The staff were very helpful and friendly. Both check in and check out was surprisingly fast, especially considering that I had an accident during the trip that they needed to review, which really onl... See more
Company replied
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Profesional and effortless to book....Car was better than the one we booked.... the friendliness and helpfulness of the staff in Sienna where we returned the car was excellent they even assist as to a... See more
Company replied
Cool, kind people! The ease and amenability - and no hidden or exorbitant extras. A low deposit that is promptly refunded in full. The fair-mindedness, and willingness to accomodate. Plus the vehicle... See more
Company replied
Excellent collection experience and wonderful car. The experience was really soured by the rip-off fee of e50 for having a tank of fuel ever so slightly under full ( with no fuel stops near Rome airp... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di La Spezia in Viale Italia, 434 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0187919445. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Viale Italia, 434, 19126, La Spezia, La-Spezia / Liguria, Italy
- +39 0187919445
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4.7
Excellent
1K reviews
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I book by phone asking for a high-level…
I book by phone asking for a high-level car but upon delivery I am given a vehicle that does not correspond at all to what is requested. When I try to explain the misunderstanding to the boy, adding that for the future I am expecting the level of the car I requested, the boy replies unabashedly, suggesting that he does not want to continue to enter into new rental contracts.
11 October 2022
Reply from Locauto Group - La Spezia
We are sorry to receive your negative feedback. The vehicle assigned to you belongs to the same category you paid during booking process. It is not possible to confirm the specific model and it depends about the availability of vehicles present for that category. Thank's.
Carlo
Nice helpful staff whom spoke perfect…
Nice helpful staff whom spoke perfect English,
Managed to collect the car early due to change of plans with no trouble but the car was dirty inside and out!
Had to clean all the glass so I could safely drive but otherwise very happy!
5 October 2022
Reply from Locauto Group - La Spezia
Thank you for the positive feedback. We have forwarded your report to the competent department about the cleaning car.
Francesca
Verygraet experience nice people goog car and clean…
Very nice people goog car and clean easy take and return
28 September 2022
Reply from Locauto Group - La Spezia
Thank you very much, David, for leaving this so positive comment about our service in La Spezia.
See you soon in Italy again!
Gianni
Very polite gentleman on reception
Very polite gentleman on reception
Professional and helpful
27 September 2022
Reply from Locauto Group - La Spezia
Great positive feedback Jonathan, thank you very much!
Maria
The rental was easy to arrange and the…
The rental was easy to arrange and the staff at the office was helpful since they spoke more English than I speak Italian. I opted for a car with an automatic transmission since I knew there would be steep hills at at least one location I was driving to. At that location I was parked facing up a steep incline and when it was time to leave it was apparent the transmission was slipping because the car wouldn't go forward, it kept sliding backwards. We had to find the guy parked behind us and get him to move his car so I wouldn't slide into him. Fortunately I was able to back down the hill and the driveway flattened out so I could go on my way. I was able to use the car for the next day without incident. I told the three people at the office when I returned the car what happened but I'm not sure they understood what "transmission slipping" meant.
2 September 2022
Reply from Locauto Group - La Spezia
Thank you for your feedback Gary. We have forwarded your report to the competent department. It's important to improve and provide a better service. Thank you.
Carlo
Reply from Locauto Group - La Spezia
Great feedback Abdulla,
we're so proud to read your comment, and can't wait to host you again in Italy really soon to conquer your full five-stars vote!
Ciao!
Giulia
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