Local Financial Advice Reviews 

1,368
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers overwhelmingly had a great experience with this company. Local people frequently praise the incredibly helpful and professional staff for providing exceptionally quick responses, clear guidance, and polite communication during every phone interaction. Many consumers truly appreciate the smooth, well-organized process when connecting with knowledgeable financial experts who listen carefully to individual needs. Some reviewers were not happy with certain specific limitations, mentioning that representatives could not always assist with specialized queries or provided delayed appointment scheduling. A few people also felt that the initial communication occasionally lacked sufficient depth, leading to minor misunderstandings before successfully reaching the right specialist.

What people talk about most

Staff

Customers report widespread satisfaction and appreciation regarding the helpful and professional staff.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting that representatives are... See more

Service

Users describe positive interactions with service, highlighting prompt, helpful, and highly professional... See more

Response time

Reviewers highlight positive aspects of response_time, frequently noting prompt and swift replies to their... See more

Customer communications

People report positive experiences with contact, highlighting fast response times and helpful follow-up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dom attempted to contact me a couple of times before I was able to answer his call. It must have been towards the end of his shift, yet he didn’t appear to be in a rush. He was kind, patient, frien... See more

Company replied

Rated 5 out of 5 stars

We were looking for a new financial advisor. We didn’t really know where to start until we found Local Financial Advice. We were offered several options of which we researched them and picked the one... See more

Company replied

Rated 5 out of 5 stars

I found this organisation from a google search and I have to admit I wasn’t really sure what to expect. They responded very quickly and put me in touch with someone (from a separate company) who was... See more

Company replied

Rated 5 out of 5 stars

I would like to leave a review for Jaimie who answered the phone when I called. He was kind, professional and helpful and helped me out with a query that I had immediately. (Also thank you to Rob who... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Asset Manager Service
  3. Investment Service

About Local Financial Advice

Written by the company

When it comes to making important financial decisions, getting quality advice is crucial. At Local Financial Advice we’re dedicated to helping all of our users to gain access to professional, responsible financial advisors in their area.

Our free service is built around a series of customer promises aimed to ensure that all users get the advice they need for any financial situation.

LocalFinancialAdvice.co.uk is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Why choose Local Financial Advice?

Written by the company

Rapid Response
When you submit an enquiry, we’ll match you up with a local advisor. Your advisor will respond to your enquiry either on the same or on the next business day.
Free initial consultation
Once you've been matched with an advisor, you’ll have the opportunity to book a free, no-obligation initial consultation.
Carefully selected, qualified advisors
We only work with advisors who meet our exacting standards. All advisers referred via our service are professionally accredited by the Financial Conduct Authority (FCA).
Impartial, personally tailored advice
All of the advisors we recommend are fully qualified and impartial.

Our promise

100% Satisfaction Guarantee

100% Satisfaction Guarantee
100% satisfaction guarantee – We conduct regular reviews to ensure all of our advisor partners are continuing to meet our professional standards. However, if for any reason you’re not completely satisfied with your advisor, we’ll source you a new one.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,368)

134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arbaz helped with everything I needed…

Arbaz helped with everything I needed to know and made me happy with the decision I will make going forward regarding my financial future

24 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Lewis,

Thank you for your kind review. We're pleased to hear that Arbaz was able to assist you and ensure you had everything you needed before speaking with an adviser. It’s great to know you're feeling confident about the steps ahead.

Our aim is to make the process clear, straightforward, and reassuring from the moment you get in touch.

Kind regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

The advice from staff at St james place…

The advice from staff at St james place was incredibly useful and informative. From the initial contact, the representatives was polite, professional, and not pushy at all. They guided me through the various actions I needed to take to consolidate my old pensions. The advisor listened carefully to my goals and tailored their recommendations accordingly. It was a smooth and stress-free process, and I'm very happy with the service I received."

12 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Good evening,

Thank you for sharing such detailed feedback. We’re really pleased that the team supported you with clear, informative guidance and connected you with an adviser who could tailor recommendations to your goals. It’s great to hear the whole process felt smooth and stress-free.

Kind regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

Simon Haydock

Simon Haydock, finace advisor, was most knowledgeable and helpful, he provided me with the information I required.
I will use his advice if needed in the future.
Regards. J. King

13 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi John,

We’re delighted to hear that your adviser, Simon Haydock, provided such helpful and knowledgeable guidance. It’s great to know you feel confident using his advice again in the future.

Best wishes,
The Local Financial Advice Team

Rated 5 out of 5 stars

Gave advice that is easy to understand

Gave advice that is easy to understand

14 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Ruth

Thank you for your comments. We’re pleased the advice you received was clear and easy to understand. Making financial guidance accessible is always important to us.

Warm regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

I sent an enquiry and they got in touch…

I sent an enquiry and they got in touch and recommended a local independent financial adviser who i was really happy with. They have also made a few follow up calls to check everything was OK.

13 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Delia,

We really appreciate your feedback. It’s great to hear that you were matched with a local adviser you were happy with and that the follow-up support felt reassuring.

Kind regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

Helpful and efficient telephone advise

Dom was very friendly and helpful. He understood my request for financial tax advise and made appointment for me.

13 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Lorraine,

Thank you for sharing your experience. We’re pleased that Dom gave friendly, efficient guidance and was able to arrange the right appointment for you. Supporting people with clear connections to advisers is what we strive for.

Best regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

Nicholas was helpful

Nicholas was helpful, patient, polite and knowledgeable. Very satisfied.

10 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Vanessa,

We’re grateful for your comments. It’s great to hear that Nicholas provided such patient and knowledgeable support.

All the best,
The Local Financial Advice Team

Rated 5 out of 5 stars

Rachel was fabulous

Rachel was fabulous. Very swift response, understood quickly what I required and arranged an appointment within the very tight timeline required, great service.

8 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Paul,

Thank you for your feedback. It’s wonderful to hear that Rachel understood your needs straightaway and arranged an appointment within the tight timeframe. Connecting you with the right adviser at the right moment is exactly what we aim for.

Warm regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

There was quick response to my enquiry.

There was quick response to my enquiry.
The guy i spoke to was very patient and gave a few options to choose from.

5 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Eunice,

We’re pleased to hear the response was quick and that you were given clear options to consider. Connecting people with advisers who take the time to listen is always our priority.

With thanks,
The Local Financial Advice Team

Rated 4 out of 5 stars

I was reticent to go into full details…

I was reticent to go into full details about my finances and ignorant about what my future-proofing options may be. The advisor who rang me was patient and I had time to firm a trust with him - Jamie.

3 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Jacqueline,

Thank you for sharing your experience. We’re really pleased to hear that Jamie took the time to speak with you patiently and helped you feel comfortable discussing your situation.

Building trust is so important, and we’re glad the conversation supported you in taking the next step toward connecting with an adviser who can explore your options in more detail.

Kind regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

Financial Advise

I got a call back and a follow-up call to see if my problem was resolved.

3 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hello Antoinette,

Thank you for your comments. We’re glad to hear you received timely follow-ups and felt supported throughout.

Best wishes,
The Local Financial Advice Team

Rated 5 out of 5 stars

Very prompt reply

Very prompt reply. Professional and knowledgeable

28 October 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Susan,

We appreciate you sharing your feedback. It’s great to hear that the response was prompt and that you found the team professional and knowledgeable.

Warm regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

Spoke to a gentleman named Rob today…

Spoke to a gentleman named Rob today who advised me on my money situation with some very helpful advice, and sorted my enquiry out very happy.

27 October 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Nick,

Thank you for your comments.

We’re pleased to hear Rob was able to offer helpful advice and resolve your enquiry efficiently. It’s great to know you had a positive experience with our service.

Kind regards,
The Local Financial Advice Team

Rated 4 out of 5 stars

Good initial contract

Fast contact made. Good explanation if the process involved. Not at all pushy.

24 October 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Andrew,

Thank you for taking the time to share your feedback.

It’s great to hear that our team reached out promptly and provided a clear overview of the process. We always aim to make things straightforward and pressure-free for our customers.

Best regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

very professional

22 October 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Chris,

Thank you for your review.

We really appreciate your feedback and are delighted to hear you found our team professional throughout your experience.

With thanks,
The Local Financial Advice Team

Rated 5 out of 5 stars

Excellent response

Pleasant, knowledgeable operator

21 October 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Steve,

Thank you for your review.

We’re glad to hear you found our team member both pleasant and knowledgeable. That’s exactly the level of service we aim to deliver.

Kind regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

Great advice given and good contacts made

I was looking for advice on how to invest my money once my house sells. I was also looking for the latest stamp duty costs etc. The information given was really helpful. I now know what I need to do and how much it will cost me.

14 October 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Susan,

Thank you for taking the time to leave a review.

It’s wonderful to hear that the information provided helped clarify your next steps and gave you a clear understanding of your options. We’re pleased we could assist with your enquiry.

Many thanks,
The Local Financial Advice Team

Rated 5 out of 5 stars

Superb service, thank you

Jamie was superb fast at making contact and with sorting out my needs. He was patient, knowledgeable and showed a true understanding of what was required.
He kindly found a local expert in the field of Inheritance Tax and I’ll look forward to getting everything sorted for my aging parents who need some reassurance and assistance through a minefield of decision making on finances. Thank you for all your assistance, very much appreciated

9 October 2025
Local Financial Advice logo

Reply from Local Financial Advice

Good afternoon,

Thank you so much for your thoughtful review.

We’re thrilled to hear how impressed you were with Jamie’s support and that he helped connect you with an expert in Inheritance Tax planning. It’s wonderful to know our service made things easier for you and your parents.

Wishing you all the best as you move forward,
The Local Financial Advice Team

Rated 5 out of 5 stars

Polite prompt helpful response

Polite prompt helpful response

9 October 2025
Local Financial Advice logo

Reply from Local Financial Advice

Good afternoon,

Thank you for your kind words.

We’re delighted that you found the response polite, prompt, and helpful. It’s exactly the level of service we strive to deliver when matching customers with the right adviser.

Warm regards,
The Local Financial Advice Team

Rated 5 out of 5 stars
Local Financial Advice logo

Reply from Local Financial Advice

Hi Branko,

Thank you for sharing your experience.

We’re so pleased to hear you found our team helpful and that your experience so far has been positive.

Best wishes,
The Local Financial Advice Team

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