Highly recommend Loaf (Edinburgh Straiton Branch) - the team there were fantastic, extremely knowledgeable- answering all of our questions for the multiple visits we did to find our perfect first ho... See more
Location
Switch locationUnits 1-3 Straiton Retail Park, The Terrace, EH20 9TJ Edinburgh, England, GB
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Wow! Sam at the Edinburgh store was absolutely incredible. We’ve visited several Loaf stores over the years, and every member of staff has been lovely, but Sam truly stood out. He struck the... See more
Sharon was incredibly helpful in showing me round and suggesting complimentary colours/cushions/rugs etc. Couldn't have been more helpful and didn't feel rushed at all. Very inviting showroom and made... See more
Company replied
Your staff were helpful but relaxed and knew where the exact item we wanted to view was situated in the store. We were directed to where we could choose fabric and help was around when we needed it. T... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Edinburgh
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Units 1-3 Straiton Retail Park, The Terrace, EH20 9TJ, Edinburgh, England, United Kingdom
- 02031418300
4.7
Excellent
190 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Honestly the worst customer experience…
Honestly the worst customer experience of my life. I ordered a bed from loaf mid October - was still waiting for it mid Feb so ended up cancelling. The circus of events that took place in between was mind boggling (they made the wrong bed the first time then ‘lost’ the second (correct) bed for 5 weeks with the delivery company). I had to chase them at every turn for updates and explanations. Really really awful service. Loaf charges premium prices so you’d expect a half decent level of customer service. Avoid like the plague! I’ll never order from them again.
13 February 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi Pamela,
Thank you for your review.
I’m truly sorry about your experience this sounds incredibly frustrating and completely understand why you feel so disappointed. this is certainly not the experience we want for you.
We’ve requested some further information from you via Trustpilot so we can look into this properly and review the issue better for you.
Warm regards,
Cynthia
The staff in the Edinburgh branch were First class
The staff in the Edinburgh branch were fantastic. I was in 3 weeks running first with my sister who bought a sofa bed and latterly I purchased a mattress. We dealt with 3 different staff members who were exceptional - friendly, knowledgable and all gave first class customer service. I cannot praise them highly enough
14 March 2026
Reply from Loaf - Edinburgh
Hi Irene,
Thank you so much for your wonderful feedback!
I’m thrilled to hear that the Edinburgh Shack team made such a positive impression across your visits. It’s fantastic that each staff member you met was friendly, knowledgeable and provided first class service while helping with both your sister’s sofa bed and your mattress purchase.
We’ll be sure to share your praise with the team. They'll be delighted to know their efforts are so appreciated!
Warm regards,
Manny.
Great service from Wendy
Great service from Wendy , thank you for your expertise
13 March 2026
Unprompted review
Reply from Loaf - Edinburgh
Hey Stephen,
Thank you so much for the fantastic feedback, it is much appreciated. We are so pleased to hear that you had a great experience with us.
Please feel free to contact us if you need any further support. We are always happy to help!
Kindest Regards,
CJ
Reply from Loaf - Edinburgh
Hi K,
We love hearing when you have had such a positive experience with the team. I am glad our team members made it so easy and informative.
Warm regards,
Fraser
My daughter and myself visited Loaf…
My daughter and myself visited Loaf shop in Edinburgh on 28th feb 2026. She got her lovely settees there as quality of products are great. We were served by Sam and Lesley who were very helpful. Tx
28 February 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi Iwona,
Thank you for your review.
I’m so pleased to hear you and your daughter enjoyed your visit to our Edinburgh store and that she’s loving her new settees. I’ll be sure to pass your kind thanks on to Sam and Lesley they’ll be delighted to hear your feedback.
Warm regards,
Cynthia
Pleasant wecome - homely environment - lovely
Warm welcome and guided to rug samples - unobtrusive attitude of staff appreciated - attentive when invited .
27 February 2026
Reply from Loaf - Edinburgh
Hi Rhona,
Thank you for your review.
I’m delighted you enjoyed the warm welcome and relaxed, homely environment. It’s lovely to know the team struck the right balance between being attentive and giving you space to browse.
Warm regards,
Cynthia
We received excellent service in the…
We received excellent service in the Edinburgh Shack and are so pleased with the sofa, chairs and tables that we ordered. The furniture arrived quicker than expected and the quality is amazing. Unfortunately scuff marks were noticeable on the sofa and chairs but the response from customer service was very good and we are awaiting a technician to resolve the problem. Would definitely buy from Loaf again.
18 February 2026
Reply from Loaf - Edinburgh
Hi Laura,
Thank you for taking the time to share your review
We’re so pleased to hear you received excellent service in our Edinburgh Shack and that you’re happy with your new furniture especially with it arriving sooner than expected. While we’re sorry to hear about the scuff marks, we’re glad our customer service team could respond quickly and arrange a technician visit.
Thank you again for your understanding and kind feedback. We really appreciate it and hope you continue to enjoy your furniture.
Warm regards,
Cynthia
The staff at Loaf in Edinburgh were…
The staff at Loaf in Edinburgh were fantastic without exception . Very helpful and supportive . No pressure to buy which we really appreciated .
9 February 2026
Reply from Loaf - Edinburgh
Hi there,
Thank you so much for your kind words about our Edinburgh team. We’re delighted you felt supported and never pressured, that’s exactly the experience we aim to create. We’ll be sure to pass your lovely feedback on to them.
All the best,
Sonia.
Great experience
Our visit to the store was great. We had done a fair bit of research but our assistant (Lesley) was really helpful in guiding us in our final choice.
A very positive experience.
11 February 2026
Reply from Loaf - Edinburgh
Hi LC,
Thank you so much for your kind review. We’re delighted to hear Lesley was able to guide you in making your final choice. We’ll be sure to pass your lovely feedback on to her and the team.
All the best,
Sonia.
Great actual shop, easy online
An easy online order that was underpinned by a great service at the team at the Edinburgh shop. They were really helpful and had some great suggestions. I would not have bought the chair if I had not been able to visit a showroom first.
8 February 2026
Reply from Loaf - Edinburgh
Hi Littlelucys,
Thank you so much for your kind words!
I’m thrilled to hear that visiting our Edinburgh Shack helped you find the perfect chair and that our team could offer helpful suggestions. It’s always wonderful to know our service made your online ordering experience easy and enjoyable.
I hope you’re loving your new chair!
Warm regards,
Manny.
Very helpful and welcoming sales staff
1 February 2026
Reply from Loaf - Edinburgh
Hi Simon,
Thank you for your review.
I’m delighted to hear our sales team were so helpful and welcoming we really appreciate you sharing your experience.
Warm regards,
Cynthia
All companies should be like this
Received our Curvella sofa and Love chair on Friday. Absolutely fabulous. So beautiful and comfortable. We did order lots of made to order cushions in all sorts of shapes and sizes/colours as I have back problems. I needed some extra ones for the love seat but could not find the size or colour I needed. Phoned and within 5 minutes all the information was found and the extra cushions ordered. Staff so helpful and enthusiastic This company is the best!
3 February 2026
Reply from Loaf - Edinburgh
Hi there,
Thank you for taking the time to share your lovely review.
We’re thrilled to hear how much you love your Curvella sofa and Love seat, and how the team were able to help source the perfect cushions so quickly. It’s really lovely to know the added support has made such a difference for you.
Your kind words really mean a great deal to us thank you for choosing Loaf.
Warm regards,
Cynthia
Great place
Excellent staff, very helpful. Spacious showroom with many lovely things!!
3 February 2026
Reply from Loaf - Edinburgh
Hi Tiff,
Thank you so much for your wonderful review!
I’m delighted to hear that our team was helpful and that you enjoyed exploring our spacious Shack. We take pride in offering a wide variety of beautiful items and it’s always great to know our customers notice.
We look forward to welcoming you back soon for another visit and helping you find even more things you’ll love!
Warm regards,
Manny.
Male member of staff was friendly and…
Male member of staff was friendly and encouraging about my purchase .. assured me if I needed to return it .. it wouldn’t be problematic .
1 February 2026
Reply from Loaf - Edinburgh
Hi Merlyn,
Thank you for your review.
I’m pleased to hear the team member was so friendly and reassuring, and made you feel confident about your purchase.
Warm regards,
Cynthia
New sofa
The store and the staff are great. Very relaxed experience. Did not feel pressured or rushed to make a decision.
Overall a very enjoyable experience.
1 February 2026
Reply from Loaf - Edinburgh
Hi Trisha,
Thank you for your review.
We're delighted to hear you enjoyed such a relaxed and pressure-free experience in store, and that the team helped make choosing your new sofa so enjoyable.
Warm regards,
Cynthia
Staff are always friendly and welcoming…
Staff are always friendly and welcoming and conduct themselves in a professional manner. The store is bright and spacious and well signed, is easy to get to and there's plenty of free parking outside the door. The furniture has that " designer" look, is comfortable to sit in, and is hand made.
1 February 2026
Reply from Loaf - Edinburgh
Hi Michael,
Thank you so much for your wonderful feedback!
It’s always great to hear that our team made you feel welcome and that you enjoyed our Shack environment.
It’s fantastic to know that you appreciate the combination of style, comfort and craftsmanship in our furniture. We take great pride in offering pieces that are both beautiful and handmade.
Your kind words mean a lot and we hope to see you back at the Shack again soon!
Warm regards,
Manny.
Reply from Loaf - Edinburgh
Hi Jim,
Thank you so much for taking the time to leave such a lovely review. I’m delighted to hear that you experienced great service and found our team attentive and knowledgeable. That’s exactly the level of care we aim to provide every customer.
I’ll be sure to share your feedback with the team, as they’ll be thrilled to know their efforts made a difference. If you need any further help, whether it’s advice, updates, or aftercare, we’re always happy to assist.
Warm regards,
Manny.
Going to the Loaf store was the best…
Going to the Loaf store was the best option to try all their furniture in display and really choose the best option for myself, the staff was attentive but not crawdy, definitely gave us space to try all the sofas and chairs and answer all our questions later. Super friendly and determined to help, the in store feel of buying furniture is unbeatable.
1 February 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi Daniela,
Thank you for your review.
It’s wonderful to hear the team gave you the space to try everything while being attentive and friendly, and that the in-store experience helped you find the perfect pieces.
Warm regards,
Cynthia
Staff that gave you the space to look…
Staff that gave you the space to look about without feeling pressured. Knowledgable staff.
31 January 2026
Reply from Loaf - Edinburgh
Hi there,
Thank you for your review.
It’s great to hear you appreciated the space to look around at your own pace, along with the team’s knowledge and support when choosing from our wide range of colours and fabrics.
I’m glad the swatches and in-store displays helped make that tricky decision a little easier.
Warm regards,
Cynthia
Excellent guidance and service which…
Excellent guidance and service which made this a straightforward and honest discussion at Edinburgh Straiton, thank you!
31 January 2026
Reply from Loaf - Edinburgh
Hi Mel,
Thank you for your review.
We're delighted to hear you received such excellent guidance at our Edinburgh store, and that the experience felt straightforward and honest throughout.
We really appreciate you taking the time to share your feedback.
Warm regards,
Cynthia
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