Banner for Locauto Group - Bologna Aeroporto

Locauto Group - Bologna Aeroporto Reviews 

6,866
TrustScore 4.5 out of 5

4.7

Via del Triumvirato, 84, 40132 Bologna, Bologna / Emilia Romagna, IT


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Super easy and great service. From arrival (a 10 minute chat in the airport) to pick up and then drop off the service and quality of the car was great. I would recommend using Locauto and will certai... See more

Company replied

Rated 5 out of 5 stars

Helpful staff when we needed to change our booking /driver, Fair rates and excellent vehicle. Easy return process. Would happily use them again and recommend to others

Company replied

Rated 4 out of 5 stars

Waiting time for getting vehicle is very poor. Needed to wait for more than 30 minutes. Countless time spending of filling forms for clerk as well as for me. Pick-Up the Car: Car in excellent condit... See more

Company replied

Rated 5 out of 5 stars

A very pleasant experience with the team at LOCAUTO Bologna Airport. Everything went perfectly, the staff was very friendly both at pickup and drop-off, and the whole process was very fast. Great pric... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Bologna Aeroporto, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio e furgoni per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020414. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Via del Triumvirato, 84, 40132, Bologna, Bologna / Emilia Romagna, Italy

  • +39 0243020414
Promotion box for Locauto Group - Bologna Aeroporto

Unisciti a MyLocauto Friends

Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(6,866)

61,214 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The return procedure was long and…

The return procedure was long and stressfull, because we couldn’t find the exact way back at the airport to locauto station. It would be helpfull to provide more informations with photos to the clients.

24 August 2026
Locauto Group - Bologna Aeroporto logo

Reply from Locauto Group - Bologna Aeroporto

Dear Orsolya,thank you for your review.
We apologize for the issues experienced during the return process. We will share your feedback with the relevant department to improve the instructions provided at the counter. We hope to welcome you back for a smoother experience next time.
Elisa

Rated 5 out of 5 stars

Excellent

Great service and car quality

25 August 2026
Locauto Group - Bologna Aeroporto logo

Reply from Locauto Group - Bologna Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Perfect renting process

The whole process was running perfectly, from the initial purchase action through to the end - the deposit of the key.

17 August 2026
Locauto Group - Bologna Aeroporto logo

Reply from Locauto Group - Bologna Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 4 out of 5 stars

No problem with tha car in general but…

No problem with tha car in general but it did not have water for the Windshield. Price was way off for a car like the one I booked. For customer that come back it is better to have a discount.

19 August 2026
Locauto Group - Bologna Aeroporto logo

Reply from Locauto Group - Bologna Aeroporto

Dear Ioannis,Thank you for taking the time to share your feedback with us.

We sincerely apologize for the oversight regarding the windshield washer fluid—our team will ensure our pre-rental checks are even more thorough moving forward. Regarding pricing, we always aim to offer the best competitive rates to our returning customers through our dynamic pricing model, but we deeply value your feedback on customer loyalty and will share your thoughts with our team.

We hope to welcome you back again soon !
Elisa

Rated 5 out of 5 stars

Amazing

Everything was clear, the clerks explained everything. Car was almost brand new 13k km. Got a PDF with all the damages done when picking up the car.

17 August 2026
Locauto Group - Bologna Aeroporto logo

Reply from Locauto Group - Bologna Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 3 out of 5 stars

Expensive

Expensive . For 5 days 320€

17 August 2026
Locauto Group - Bologna Aeroporto logo

Reply from Locauto Group - Bologna Aeroporto

Dear Alexandra Maria,thank you for sharing your feedback with us.

We are sorry to hear that you felt the rental cost was high. Our rental rates are dynamic and fluctuate based on seasonal demand, vehicle availability, and market requests at the time of booking.

We always strive to offer competitive prices and high-value service to our customers, and we take your comments to heart as we continuously monitor our rate structure.

We appreciate your feedback and hope to welcome you back again for a more satisfying experience in the future.

Elisa

Rated 5 out of 5 stars

Fast and friendly

Fast Service, very clean Car, everything perfect! Just the guidenance at Airport Bologna could be better.

23 August 2026
Locauto Group - Bologna Aeroporto logo

Reply from Locauto Group - Bologna Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 1 out of 5 stars

Was charged one extra day for being…

Was charged one extra day for being approximately 40 minutes beyond grace period. Found fit excessive.

23 August 2026
Locauto Group - Bologna Aeroporto logo

Reply from Locauto Group - Bologna Aeroporto

Thank you for taking the time to write this review and giving us the opportunity to explain.
We would like to clarify that Locauto offer a standard 59-minute grace period for vehicle returns. Once this window is exceeded, our system automatically calculates an extra full day's rental charge.

For future reference, Locauto offers an "Extended Grace Period" service, which can be purchased when signing the contract to allow an extra 2 hours of delay on return.

We sincerely hope to welcome you back again for a much smoother experience.

Elisa

Rated 5 out of 5 stars

Great service

Good price. Excellent car. Great service

13 August 2026
Locauto Group - Bologna Aeroporto logo

Reply from Locauto Group - Bologna Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Super nice cars. Speak great English. And the location right at the airport is unbeatable. Everything perfect. Booking process was also very good.

21 August 2026
Locauto Group - Bologna Aeroporto logo

Reply from Locauto Group - Bologna Aeroporto

Thank you for the great review! Stefania

Rated 4 out of 5 stars

They Tell You to bring back the car…

They Tell You to bring back the car with full fuel,but when You take IT,îs not full.You cannot verify If the car îs full level .
In rest they have good cars .

21 August 2026
Locauto Group - Bologna Aeroporto logo

Reply from Locauto Group - Bologna Aeroporto

Dear Ioan-Florin,thank you for taking the time to share your review, and we are glad to hear that you were pleased with the quality of our vehicles!

At the same time, we sincerely apologize for the issue regarding the fuel level. Our standard policy is strictly Full-to-Full, and our standard procedure requires a joint check-out with the customer to verify both the vehicle's condition and a full tank before departure.

We are truly sorry that we missed the mark in this instance. We will share your feedback with our local team to ensure our procedures are strictly followed and to improve our service moving forward.

We hope to have the opportunity to welcome you back for an even better experience in the future!

Chiara

Rated 5 out of 5 stars

Front desk staff amazing

Front desk staff amazing
Easily booked and located vehicle at airport
Friendly staff handing car over
Great car
Amazing hand over experience
Overall definitely happy and will book again

13 August 2026
Locauto Group - Bologna Aeroporto logo

Reply from Locauto Group - Bologna Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Excellent customer service and car condition

Quick rental process, car in an excellent condition, friendly and efficient employees.

21 August 2026
Locauto Group - Bologna Aeroporto logo

Reply from Locauto Group - Bologna Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 4 out of 5 stars

Good service

Good service

12 August 2026
Locauto Group - Bologna Aeroporto logo

Reply from Locauto Group - Bologna Aeroporto

Dear Ivan,thank you for your review!
We look forward to welcoming you back in he future!
Elisa

Rated 5 out of 5 stars

Perfect

The car was in perfect condition.
It was easy to find the place and a fast process to pick up and return the car.

18 August 2026
Locauto Group - Bologna Aeroporto logo

Reply from Locauto Group - Bologna Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Everything perfect

Everything perfect. This is my second collaboration with this company and I will definitely use it again if I need it. Fast service both when picking up the car and returning it. Good price. No stress and no unnecessary documentation. The service is friendly and helpful. It's easy to communicate.

18 August 2026
Locauto Group - Bologna Aeroporto logo

Reply from Locauto Group - Bologna Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

I have very good experinece with this…

I have very good experinece with this company. The renting process was very easy and comfortable. Rates are also good. I will rent a car with thus company once again next time I am in Italy.

18 August 2026
Locauto Group - Bologna Aeroporto logo

Reply from Locauto Group - Bologna Aeroporto

Many thanks, see you soon! Erika

Rated 2 out of 5 stars

I have been a Locauto customer for many…

I have been a Locauto customer for many years, unfortunately, for the first time i’m very disappointed. I ordered a compact class car (Peugeot 308 or similar) and received a class B car (Jeep Avanger) which was too small for 5 adults. Moreover, although the car was new, it was handed over to me with no air in one of the tires, so right after leaving the airport on the highway from Bologna to Faenza I had to pump the tire, and throughout the entire stay i had to pump tire every day.

17 August 2026
Locauto Group - Bologna Aeroporto logo

Reply from Locauto Group - Bologna Aeroporto

Dear Tomasz, thank you for sharing your experience at Bologna Airport. We are sorry to hear that the complimentary upgrade did not meet your expectations and your feedback will be addresed to improve our service.
Because the vehicle class you originally reserved was unfortunately unavailable at the time of your arrival, our team provided a Jeep Avenger at no additional cost. Please note that the Jeep Avenger belongs to our higher Class M category, and this substitution was offered as a free upgrade to ensure you could get on the road without further delay.
We appreciate your business and we hope to welcome you back again.
Sara

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look