Chloe was extremely helpful. She made the whole experience of buying our bed easy, she gave us all the information we needed without being pushy. We were in a rush but Chloe gave us all the time we ne... See more
Company replied
Location
Switch locationUnit 1D Centaurus Road, Cribbs Causeway, BS34 5TS Bristol, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Although I haven’t received my set yet, I was able to check the order and make sure that the stain resistant gunk was going to be added and I got to speak to a real person on a Sunday which is always... See more
Company replied
I went to the shop in Bristol so I could sit on sofas and see the bed in a box opened out. The staff were really helpful and lovely. They suggested that I go home with the dimension sheets and mark ou... See more
Very comfortable, good staff, nice products. Lovely touch having refreshments available on the day in the store
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Bristol
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Unit 1D Centaurus Road, Cribbs Causeway, BS34 5TS, Bristol, England, United Kingdom
- 02031418300
4.7
Excellent
166 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Loaf - Bristol
Hello Sophie,
Thank you for the lovely review!
So glad that you enjoyed your visit to the Shack.
Thank you,
Sav.
Lovely Lady Rosa in the store was…
Lovely Lady Rosa in the store was excellent.
Not pushy, listened to our questions and helped us make the right decision….. thanks again Rosa very much appreciated.
24 March 2026
Reply from Loaf - Bristol
Hey Steve,
Thank you so much for the fantastic feedback, it is much appreciated. We are so pleased to hear that you had a great experience at our Bristol shack.
Your lovely words have been passed over to the team, including Rosa.
Please feel free to contact us if you need any further support. We are always happy to help!
Kindest Regards,
CJ
Yes good thanks
Yes good thanks. Why are you calling me James Moo though? Full names is James Moores - is there a character limit?
22 March 2026
Reply from Loaf - Bristol
Hi James,
Thank you for your review.
We’re so pleased everything was good overall but I’m very sorry about the name mix-up That certainly shouldn’t have happened. We’ll make sure your full name is correctly updated on our system. Thank you for flagging it with us.
Warm regards
Cynthia
Bear Hug Sofa, Love Seat and Footstool
My wife and I visited the Loaf store in Cribbs Causeway to view their selection of sofas and were both impressed with the selection on offer and the assistance afforded us by the staff who were very friendly and helpful but not pushy.
Having returned home to check dimensions we returned to store a week later and whilst my wife confirmed fabric types and colours, I tested our preferred sofa for comfort for over 30 minutes to confirm our choice, it certainly is very comfortable.
We ordered a Bear Hug Sofa, Love Seat and Footstool and found the overall experience very agreeable.
Customer services, who we phoned to confirm a few queries, have responded very pleasantly and patiently which is much appreciated.
We await delivery which will take several weeks and can only assume this will run as smoothly as the ordering stage of our purchase.
4 March 2026
Unprompted review
Reply from Loaf - Bristol
Hey Craig,
Thank you so much for the fantastic feedback, it is much appreciated. We are so pleased to hear that you had a great experience at our Bristol shack.
We hope your delivery runs smoothly and that you love your Loaf sofa!
Please feel free to contact us if you need any further support. We are always happy to help!
Kindest Regards,
CJ
Reply from Loaf - Bristol
Hi,
It is great to hear you had an excellent experience with us.
Warm regards,
Fraser
Not impressed to be honest …
Not overly impressed to be honest I spent £4365 in store buying a bed and a sofa. (None of which have arrived yet) The sofa which we ordered well over a month ago to be then told last week you do not have the correct fabric available now due imperfections with it so please choose another fabric which we did. This is fine but the lead time was then reset back to the original lead time circa 6 weeks which is poor so we are basically going to have to wait 3 months in total from when we ordered it to eventually receive a sofa! If I had known I wouldn’t have ordered it.
Ok I understand there are sometimes production issues but this is not good enough, the order / production should be fast tracked out of decency not reset back to the original lead time and it took a month for Loaf to realise the fabric we chose wasn’t good enough to be used,
Hopefully it will all arrive one day!
3 March 2026
Reply from Loaf - Bristol
Hi Joe,
Thank you for your review.
I’m very sorry for the frustration caused by the fabric issue and the reset lead time. I completely understand how disappointing it must have been to wait several weeks only to then be asked to choose an alternative fabric and face a further delay.
While production issues can occasionally arise, I appreciate that this doesn’t make the extended timeline any less frustrating. we're working with our supplier so see how much we can reduce the lead time, I’m sorry this hasn’t been a smoother experience so far.
Warm regards,
Cynthia
Rosa was great!
Rosa provided exceptional service, she was friendly and very knowledgeable.
And we walked away with an even nicer sofa than the one we had in mind.
2 March 2026
Reply from Loaf - Bristol
Hi Alfie,
Thank you for your review.
I’m delighted to hear Rosa provided such exceptional service and helped you find an even nicer sofa than you originally had in mind that’s always a lovely outcome! I’ll be sure to share your kind words with her.
Warm regards,
Cynthia
The service was fantastic
The service was fantastic, we were made very welcome and plenty of advice was given. We were also given time to think and make our choice
22 February 2026
Reply from Loaf - Bristol
Hi Steve,
Thank you for your lovely review
We’re delighted to hear you felt welcome and well looked after, and that the team gave you both helpful advice and the time you needed to make your decision.
Creating a relaxed and supportive shopping experience is really important to us and we're glad to hear you had the experience
We hope you enjoy your purchase and look forward to seeing you again in the future.
Warm regards
Cynthia
Great customer service!
The shop was lovely and organised. Very helpful and friendly staff i went in once before ordering and a second time to order. Both times the staff were very helpful friendly and efficient, all around a great experience!!
19 February 2026
Unprompted review
Reply from Loaf - Bristol
Hi Lew,
Thank you so much for review
We’re thrilled to hear you had such a positive experience in store on both visits, and that the team were helpful, friendly and efficient throughout. It’s wonderful to know you enjoyed the whole process.
Warm regards,
Cynthia
Great Service
We were very impressed with the service that we received from both the Chloe's in the store. Thank you.
15 February 2026
Unprompted review
Reply from Loaf - Bristol
Hi Lisa,
Thank you for your kind words.
We’re delighted to hear you were impressed with the service you received in store we’ll be sure to pass your thanks on to both Chloes.
Warm regards,
Cynthia
Super helpful staff
Super helpful staff, very happy to help and answer any questions. Nothing was too much trouble. Bought my rug later at home using the online quote they had emailed to me whilst in store.
29 January 2026
Unprompted review
Reply from Loaf - Bristol
Hi Rachel,
Thank you for your lovely review.
I’m so pleased to hear the team were super helpful and that the online quote made ordering your rug nice and easy thanks for sharing your experience.
Warm regards,
Cynthia
Can’t wait to welcome my furniture
Can’t wait to welcome my furniture. The staff at Bristol loaf were really helpful
1 February 2026
Reply from Loaf - Bristol
Hi Violetta,
Thank you for your review.
It’s lovely to hear how helpful the Bristol team were, and we hope you love your new furniture when it arrives.
Warm regards,
Cynthia
Good service at the Store
Good service at the Store. We were given time to think and made decisions. However, we were told that we couldn’t pay in instalments which was our choice so we had to use our credit card. Later, they called us to say that we could pay in instalments but too late by then. This could have been handled better. Happy with the purchase though.
1 February 2026
Reply from Loaf - Bristol
Hi Susana,
Thank you for your review.
I’m pleased to hear you’re happy with your purchase and enjoyed your time in store. I’m sorry for the confusion around the instalment options this is something we’ll be feeding back to the team to help avoid similar situations in future.
Thank you again for your understanding.
Warm regards,
Cynthia
I have a number of loaf products and I…
I have a number of loaf products and I am extremely happy with them except the love chair sofa, which despite me contacting you a number of times in store and by phone remains unusable due to it being uncomfortable due to cushion sloping forward rather than like all other chairs and sofas backwards. Looks great but impossible to sit on for long without causing backhip pain
1 February 2026
Reply from Loaf - Bristol
Hi Stephen,
Thank you for your review.
I’m sorry to hear that the Love seat hasn’t been comfortable for you, especially given how pleased you’ve been with your other Loaf pieces. This certainly isn’t what we’d want for you.
We'll reach to you shortly to discussed a resolution further
Kind regards,
Cynthia
Being able to visit a shack to look at…
Being able to visit a shack to look at the sofas was really helpful. Ordering was easy enough and the delivery was great.
The sofa is better than I’d expected and finishes the room nicely.
31 January 2026
Reply from Loaf - Bristol
Hi Ash,
Thank you for sharing your experience!
I’m thrilled to hear that visiting the shack and seeing the sofas in person was helpful and that the ordering and delivery process went smoothly. I’m especially glad the sofa exceeded your expectations and completes your room perfectly.
Hope to hear from you soon!
Warm regards,
Manny.
We had such a lovely visit to the store…
We had such a lovely visit to the store in Bristol! The staff couldn’t have been more welcoming and friendly and were quick to assist despite the store being very busy on the last Sunday of the sale. That also meant we were treated to Prosecco and cookies which added even more to an already great experience! All of the ladies were fantastic - thanks to the lovely lady with blonde curls(so sorry I didn’t catch her name!),Rosa, Chloe, Phoebe we purchased a gorgeous velvet cuddlemuffin. Highly recommend 😊
1 February 2026
Unprompted review
Reply from Loaf - Bristol
Hi Ange,
Thank you so much for your lovely feedback!
I’m thrilled to hear you had such a wonderful experience at our Bristol Shack. The team will be so pleased to know their efforts made your visit extra special and I’ll be sure to pass on your kind words to Rosa, Chloe, Phoebe.
I’m delighted you’re enjoying your gorgeous velvet cuddlemuffin! Your recommendation means the world to us.
Warm regards,
Manny.
Great advise by lovely, non pushy sales team.
I was welcomed into the store by a lovely, helpful but not pushy sales assistant. She was very knowledgeable, helpful and patient. I was unsure of my fabric colour choice and I was given useful advice and given time to ponder. I was very happy with my experience.
31 January 2026
Unprompted review
Reply from Loaf - Bristol
Hi Hilary,
Thank you so much for your kind words!
It’s always great to hear that you had such a positive experience with our team. It’s wonderful that our Shack assistants could offer helpful advice while giving you the space to make the right choice.
I really appreciate you taking the time to share your feedback and look forward to welcoming you back again soon!
Warm regards,
Manny.
Reply from Loaf - Bristol
Hi Chris,
Thank you so much for your lovely feedback.
I’m delighted to hear that you had a great experience and found our team helpful and friendly. Providing excellent service and making our customers feel welcome is always our top priority, so your kind words truly mean a lot to us.
I really appreciate your support and look forward to welcoming you back again soon.
Warm regards,
Manny.
Friendly service both in store and on the telephone.
Friendly telephone discussion when I made an order for sofa and chair. I had already been to a Loaf store and tried out several of their sofa’s. The experience in store was positive and didn’t feel rushed by staff. I was encouraged to take off my shoes and sit/ curl up as I would at home to ensure the seating was right for me. The fabric I wanted had been discontinued an alternative was suggested fortunately I had a swatch of it and was happy to proceed. The store encouraged me to take a selection.
28 January 2026
Unprompted review
Reply from Loaf - Bristol
Hi Sandra,
Thank you for your review.
It’s great to hear you enjoyed both your in-store and telephone experiences, and that the team helped you take the time to make sure the seating and fabrics were just right for you.
We’re so pleased you felt well supported throughout.
Warm regards,
Cynthia
Helpful staff and good range of display…
Helpful staff and good range of display stock. Colour and fabric samples made it easy to narrow down options, and free swatches were great for taking home to colour match. Only improvement would be to have the display sofas available in a broader range of fabrics (most were in a single fabric type).
21 January 2026
Reply from Loaf - Bristol
Hi,
Thank you for your kind feedback.
I’m really pleased to hear our team and the range of display stock helped make your decision easier, and that the colour and fabric samples. Especially the free swatches, were useful for home colour matching. I also appreciate your suggestion regarding a broader range of fabrics on display sofas. It’s valuable feedback and something we’ll certainly take on board as we review our showroom displays.
Thanks again for taking the time to share your experience.
Warm regards,
Manny.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.