimate reason to require extra protection to release the car. When I asked for a refund, Locauto refused on the basis that I had signed the agreement, and told me to take it up with the intermediary, who in turn sent me back to Locauto.
Being handed a document to sign quickly at a busy airport counter is not the same as being given a clear, informed choice. In my experience, the process is built to upsell coverage travellers already have, and to pass complaints back and forth so no one has to refund anything. If you rent here, decline everything at the desk and check what your booking already includes first.
30 June 2026
Unprompted review
PERFECT FOR YOUNG DRIVER/ BEST EXPERIENCE
These guys are a life saver, First time in Sicily, and the experience was 10/10, cheap prices, perfect for young drivers, only had my license for less than a year and they were still able to offer me a rental car, insurance is perfect for its price, can not recommend any more than Locauto. pickup was easy and straight forward, the staff was very friendly the car was perfect for our trip, they even upgraded us from manual to automatic fiat 600. Thank you soo much Locauto, if i ever come to Sicily again, I will use you guys again.
16 July 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Amazing experience
Super easy rental, super friendly, nice car, AC worked so well, which was so important to us! Loved it so much. Wpuld recommend it to everyone!
17 July 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Reply from Locauto Group - Palermo Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Reply from Locauto Group - Palermo Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Reply from Locauto Group - Palermo Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Reply from Locauto Group - Palermo Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
Reply from Locauto Group - Palermo Aeroporto
Thank you for your feedback! Fausto
At the end person which received back a…
At the end person which received back a car has some doubts somę scraches. It would good that I had photos.
8 July 2026
Reply from Locauto Group - Palermo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
I was given a empty car and not compensated for it
I was given a empty car. Had to refuel it. Cost me 82 Euro. I gave back the car total refueled. The staff called H/O, they offered me only 50 Euro. This is taking 32 Euros from me. I did put in a claim, 15 days to get feedback. Await feedback.
Staff at counter was very good as well as at the pickup. Tried to help but their hands are tied.
4 July 2026
Very friendly and helpful staff
Very friendly and helpful staff. Car in good condition. Everything worked perfectly. Happy to be a valued customer of Locauto. We're coming again!
8 July 2026
Reply from Locauto Group - Palermo Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Reply from Locauto Group - Palermo Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Great service at rental and at return…
Great service at rental and at return the return experience was particularly great in Palermo.
14 July 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for the great review! Stefania
Fast and easy process
Found car terminal easy, process was quick and fast. Car was in excellent condition.
14 July 2026
Reply from Locauto Group - Palermo Aeroporto
That's great to hear! See you soon, Angelo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.