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Locauto Group - Alghero Aeroporto Reviews 

4,445
•
TrustScore 5 out of 5

4.8

Regione Nuraghe Biancu, 07041 Alghero, Sassari / Sardegna, IT

•

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See what reviewers are saying

Rated 5 out of 5 stars

Very satisfied with the car, the service, and the assistance provided. The whole experience was smooth and pleasant. I missed the online check-in because I didn’t check my spam folder in time, which w... See more

Company replied

Rated 5 out of 5 stars

I arrived to the airport early and got an option to get a different car faster, so I don't have to wait. Picking up car was few seconds process I just got the keys. Return was the same, I was worri... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish! Everything was great. They are one of the few car rental companies that don’t require a deposit, which is a huge plus. The service was excellent and very fast,... See more

Company replied

Rated 5 out of 5 stars

The whole process, from pick-up to drop-off, was fast, smooth, and free of any inconvenience. Everything was handled efficiently and clearly. We’ll definitely choose Locauto again for our future tr... See more

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Alghero Aeroporto Fertilia potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 079999241. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Regione Nuraghe Biancu, 07041, Alghero, Sassari / Sardegna, Italy

  • +39 079999241
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4.8

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TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(4,445)

57,141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

satisfied

I was satisfied with car and also whole rental process

26 September 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

The rented Fiat 600 was very neat

The rented Fiat 600 was very neat, new car. Your service was excellent, quick and effective. The staff was friendly. Your price was excellent.

29 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Very satisfied with the car

Very satisfied with the car, the service, and the assistance provided. The whole experience was smooth and pleasant. I missed the online check-in because I didn’t check my spam folder in time, which was entirely my mistake, but the staff were very helpful and understanding. I would definitely use this company again.

23 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

No remarks at all

No remarks at all. Everything was excellent and delivered exactly as promised.

25 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Very kind staff

Very helpful staff, good price, nice car, and free upgrade! Will choose Locauto the next time we're in Italy.

27 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 1 out of 5 stars

Valid debit card refused, no refund, no help

I had a prepaid booking at Locauto Alghero Airport (made through Discover Cars) and was refused the car at the desk. I came with my driving licence and a valid physical Visa/Mastercard debit card in my own name. The staff refused it only because the card number isn't printed/embossed on it.

This requirement is not in Locauto's published terms. Your own Special Rental Conditions state that Visa, Mastercard, Amex and Union Pay credit and debit cards are accepted, and say nothing about printed or embossed numbers. Nobody could explain how a printed number makes a card more valid.

To solve it on the spot, I asked to move the reservation to my girlfriend's name. She was with me, had her licence and a debit card in her name with a printed number, so she met even the desk's own rule. The staff refused that too. I lost my booking and had to find another car at extra cost.

Warning to other travellers: many modern cards no longer have raised or printed numbers. If yours doesn't, call Locauto Alghero before you travel. Don't assume the card rules on their website are the ones the desk will apply.

18 September 2026
Unprompted review
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Reply from Locauto Group - Alghero Aeroporto

Dear Stefan,Thank you for sharing your feedback with us.

We are truly sorry for the frustrating situation you experienced.
We would like to clarify why our desk team was unable to accept your card. Rental procedures require a card with visible, printed numbers because cards without physical digits are often linked to virtual app accounts or single-use dynamic card numbers. These types of accounts do not meet standard rental security requirements or allow us to secure the necessary deposit pre-authorization for the vehicle.Regarding transferring the reservation, bookings made through third-party brokers (such as Discover Cars) must match the primary driver named on the original voucher, which prevents our station staff from changing the lead driver name directly at the counter.
We regret the inconvenience and frustration this caused during your trip. We take your comments seriously and will share your feedback with our team to help improve the clarity of our communication regarding card requirements before pickup.

We hope to have another opportunity to regain your trust.
Elisa

Rated 5 out of 5 stars

Smooth and fast

Smooth and fast. Realy good services.

20 September 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

All best services !!

27 September 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

No problem at pick up and drop off

No problem at pick up and drop off. The stuff was very helpful. Will definitely rent again with them in the future.

19 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Staff

Service its excellent

26 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

The pickup and return went smoothly

The pickup and return went smoothly. We had insurance through Booking, and there were no issues with it. The car was new; we even got a free upgrade.

25 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Fast, quick , new car

Everything went smoothly, without complications.
Vyhľadajte to na Googli

24 September 2026
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Reply from Locauto Group - Alghero Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

I’m extremely satisfied

I’m extremely satisfied! The entire process was quick, smooth, and efficient, with no waiting or complications, and the car was new, in excellent condition, and everything was handled professionally.

24 September 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Fast and hassle-free service

Fast and hassle-free service. Friendly and communicative staff. Car pickup and return without any issues or delays. The customer knows exactly what they are paying for.

23 September 2026
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Reply from Locauto Group - Alghero Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Great experience for Locauto!

Great experience for Locauto!
Smooth pick up, lovely car and easy drop off.
Highly recommend!

15 September 2026
Locauto Group - Alghero Aeroporto logo

Reply from Locauto Group - Alghero Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

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