Visited Edinburgh store to try and test different sofas. Lovely friendly, helpful and knowledgable staff . And very patient when I had to try upteen different colour samples . They prepared a link so... See more
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Location
Switch locationUnits 1-3 Straiton Retail Park, The Terrace, EH20 9TJ Edinburgh, England, GB
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See what reviewers are saying
Looking for a sofa and didn’t want high pressure sales talk. Eventually went to Loaf in Edinburgh and were blown away by the customer service - so much better than anywhere else. Settled on our choice... See more
Company replied
As always, friendly and knowledgeable assistance without being pushy. I’ve already got a bed, coffee table, lamps & cushions and a throw. All really well made and great design… so I went back yesterd... See more
Company replied
Products are amazing, customer service in the shop while buying was amazing, delivery and communication were great. Sadly we were given a broken item and the follow up feom that was awful, zero respon... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Edinburgh
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Units 1-3 Straiton Retail Park, The Terrace, EH20 9TJ, Edinburgh, England, United Kingdom
- 02031418300
4.7
Excellent
212 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and helpful service in store
Friendly and helpful service in store. Efficient production of a quote and assistance with choice of colour for my sofa. Ordering the sofa on line was super easy.
29 August 2025
Reply from Loaf - Edinburgh
Hello Murdo,
Thank you for the postitive feedback!
I am so glad to hear your Shack visit went well.
We appreciate you shopping with us and hope to see you in the Shack again soon.
Kind Regards,
Sav
Staff good
Staff good, clear concise and enthusiastic.
Layout of quote/invoice could be improved.
22 August 2025
Reply from Loaf - Edinburgh
Hi Kevin,
Thanks so much for your review! We're delighted to hear that our team made a great impression!
We also really appreciate your feedback about the quote/invoice layout. We are always looking for ways to improve!
Thanks again for taking the time to share your thoughts—we hope to welcome you back soon!
Many thanks,
Nat
Helpful loafers giving just the right…
Helpful loafers giving just the right amount of help.
16 August 2025
Reply from Loaf - Edinburgh
Hi Sara!
We really appreciate your kind words and the time you took to share your thoughts!
It’s fantastic to know that our team provided just the right amount of help for you!
Can’t wait to have you back at our shacks soon!
Best Wishes
Jasmin
Staff extremely helpful and…
Staff extremely helpful and knowledgeable
Offered advice at every step whilst giving us space to make decisions
13 August 2025
Reply from Loaf - Edinburgh
Hi Anne,
Thank you so much for your wonderful review!
We’re thrilled that our staff provided you with helpful and knowledgeable support while allowing you the space to make your own decisions!
We look forward to welcoming you back soon!
Kind Regards
Jasmin
Amazing experience!
The ladies in the Edinburgh Loaf shop are so lovely, incredibly helpful and patient! Their knowledge of the sofas and fabrics is amazing. Can’t wait for my sofa to arrive!
13 August 2025
Reply from Loaf - Edinburgh
Hi Jodie,
We’re absolutely delighted to hear about your amazing experience!
The team at our Edinburgh shop will be overjoyed to receive your kind words.
We can't wait for your sofa to arrive either!
Kind Regards
Jasmin
Awful Company with respect to customer service and delivery.
Do not trust Loaf’s dates the making of goods or delivery, they are farcicle. Placed an order back in June, with a 10 week delivery only to be informed it was delayed as being help in a store. A complaint was made and delivery date established, a day before delivery they cancel. Customer service is quite simply appalling, they say they will make recompense, but that is not the point, we need the furniture. Would we use them again, No. Will we cancel our order …. possibly.
13 August 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi David,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and completely understand how frustrating and disappointing this must have been for you.
What you've described falls very short of the level of service we aim to provide at Loaf and I want to sincerely apologise for the delays, poor communication and the inconvenience caused by the last-minute cancellation of your delivery. I also fully appreciate that while a gesture of goodwill may acknowledge the disruption, it does not solve the core issue at hand, receiving the furniture you’ve been waiting for.
I've taken note of your situation and would like to look into it personally to see how we can make things right and get your order to you as swiftly and smoothly as possible. We’d hate to lose you as a customer and I hope we have the opportunity to restore your confidence in us.
I will pop you an email, to discuss this further and how we plan to resolve this.
Thank you again for bringing this to our attention and I look forward to getting this sorted as soon as possible.
Warm regards,
Paris
Helpful friendly staff
Spacious, clean and with excellent stock displayed. Staff extremely pleasant and helpful. Were able to get everything we wanted.
11 August 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi David,
Thank you so much for taking the time to leave us a review
We’re delighted to hear that you found everything you were looking for at our shack. Adding a piece of Loaf to your home is such a wonderful adventure, and we’re so happy our team could help make your shopping experience enjoyable. We always strive to ensure our shack has plenty of options so you can find exactly what you need without any stress.
Keep loafing on!
Warm regards,
Cynthia
Excellent relevant information without…
Excellent relevant information without any sales pressure
Clear layout in comfortable environment
Great attention to detail
10 August 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Karen,
Thank you so much for your kind feedback!
We're delighted to hear that you found the information helpful and relevant, and that you felt comfortable and free from any sales pressure. It's great to know the layout and attention to detail made a positive impression too.
We really appreciate you taking the time to share this and hope to welcome you back again soon!
Warmest Regards,
Paris
fantastic products
fantastic products - comfiest sofas around. Lovely, helpful (non pushy) staff
6 August 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Iain,
Thank you for shopping with Loaf and for taking the time to leave us a review.
Beautiful words, they have blessed us all.
Our Loafers at our Shacks are a loving, friendly and caring bunch. Never in a rush, calm and patient towards all consumer's needs.
Hope to hear from you soon.
Kind regards,
Manny
Timewasters who don't want to give young people a chance.
Son applied for a job at Loaf in response to an advertisement for part time staff. Was rejected in under 12 hours with no reason or feedback given.
If you are advertising to hire people and someone invests their time and care applying, at least have the decency to interview them. I suspect nobody even looked at his application.
This company doesn't deserve good quality employees.
1 April 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Lana,
Thank you for taking the time to share your thoughts. I'm truly sorry to hear about your son's experience following his application for a part-time position with us. We completely understand how disappointing it can be to invest time and care into an application and not receive detailed feedback in return.
While we receive a high volume of applications and unfortunately can’t respond individually to each one, we never intend to make anyone feel undervalued. Every application is reviewed carefully, and we regret if this wasn’t reflected in the communication your son received.
Your feedback is important and will be shared with the relevant team to help us improve how we communicate with candidates in future. We wish your son all the best with his job search and sincerely hope he finds an opportunity that appreciates his time and talent.
Kind regards,
Loaf sofa choices made much easier with a visit to Loaf Edinburgh shack
Visiting the Edinburgh Loaf shack was very helpful in choosing sofas from the fantastic Loaf range. Most models and many colours are available on display - and the free swatches make choice from the full range of colours easy to compare with colours at home. Very helpful and friendly service too. All in all an excellent experience.
30 July 2025
Unprompted review
Reply from Loaf - Edinburgh
HI Richard,
Thank you for shopping with Loaf!
We appreciate the time taken to leave us a review.
Wonderful to hear your visit at our Shack was a delight. We like to provide our consumers with possible options to make a purchase swift and easy.
We take pride and care in all of our service's, to deliver a premium standard.
Hope to hear from you soon.
Kind regards,
Manny.
Excellent service
Both visiting your Edinburgh shack and ultimately ordering on line were excellent experiences. The Straiton staff were warm, helpful and welcoming, our black lab loves visiting there, they make such a fuss of him. I look forward to my ottoman arriving.
28 July 2025
Reply from Loaf - Edinburgh
Hi Maureen,
Thank you so much for taking the time to leave us a review
We’re thrilled to hear you had such a wonderful experience at our Edinburgh Shack and with your online order. It means a lot to us to make every customer feel right at home, including your family members. We can't wait to bring your lovely Ottoman piece to your beautiful home.
We always look forward to seeing you again!
Keep Loafing
Warm regards
Cynthia
Great service and support and well set…
Great service and support and well set up/very accommodating of families shopping with children.
25 July 2025
Reply from Loaf - Edinburgh
Hi Nicola,
Thank you so much for taking the time to leave us a review!
I'm absolutely thrilled to hear that you experienced such great service and support. We truly love making sure that all our customers feel welcome the moment they step into our shack, and it warms my heart to know you and your family felt right at home.
We are happy to welcome you all back again
Keep Loafing!
Warm regards,
Cynthia
Great experience from shop through to…
Great experience from shop through to delivery and sofas look and feel great.
3 July 2025
Reply from Loaf - Edinburgh
Hi Richard,
Thank you so much for your kind words!
We're absolutely delighted to hear that you had a great experience from start to finish, and that you're pleased with how your sofas look and feel. It means a lot to us to know that everything met your expectations.
If there's anything you need in the future, please don't hesitate to get in touch.
Warm regards,
Paris
Reply from Loaf - Edinburgh
Hi Jane,
Thank you so much for taking the time to leave us a review
I’m delighted to know that you had such a lovely experience with us. We truly love making our customers feel welcome, and we understand how important it is to find the perfect product for your lovely space. Please know that we're always here to assist you with your choices.
Keep Loafing on!!
Warm regards
Cynthia
The staff in the store were very nice…
The staff in the store were very nice and helpful. Easy to pick up samples, huge range of fabtics
18 July 2025
Reply from Loaf - Edinburgh
Hi Mark,
Thanks so much for taking the time to leave us a review!
We’re happy to hear that our team at the Edinburgh shack were nice and helpful. We truly enjoy making our customers feel welcome from the moment they walk through our doors, and we’re so glad you found the fabric samples easy to choose from.
We’re excited to start your beautiful Loaf Journey with you!
Keep Loafing
Warm regards
A human being answered
A human being answered, listened, understood and sorted the problem in no time. Genuine Intelligence as opposed to the artificial stuff which leaves you angry, frustrated and wishing you had never bothered getting involved.
17 July 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi James,
Thank you so much for taking the time to leave us a review!
We’re thrilled to hear that your issue was resolved quickly and efficiently. At Loaf, we truly love providing our customers with an amazing experience from start to finish. Our wonderful conversation executives are always ready to assist you, whether by phone or email, to ensure you’re completely satisfied.
Please don’t hesitate to reach out to us anytime; we’re always here and happy to help!
Keep Loafing on!
Warm regards,
Cynthia
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