Alan was very helpful and nice.
It took a bit of effort to get attention from other staff.
Tea would be good.

Attractive shop. Good range of products in stock

Upsold expensive insurance for couch stains, but they fob you off to unresponsive third parties for months. All smiles when they are taking your money but don't care about customers when they leave the shop. Avoid

Great service really took time with us as we were unsure of which style of bed and mattress we wanted. Beautiful styles great choice of materials for the bed finishes. Could spend all of my pennies easily in Loaf:)
Prices were comparible with other nearby stores but the styles were so much more unusual and dramatic. Just waiting for delivery !!!! Excited

Very helpful non pushy help

Great showroom, zero pressure and excellent staff who are just there to be helpful. Excellent with kids and have thought about the small touches to keep them entertained. Great experience. Oh and the sofas are amazing!

Gorgeous furniture and excellent service. We were given as much time as we wanted. The service provided by Sam was efficient and we were not kept waiting at all long while he did the adminstration of our order. A pleasant experience all round and I am now very much looking forward to receiving the furniture.

Great customer service! So helpful!!

Excellent customer service from Sam.

Please can we have a shop near Glasgow.

Excellent sofa. Superb customer care. Good delivery. Will definitely be getting my next Sofa from here!

Excellent service, good quality goods

Sam answered all our questions and also gave some valuable ideas. It was fun looking at all the materials and colours.

Very knowledgeable and friendly staff who made the entire process of buying our new sofa easy and enjoyable!

the team were helpful when required, cheerful and overall the experience was great.

We had a great experience at Loaf. The service provided by Sam was fantastic - he's very personable and knowledgeable about the products. Loaf was in the midst of some products changes and he helped us understand everything and navigate through it.

It's one of the most comfortable and least pressuring sales experiences I've ever had - and the Tunnocks are a nice touch!

The location is beautiful and the staff very approachable, we went for a specific product so we got to try it and order it with the upholstery of our choice. An easy process! The only downside is that at the moment they do not offer financing options that other retailers have easily available, and that's why I am only giving 4 stars.

A wide range of beds to see and compare
Mostly the wonderful shop assistant who could not have been more helpful
I look forward to getting my lovely new bed
And my name is not Oakfield!,

DO NOT BUY A LOAF SOFA!!
⭐☆☆☆☆

Extremely disappointing experience with Loaf! The worst customer service I have ever received!!!

I placed an order worth over £7,500 after travelling from Aberdeen to Edinburgh specifically to view a sofa in person before purchasing. The sofas were due for delivery on 9 May, only for Loaf to cancel the entire range just DAYS before delivery because of “issues with their makers”.

The cancellation itself was frustrating enough, but the handling of the situation afterwards has been far worse, despite me desperately wanting to find a solution.

Communication has been consistently poor, with repeated delays in replies despite me explaining multiple times that this situation was urgent due to moving house and ongoing renovations. I was even told at one stage that no one had picked up my case while the staff member handling it was off work, despite previous concerns already being raised about slow communication.

Loaf offered vague assurances about “goodwill gestures” and replacement options, but repeatedly refused to provide any meaningful clarity about what compensation they were actually willing to offer before expecting me to make another 6-hour round trip to Edinburgh to choose replacement sofas.

They also suggested a virtual showroom consultation as an alternative, which is unrealistic when purchasing a sofa — especially considering Loaf themselves encourage customers to test furniture in person, which is exactly what I originally did before placing the order.

The communication has been disorganised, accountability has been lacking, and there has been VERY little regard shown for the significant inconvenience, expense and disruption caused! For a company positioning itself as a premium furniture retailer, the level of customer service and aftercare I have experienced has been shocking.

Very disappointing experience overall. Save yourself the time, money and headache buying from this awful company!!

Friendly, helpful service.

Honestly the worst customer experience of my life. I ordered a bed from loaf mid October - was still waiting for it mid Feb so ended up cancelling. The circus of events that took place in between was mind boggling (they made the wrong bed the first time then ‘lost’ the second (correct) bed for 5 weeks with the delivery company). I had to chase them at every turn for updates and explanations. Really really awful service. Loaf charges premium prices so you’d expect a half decent level of customer service. Avoid like the plague! I’ll never order from them again.