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Locauto Group - Catania Aeroporto Reviews 

15,797
TrustScore 4.5 out of 5

4.7

Aeroporto Fontanarossa, 95121 Catania, Catania / Sicilia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Everything went smooth, car was clean and worked well. Big plus is that lockaouto didn't need deposit or credit card (just debit). Emanuel was helpful and had a positive attitude which boosted our... See more

Company replied

Rated 5 out of 5 stars

The pick-up process directly at Catania Airport was relatively quick. They’re not interested in the full insurance you buy through Booking, so if you want full coverage with no excess, you have to t... See more

Company replied

Rated 5 out of 5 stars

The experience was great, mainly upon our arrival. Our British Airways flight was really delayed, and we arrived at Catania after midnight. Hopefully, the staff is still there to help us to get a car... See more

Company replied

Rated 5 out of 5 stars

Professional, fast service and nice staff! An employee explained insurance upgrades but didn't try to force us into buying anything extra. We got a nice car, every prior damage shown and documented... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Catania Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020405. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Aeroporto Fontanarossa, 95121, Catania, Catania / Sicilia, Italy

  • +39 0243020405
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4.7

Excellent

TrustScore 4.5 out of 5

16K reviews

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4.7

All reviews

(15,797)

62,176 reviews in the last 12 months

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Rated 4 out of 5 stars

evrything was fine for us

evrything was fine for us, the car was ok, the person who deliver the car and the quality of the car and the price, except the reception in the airport, who was very unfreindly.

10 July 2026
Locauto Group - Catania Aeroporto logo

Reply from Locauto Group - Catania Aeroporto

Dear Abtin,thank you for shating your experience.
We are glad that you enjoyed our service and we have taken note of your feedback to improve our customer service.
We hope to welcome you back and earn a 5-star rating next time.
Chiara

Rated 5 out of 5 stars

Alessio IS the best!

24 July 2026
Unprompted review
Locauto Group - Catania Aeroporto logo

Reply from Locauto Group - Catania Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

It was a very good experience with…

It was a very good experience with renting a car. Everything did well. Thsnks to Alessio

24 July 2026
Unprompted review
Locauto Group - Catania Aeroporto logo

Reply from Locauto Group - Catania Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 4 out of 5 stars

We had a good experience

We had a good experience. We got the car quickly; it was a recent, clean car. At the check-in desk, we were offered extra insurance, but there was no pressure to take it. Upon return, they discovered a small scratch on one of the wheels, and we were charged for it (€200). Fair enough, I suppose. All in all, we remain satisfied with the service.

24 May 2026
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Reply from Locauto Group - Catania Aeroporto

Dear Wilfried,thank you for sharing your experience.
We are glad that you enjoyed our service and our fair procedures.
We hope to welcome you back and earn a 5-star rating next time.
Chiara

Rated 4 out of 5 stars

Good experience with Locauto.

Good experience with Locauto.
What went well :
- Pick up was reasonably fast
- The car was brand new and clean
What could be better :
- They push REALLY hard for options and assurances. Like 10 minutes of saying NO to additional costs. Don't let them fool you with the road assistance
- The return to the parking lot, what a nightmare. Don't expect road signs. Indicate Hertz in the GPS, and locauto is next to it...

24 July 2026
Rated 5 out of 5 stars

Good service

New cars. No credit card deposit.

23 July 2026
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Reply from Locauto Group - Catania Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 3 out of 5 stars

Overall everything worked out ok

Overall everything worked out ok. But I did have 3 reoccurring problems with the car (oil change light was one, cabin air filter light was on and the tire pressure monitoring system was failing and sending me tire pressure warning lights.) When I emailed Locauto lookimg for help it took 6 days for you to respond. So having better/faster customer communication would have been an improvement. But the car did work fine. Just had to put up with all the warning lights which was a bit disconcerting.

23 July 2026
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Reply from Locauto Group - Catania Aeroporto

Dear Jason,thank you for sharing your feedback.
We apologize for the condition of the vehicle, which did not reflect our quality standards.
We will share your feedback with the relevant department to improve our vehicle inspection procedures and our customer support.
We look forward to welcoming you back in the future for a much smoother experience.
Chiara

Rated 4 out of 5 stars

everything was good except that there…

everything was good except that there was no option to not get insurance!

22 July 2026
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Reply from Locauto Group - Catania Aeroporto

Hello Khokho, thank you for sharing your experience in Catania with Locauto!
We hope to welcome you again!
Anna

Rated 4 out of 5 stars

Nice. No agro in upselling. Easy collection and drop off

Easy collection and drop off. No aggressive upselling (paramount to a good service)

11 July 2026
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Reply from Locauto Group - Catania Aeroporto

Thank you Ros for this great feedback! We are pleased to hear that our staff in Catania did a good job and provided an outstanding customer experience!
We hope to welcome you again!
Sara

Rated 5 out of 5 stars

Everything.

22 July 2026
Locauto Group - Catania Aeroporto logo

Reply from Locauto Group - Catania Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Extremely friendly service.

New cars, no deposit, short wait time for the vehicle. Extremely friendly service. Highly recommended :)

14 July 2026
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Reply from Locauto Group - Catania Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

very professional

nice and professional

21 July 2026
Locauto Group - Catania Aeroporto logo

Reply from Locauto Group - Catania Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Third time we rend with them

Third time we rend with them, third time it s perfect. Thank you!

21 July 2026
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Reply from Locauto Group - Catania Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 2 out of 5 stars

Very expensive

Very expensive, with expensive guarantees (much more than the rental cost itself) that I didn't ask for

14 July 2026
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Reply from Locauto Group - Catania Aeroporto

Dear Philip,thank you for sharing your feedback.
We apologize if the service did not meet your expectations.
Please note that our rates are dynamic and fluctuate based on seasonal demand and vehicle availability.
Regarding the additional options and guarantees, we always ensure that all costs, coverage options, and final pricing are thoroughly reviewed and agreed upon before the contract is signed.
We hope you will give us another opportunity to provide you with a better experience.
Elisa

Rated 5 out of 5 stars

As good as always

As good as always. Really recommend Locauto. Booking process is very easy.

19 July 2026
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Reply from Locauto Group - Catania Aeroporto

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Alessio

Alessio
He was very quick and nice. Helpful and service minded.

21 July 2026
Unprompted review
Locauto Group - Catania Aeroporto logo

Reply from Locauto Group - Catania Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

The car was ready at the time

The car was ready at the time, clean and very new. The person on the counter was very kind and explained everything about the car and the contract. The all process of getting the car and getting the car back was fast. I really recommending that company it was great, thank you 🙏

15 July 2026
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Reply from Locauto Group - Catania Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 4 out of 5 stars

All was good, but some things can be improved

All was good, but 1. the car pickup process should be automated so as not to stay in the queue for an hour and wait while people complete forms manually. 2. Each car should have a map showing where to return the car. The entry to the parking of Locauto is different from all other car rentals, so I spent 30 min driving at the airport between parkings to find the correct one.

14 July 2026
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Reply from Locauto Group - Catania Aeroporto

Hello RK, thank you for sharing your experience with Locauto! We completely agree with your first point. In fact, our IT department is actively working on solutions to streamline the check-in process and reduce pick-up wait times. In the meantime, we invite you to try our Smart Check-In service on our website (www.locautorent.it) for a faster experience.
Regarding maps, as an environmentally conscious company, we have intentionally made the choice not to provide printed copies. We are also well aware that ongoing construction at Catania Airport is making it difficult to locate our parking area. Please be assured that we are in daily contact with the airport administration to find temporary alternative routes and resolve this issue. Thank you for your feedback!

Sara

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