loc8me.co.uk Reviews 

1,237
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 333 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, making interactions pleasant and productive. Many people highlight the staff's ability to answer questions thoroughly and make the viewing and housing process comfortable and easy. This dedication often transforms what could be a stressful experience into a smooth and enjoyable one for users. However, some customers also noted significant issues with service and property management. These concerns include reports of maintenance problems being left unattended for months, lack of professionalism, and ignored requests regarding property access and safety. Some people also mentioned concerns regarding privacy, including entries without prior notification and unaddressed security concerns.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising individuals for their professionalism... See more

Service

Consumers find service to be ambiguous, with many reviewers expressing extreme dissatisfaction, citing issues... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant frustration due... See more

Location

Customers consistently note ambiguous experiences with location, with some reviewers in Bath, Leeds,... See more

User experience

People report positive experiences with user experience, with many describing it as amazing, easy, and calm.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Marcus has made my experience as a first year uni student much easier than it was seeming to be. Any issue that I needed addressing Marcus is ready to chase up and solve the issue at hand on the day... See more

Company replied

Rated 4 out of 5 stars

Nick from maintenance finally fixed the shower issue that persisted for over two months. It now works perfectly. Thank you, Nick, for the great conversation as well.

Company replied

Rated 5 out of 5 stars

Ben was so kind when answering our questions and concerns. Made us feel very comfortable when looking around houses for the first time whilst allowing us to properly assess the properties. Gave his op... See more

Company replied

Rated 5 out of 5 stars

we had josh help us with houses for next year, the first house didn’t go to well, and after having one of our group drop out, josh was amazing at trying to find us other options as quickly as possible... See more

Company replied


Company details

  1. Student Housing Center

Written by the company

We are a student accommodation provider that operates in 14 cities and house 6,700 students every year. We remain a step ahead of our competitors in our belief in constantly improving and pushing the standard of student accommodation. Historically a neglected industry, we are always looking at ways to innovate and make sure our properties are the best of the bunch. Our properties are not the only thing we are proud of, as we place great emphasis in our customer service and making sure our tenants feel truly at home. For a lot of students, moving into a student home is a huge step in their independence and we want to make sure we offer the best environment for them to grow. We are powered by a team of passionate, highly enthusiastic individuals, both young and many more experienced! This blend of personalities and capabilities, combined with a unified passion for delivering great customer experiences has driven us to new heights.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.4

All reviews

(1,237)

324 reviews in the last 12 months

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Rated 5 out of 5 stars

I have had an easy experience any time…

I have had an easy experience any time I have lived with Loc8me loughborough. All the staff have been helpful with viewings and any issues with the properties, especially Katie. Would recommend for student housing

22 September 2025
Unprompted review
Rated 5 out of 5 stars

I can’t recommend enough!

I can’t recommend Hollie, Jade, and the team enough. When I moved into the house share, I was going through a difficult time with my divorce and trying to get back on my feet. They truly went above and beyond to support me.

One of the team even spoke with the landlord on my behalf to arrange for me to stay longer than my contract allowed, and then both Hollie and Jade helped me find somewhere else afterwards. What was meant to be just 3 months turned into 5, giving me the stability I really needed — which must have involved quite a bit of paperwork, as this included three different contracts, with the last two being only 4 weeks each.

Hollie and Jade were kind, professional, and understanding throughout, even offering to help me again in the future if I ever need it. The company has a fantastic work ethic and staff who genuinely care about the people they support. I’ll always be grateful for everything they did for me.

19 September 2025
Unprompted review

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