Banner for Locauto Group - Napoli Aeroporto

Locauto Group - Napoli Aeroporto Reviews 

7,116
TrustScore 4.5 out of 5

4.6

Viale Umberto Maddalena, 21, 80144 Napoli, Napoli / Campania, IT


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We rented a car from Locauto for one week. The process at the rental desk at the airport was quick and efficient. All the rental cars are located a short distance from the airport, and we easil... See more

Company replied

Rated 5 out of 5 stars

It was the first time we rented a car in Locauto and we had the best experience. We made the reservation online and the check in on the counter was easy and fast. We got a new Peugeot 208 which was p... See more

Company replied

Rated 5 out of 5 stars

The car was easy to collect and all personnel were pleasant to deal with. We returned the car in exactly the same condition so I am unsure how the company would rate if there had been any damage to th... See more

Company replied

Rated 5 out of 5 stars

Late Sunday night car pick up was so straightforward thanks to an excellent individual who seamlessly handled the check in and paperwork in a polite, friendly, caring and welcoming way. He even took... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Napoli Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020407. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Viale Umberto Maddalena, 21, 80144, Napoli, Napoli / Campania, Italy

  • +39 0243020407
Promotion box for Locauto Group - Napoli Aeroporto

Unisciti a MyLocauto Friends

Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(7,116)

60,288 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy check in at Naples airport

Easy check in at Naples airport, no pushy sales scaring you into getting additional insurance. Once I had told Marco I had insurance with a broker, he accepted it. Explained all I needed to know about the car and how to get to it. Drop off easy, the young man checked the car over and wasn't actively looking to find issues with.
I was very worried about renting a car in Naples and it turned out to be one of the easier rentals I have experienced.

16 August 2026
Locauto Group - Napoli Aeroporto logo

Reply from Locauto Group - Napoli Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Great customer service

Easy to find from the airport, lovely caring great condition. Very easy return with no issues. Excellent customer services at both pick up and drop off

11 August 2026
Locauto Group - Napoli Aeroporto logo

Reply from Locauto Group - Napoli Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Staff 5 starts

The check-in service was very professional and attentive. They explained everything to us, and we left without any doubts. The vehicles provided were in very good and reliable condition. The check-out process was equally professional, quick, and without much bureaucracy. Staff 5 starts.

17 August 2026
Locauto Group - Napoli Aeroporto logo

Reply from Locauto Group - Napoli Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Easy experience

Used for Italy with different pick up and drop off - all went very smoothly.

1 July 2026
Locauto Group - Napoli Aeroporto logo

Reply from Locauto Group - Napoli Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Good service

No queues, friendly staff, easy check in and check out, new car.

16 August 2026
Locauto Group - Napoli Aeroporto logo

Reply from Locauto Group - Napoli Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Excellent Experience

We choose Locauto as they are part of Enterprise who we use in the UK. Their price was only slightly more than the budget companies with much lower scores. The car was as described & all existing dents/scrapes were identified. Upon return, the process was easy. The check out was quick (admittedly no issues with damage) & the staff member was lovely. A good experience & would rent from them again.

16 August 2026
Locauto Group - Napoli Aeroporto logo

Reply from Locauto Group - Napoli Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Great stuff

Great stuff, veru helpfull

5 August 2026
Locauto Group - Napoli Aeroporto logo

Reply from Locauto Group - Napoli Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Helpful staff at pickup

Helpful staff at pickup. Plus very welcome air conditioning.
Car clean and functional. Smooth drop-off.

14 August 2026
Locauto Group - Napoli Aeroporto logo

Reply from Locauto Group - Napoli Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Excellent service from everyone at…

Excellent service from everyone at Locauto Napoli

13 August 2026
Locauto Group - Napoli Aeroporto logo

Reply from Locauto Group - Napoli Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Clear and usefull info at info desk

Clear and usefull info at info desk. Friendly staff.

6 August 2026
Locauto Group - Napoli Aeroporto logo

Reply from Locauto Group - Napoli Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Good communication up front

Good communication up front, having allready confirmation that you «knew» me as a client —> then I didn’t need to use much time on key-pickup!! Effectively recieved the first night. PERFECT small car for Amalfi! And then on our last day - returning the car: being met by this fabulous guy MARCO —> taking all MY stress completely down, effectively helping me and my kids, THANK YOU!!

13 August 2026
Locauto Group - Napoli Aeroporto logo

Reply from Locauto Group - Napoli Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Great experience

In the airport you have a whole floor for all rent companies. The girls welcoming me were so nice. I had made a reservation of a manual car but big for 5 persons, they did not have this specific car but made everything possible to get one. You take a shuttle to the parking lot which comes every 10 minutes so it’s very practical. The guys at the parking were super nice and appreciated that I spoke a bit Italian, I think it’s always cool to show you are doing your best to fit it! The car was super recent, clean and easy to drive. I took it for 1 week and the check out went perfectly. Great experience!

13 August 2026
Locauto Group - Napoli Aeroporto logo

Reply from Locauto Group - Napoli Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Very efficient

Very efficient, polite and friendly.

12 August 2026
Locauto Group - Napoli Aeroporto logo

Reply from Locauto Group - Napoli Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look