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Locauto Group - Palermo Aeroporto Reviews 

10,333
TrustScore 4.5 out of 5

4.7

Palermo - Aeroporto Punta Raisi 1, Terminal, 90045 Cinisi, Sicilia, IT


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Rated 5 out of 5 stars

​We had a smooth and hassle-free rental experience with Locauto, and the Škoda Kamiq 1.0 TSI (115 hp) was an absolute pleasure to drive throughout our trip. ​The car was handed over in great condit... See more

Company replied

Rated 5 out of 5 stars

Everything went smoothly without any problems. I rented the car through the DiscoverCars app. At the airport reception desk, the employee informed me that it would be better to purchase insurance... See more

Company replied

Rated 5 out of 5 stars

Everything went smoothly. The only downside was that one employee at the airport desk wasn’t particularly friendly. However, all the other staff members, both when picking up and returning the car, we... See more

Company replied

Rated 5 out of 5 stars

Considering the fact that we had an urgent need to rent a car for 2 weeks in PMO airport, because pre booked rental company didn’t want to give us a car without IDP (which is not mandatory by the Ital... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Palermo Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Palermo - Aeroporto Punta Raisi 1, Terminal, 90045, Cinisi, Sicilia, Italy

  • +39 0243020408
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Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.7

All reviews

(10,333)

59,174 reviews in the last 12 months

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Rated 5 out of 5 stars

Great

Easy process to rent at Palermo airport. Returning was easy also. Would recommend

7 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Perfect

Everything was smooth, people from locauto were extremely nice and efficient, we had no problem with the car

15 August 2026
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Reply from Locauto Group - Palermo Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 2 out of 5 stars

Very poor customer service

Very poor customer service. No one answers on many number on Sunday. We were waithing and calling for 4hours to finally get help. (Not a problem if soneone wouldnt say the tow car will be there in 5 minutes and then there is noone for the next 2hours.) thank god we took ful kasko additionally, but then the rent became so expensive we could have use taxi for everything for the whole week for the same amount of money and no stress..

3 September 2026
Rated 5 out of 5 stars

Excellent experience!

Friendly people, easily accessible, and they don't nitpick over tiny pre-existing scratches just to bill you more. Excellent experience!

4 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Great experience with Locauto – The Škoda Kamiq was the perfect rental!

​We had a smooth and hassle-free rental experience with Locauto, and the Škoda Kamiq 1.0 TSI (115 hp) was an absolute pleasure to drive throughout our trip.
​The car was handed over in great condition, spotless, and very well-maintained. The 1.0 TSI engine delivered the ideal balance between fuel efficiency and lively performance, handling both motorway drives and local roads with ease. Despite its compact exterior—which made parking stress-free—the interior offered plenty of room and comfortable luggage space.
​Returning the vehicle at Palermo Airport was quick and transparent, and the digital check-in report gave us complete peace of mind. A big thank you to the Locauto team for the reliable service and providing such a great car.
​Highly recommended – we would definitely rent with Locauto again!

5 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Booking process was efficient and…

Booking process was efficient and friendly. I speak English and the communication was great. Return of the rental was simple - I was told where to park and left the keys in the car and went to the airport.

28 August 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 4 out of 5 stars

Good fast and no nonces

Just a good company to rent a car

28 August 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear Jos,thank you for your review.
We are glad that you enjoyed our service and we hope to welcome you back soon for a 5-star experience next time!

Elisa

Rated 5 out of 5 stars

Simple process

Simple process, no complications, good price.

3 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Perfect experience with Locauto.

Perfect experience with Locauto.
I recommend deeply.

A bit sad the car didn't have Android Auto / Car play.

Everything else was perfect.

3 September 2026
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Reply from Locauto Group - Palermo Aeroporto

That's great to hear! See you soon, Angelo

Rated 3 out of 5 stars

Great service, but car was dirty inside and out

I have used Locauto before and selected them again for the quality of service. You pay more, but they supply the car you ordered and don’t try to charge for damage, caused pre-rental.

The only reason I’m giving three stars was the cleanliness of the vehicle. The inside and out was very dirty. If you pay €500 for a rental, I would’ve expected a quick clean, inside and out.

3 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear David,thank you for your review and the kind words regarding our service. We are sorry for the poor cleanliness of the car, which did not reflect our standard of service. We will immediately share your feedback with our team to improve our cleaning procedures, and we hope to have another opportunity to regain your trust.

Elisa

Rated 5 out of 5 stars

We had a very good experience

We had a very good experience, a very good car , and not a lot of paperwork, and also extremely good staff. Everything was smooth and straight forward.

2 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Everything has been smooth

Everything has been smooth. Check before pickup and also check after drop off. And we survived Palermo without a scratch:)

2 September 2026
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Reply from Locauto Group - Palermo Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

First Hollyday in Sicily

Everything was perfect from check-in to check-out. Clear and accurate information, and the contract was received immediately. I highly recommend this rental agency.

26 August 2026
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Reply from Locauto Group - Palermo Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 3 out of 5 stars

Insurance price is not clearly stated…

Insurance price is not clearly stated when booking, and it is in the end pretty expensive with insurance. When it comes to the employees we didn‘t have really good experience, they were pretty uninterested and didn‘t really bother to answer our questions expect one that gave us the car and was super friendly. Other than that it was okay.

2 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear Mario,thank you for sharing your feedback with us.

First of all, we sincerely apologize if the attitude of our staff at the desk was not as welcoming and helpful as it should be. Providing a friendly environment is a strict company policy, and we are sorry we fell short. We are, however, glad to hear that the agent who handed over your car provided a great experience.

Regarding the insurance costs, we would like to clarify that our staff is trained to thoroughly explain the rental terms, including what is and isn't included in your reservation. Please note that when a reservation is made through a third-party broker, any coverage purchased online is a direct agreement between you and the broker. Locauto does not have visibility into those third-party policies.

At the desk, our agents may propose our own extra coverages to ensure maximum peace of mind, but you are always completely free to choose whether or not to purchase them.

We have taken note of your comments to improve our communication and training. We truly hope to have the chance to welcome you back in the future for a much better experience.
Elisa

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