Had to wait in a queue today, which is unusual. Luckily the gentleman went through all the data info as I'd forgotten to inform them of changes. Always helpful & polite staff able to resolve any issue... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really worried about the date of my next Injection.I have a long standing Anxiety State.I self inject ,that's fine but I am over anxious working out next date.I telephoned my delivery service n... See more
Company replied
Karen in the call centre made the experience great for me. I've had some frustrations ordering a medication but I feel assured that Karen has sorted it. She was understanding and warm natured and went... See more
Company replied
Today, I had the pleasure of speaking with a lovely gentleman named Ash Ajmal on two separate occasions regarding an issue with my medication delivery. Ash was extremely helpful and went above an... See more
Company replied
Company details
Written by the company
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contact info
United States
- lloydsclinical.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
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I spoke to Julie who so very lovely and…
I spoke to Julie who so very lovely and knowledgeable , as a new patient she put my mind at ease .
3 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jeanette
Thank you for your kind feedback.
We're delighted to hear that Julie was so lovely and knowledgeable, and that she helped put your mind at ease as a new patient.
Kind regards
Patient Safety and Complaints Improvement Team
Great service today from Jemma
Great service today from Jemma, who arranged a delivery for me at a convenient time.
3 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jane
Thank you for your kind feedback.
We're pleased to hear that Jemma provided a great service and was able to arrange a delivery time that was convenient for you.
Kind regards
Patient Safety and Complaints Improvement Team
Amazing experience
The operator was a lovely woman, very friendly and wonderfully talkative, kept the mood light which was very much appreciated!
The process was smooth and she did an amazing job job.
3 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Arden
Thank you for your wonderful feedback.
We're delighted to hear that our team member was friendly, approachable, and helped keep the process smooth and positive.
Kind regards
Patient Safety and Complaints Improvement Team
Highly commendable staff member
I spoke to Joe today. He was extremely helpful and very patient and understanding. He treated me with respect at all times. Very highly appreciated and commendable
3 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Pravina
Thank you for taking the time to leave such positive feedback.
We're delighted to hear that Joe was extremely helpful, patient, and understanding throughout your interaction.
Thank you again for your valued feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Great phone call to arrange delivery of…
Great phone call to arrange delivery of medication. The lady was really approachable to ask questions to and professional ensuring all details were correct for delivery.
2 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Hollie
Thank you for your wonderful feedback. We're delighted to hear that your delivery was arranged smoothly and that our team member was approachable, professional, and able to answer your questions while ensuring all the details were correct.
Kind regards
Patient Safety and Complaints Improvement Team
Received call thay where very nice thay…
Received call thay where very nice thay made it so easy to understand thank you
2 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Nigel
Thank you for taking the time to leave a review. We are pleased to hear the team made it easy for you to understand.
Kind regards
Patient Safety and Complaints Improvement Team
Unresponsive
Unresponsive! After posting about the complete failure of this company to handle the logistics around medication delivery i was contacted via trust pilot and asked for more information.
I provided this more than 2 weeks ago.
However, no-one has contacted me. I do, however, continue to be spammed with emails about the blasted app, the same app that failed to schedule my delivery.
Unimpressed, this company clearly couldn't organise a drinks reception in a brewery
1 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jennifer
We’re sorry to read your feedback and for the frustration caused. Following your Trustpilot review, our team did make attempts to contact you but were unable to reach you. We have asked the team to try again as we would very much like the opportunity to discuss your concerns and resolve this for you.
Kind regards
Patient Safety and Complaints Improvement Team
Reliable service very cooperative team…
Reliable service very cooperative team member to arrange time and date schedule for my son’s medication. Elegant manners to speak to customer. Always on time. Punctual schedule delivery. Thx for all your service. Samina
30 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Samina
Thank you for your kind feedback. We’re really pleased to hear that you’ve had a positive experience with our team and that your son’s deliveries have been reliable and well organised. We appreciate you taking the time to leave a review.
Kind regards
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Dear Sian,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about our service. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Phone and delivery staff great. Some issues with App and Phone wait times.
Unfortunately I was unable to book a delivery via the App as all the dates provided were too late. I take medication every 4 weeks but the system appears to book deliveries for every month. I think this is a problem with the information input to the system, rather than a problem with the App itself ie. human error, which can be easily rectified.
All deliveries I have booked to date have arrived in a timely manner and the delivery drivers have been polite and helpful. Only on one occasion did I encounter a new delivery driver who was unsure about precisely what I should be given, attempting to give me the freeze box in which the medication had travelled, as well as the medication itself. He was also unsure about whether the sharps bin should be taken as a return, so I had to wait a further 8 weeks to return it. This happened on only one dellvery and all others have been extremely efficient, including checking for correct signatories.
Today, I telephoned instead of using the App to book a delivery and despite a long, 30 minute wait, the gentleman I spoke to was able to book me a suitable appointment immediately. I have phoned for most deliveries and there has always been a long wait, so I wonder if more operators are required to answer calls in a timely manner? All operators I have spoken to have been polite, understanding, clearly well-trained and helpful. My rating reflects this and the delivery service efficiency.
29 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear patient,
Thank you for taking the time to provide us with your feedback.
We are pleased to hear that you have generally had a positive experience with both our delivery service and our customer service team. It is particularly encouraging to know that your deliveries have arrived in a timely manner and that our drivers and telephone operators have been polite, professional, and helpful.
We appreciate you highlighting the issue you experienced when attempting to book a delivery through the App. We will ensure that this feedback is shared with the relevant team so that the information held within the system can be reviewed and amended where necessary.
We are sorry to hear about the increased wait times you have experienced when contacting us by telephone. Your comments regarding call waiting times have been noted and will be shared with the relevant management team for review.
Thank you once again for you feedback. We greatly appreciate your comments regarding our staff and delivery service, and your observations will help us identify opportunities to further improve the experience for all patients.
Kind regards
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Dear Lawrence,
Many thanks for leaving a review about our service. We're delighted to hear about your positive experience, and we really value your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
I spoke to Joe
I spoke to Joe. He was extremely helpful and put me at ease. My CSYNC auto injector had malfunctioned and I was requesting a replacement. He sorted out my issue straight away by arranging for a replacement to be sent to me on a named date.
27 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Sue
Thank you for your feedback! We’re so pleased to hear that Joe was able to support you quickly and put you at ease during the issue with your auto injector.
Kind regards
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Dear Kellyetony
Thank you for taking the time to provide your feedback. We are glad to hear you found the staff helpful.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent communication skills
Didn’t had to wait too long, clear instructions on which clinic is needed. Got through to correct clinic, was put through to delivery team. Lovely member of team, Julie checked all my contacts, and talked me through, really polite and excellent communication with the patient.
26 June 2026
Unprompted review
Reply from Lloyds Clinical
Hello
Thank you for your wonderful feedback! We’re so pleased to hear you had a smooth experience and that Julie provided clear, polite, and supportive communication throughout.
Kind regards
Patient Safety and Complaints Improvement Team
Always a friendly service and more than…
Always a friendly service and more than happy to help
26 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Hayley
Thank you for your kind words! We’re so pleased to hear you receive a friendly and helpful service.
Kind regards
Patient Safety and Complaints Improvement Team
A disgraceful service
Over the last 12 months, this has become an absolutely terrible service. I rely on the delivery of my Crohn's Disease medication every eight weeks. It's an immunosuppression treatment to prevent my Crohn's flaring up. Usually, I receive a phonecall beforehand and a delivery gets booked in. This time, it appears that Lloyds tried ringing me twice in one day, but because I was unavailable and didn't receive a voicemail, they've let me go 6 weeks overdue!!!! I'm now on hold waiting for a "manager" to speak to me after I expressed to the call handler that I'm not impressed. Lloyds has become a disgraceful service allowing a patient to go without the vital medication they rely on to be well. Whoever enabled this to happen should be ashamed.
26 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Chris
Thank you for your feedback. We’re very sorry to hear about your experience and understand how concerning it is when a delivery does not arrive as expected, particularly for essential medication.
This is not the level of service we aim to provide. We have requested further information so we can look into this properly and ensure it is escalated to the appropriate teams for investigation.
Thank you for bringing this to our attention.
Kind regards,
Patient Safety and Complaints Improvement Team
Julie was the lady that spoke lovely…
Julie was the lady that spoke lovely friendly very knowledgeable put me at ease that my medication delivery would be straight forward and gave me all contacts if any issues 5 star so far.
25 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Sharon
Thank you so much for your kind feedback. We’re delighted to hear that Julie made you feel at ease and provided such clear and supportive guidance.
Kind regards
Patient Safety and Complaints Improvement Team
Out of all the home care delivery…
Out of all the home care delivery companies (Ive had most of them), Lloyds is by far the easiest to work with as a patient
25 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Geoff
Thank you for taking the time to leave a review. We appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Not impressed with Lloyds service re…
Not impressed with Lloyds service re phone & inability to access my app. Agent James most helpful 5*.
25 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient,
We are glad to hear that James helped you with your delivery however, we are sorry to learn of the issues accessing our App. We have requested additional information through trust pilot so we can look into this further on your behalf.
Kind regards,
Patient Safety and Complaints Improvement Team
Excellent customer service
As always, a fantastic service from the team at Lloyds Clinical. Unfortunately I didnt catch the operatives name but she was friendly, professional and went the extra mile to ensure my questions were answered (swapping to a pre loaded pen from syringe) and delivery of my next medication was at a time convenient to me. The staff are always amazing and very empathetic when dealing with you which is much appreciated when you are not always feeling at your best!
25 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Diane,
Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear about your positive experience with our team.
We’re especially pleased that you feel cared for and supported when you may not be feeling at your best—providing empathetic, patient-centred care is something we truly pride ourselves on.
Thank you again for your kind comments and continued trust in Lloyds Clinical.
Kind regards
Patient Safety and Complaints Improvement Team
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