Application for insurance went smoothly, email confirmation, let’s see how it goes! Good price much cheaper than previous company, I know cheaper doesn’t mean worse but as long as my car is legal for... See more
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The whole transaction went very smoothly. The price was easily the best price - it wasn’t cheap but my requirements to have an additional named driver prompted quotes that were just ridiculous. Lloyd’... See more
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It was so easy to start a policy. The online questions were all relevant not like some companies which seem to ask pointless questions. Price was not the cheapest but is good value for the cover provi... See more
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Our ceiling collapsed due to a leak, and caused considerable damage to our property. We have sold our home and we're due to complete imminently. Despite having had contents and buildings insurance for... See more
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Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
8K reviews
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Lloyds Car Insurance Shambolic Service
Took out car insurance with them last year for the first time. It's due for renewal at the end of the month. Today I had an email from them saying they are going to autorenew for another year. (I am always careful to ensure I tick/untick whatever is needed to avoid autorenewals). So I went to log on, but it didn't accept my email and password. (It's the correct email, and the same emali address that they contacted me on this morning with the "autorenewal" email). I clicked on "forgot password". It said it would send an email but it didn't. I tried again and it said it did not recognise my email, (The same email they have on record and used to contact me today). So after searching for the phone number, and waiting in a queue for 20 mins, a woman at Lloyds Insurance says I need to contact AXA because the policy doesn't begin with a "1". (No mention of this before and no mention of AXA). So I call the new AXA phone number. I'm still waiting for AXA to answer. Phone queue said estimated wait time 20 minutes. It said this for 20 minutes before dropping to 15 minutes for the next 10 minutes. I've now been on hold for a further 10 minutes with it saying estimated wait time of less than 10 minutes....
Edited to add. The second phone number finally answered after 35-40 mins. She said she worked for Lloyds not AXA. She said AXA are just the underwriter (So I'm mystified why the first woman at Lloyds was insistent that she couldn't help, and that I had to speak to AXA. It seems the number she gave me was Lloyds again). Anyway, she was able to cancel the auto-renewal which should never have been there, and she was able to email me a link to reset the password and regain access to the website with my email address. So everything is back to where it should have been; I didn't need to speak with AXA; and I'm free to find a new insurance company for the next year - Hopefully one who aren't as confused about their own identity.
3 August 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hello,
Thanks for taking the time to leave us a review. I'm sorry to hear of the experience you have received when trying to speak with us about your online account. So we can look into this further for you and reach out, I have requested some details from you.
Kennedy,
Lloyds Bank Motor Insurance
Terrible online service
Terrible online service
Doesn’t recognise my driving license from the UK or my details Took my passport, driving license to a local branch….
No better in-store, told can only apply for a savings account on-line!!!
1 July 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi Jagdev,
We are sorry to hear about the difficulties you experienced with our online service and in-branch. We understand your frustration regarding the document recognition and the savings account application process.
If you would like to make a complaint then please give us a call on 0800 072 3572 and an adviser will be able to help.
Kind regards,
Tracy – Lloyds Bank Insurance.
Reply from Lloyds Bank Insurance
Hi Robert,
Thank you for your positive review, we are pleased to hear you found it quick and easy.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Competitive quote, easy to arrange
Michelle in your mortgage department was very helpful, quotes were competitive, insurance easy to arrange
16 July 2026
Reply from Lloyds Bank Insurance
Hi Sharon,
We're so pleased to hear that our mortgage department provided helpful assistance, that the quotes were competitive, and that arranging insurance was easy for you.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Not had a good experience with my…
Not had a good experience with my account but the online insurance deal was good
23 July 2026
Reply from Lloyds Bank Insurance
Hi Martin,
We're sorry to hear about your account experience. We're glad our online insurance deal was helpful. We value your feedback.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Andrea,
We're really pleased to hear that you found our application process easy to follow and our prices realistic. Thank you for your feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Sharon,
We're so pleased to hear that you found our service helpful and that you felt no pressure during your experience with us. Thank you for sharing your positive feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Arnold who talk me through everything…
Arnold who talk me through everything was great very patient with me and very helpful as it was my first time talking out insurance.
31 July 2026
Reply from Lloyds Bank Insurance
Hi Julie,
We're so pleased to hear that our team member was patient and helpful, especially as it was your first time discussing insurance. Thank you for sharing your positive experience!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Our ceiling collapsed due to a leak
Our ceiling collapsed due to a leak, and caused considerable damage to our property. We have sold our home and we're due to complete imminently. Despite having had contents and buildings insurance for 10 years, I have never claimed and was really worried about the process but it was seamless. Every advisor we spoke to was competent and personable. Within a week, our claim was settled, with repairs booked in and our property sale remaining on track. I really, cannot thank the kindness and professionalism of everyone I spoke to whilst dealing with this claim. What was such a difficult period was made so much easier by their guidance and support. Customer for life! Thank you.
31 July 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi Baxter,
We are truly grateful for your incredibly kind words and for sharing your experience with us. It means a great deal to know that we were able to provide seamless support during such a challenging time, especially with your property sale on the horizon. We are so pleased that our team's professionalism and guidance helped alleviate your worries and kept everything on track. We value your loyalty and are delighted to have you as a customer for life. Thank you for your wonderful feedback.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Jennifer,
We're so pleased to hear that you found our service both efficient and cost-effective. Thank you for sharing your positive experience with us!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
There price
22 July 2026
Reply from Lloyds Bank Insurance
Hello there
Thanks for taking the time to leave us a review.
We're really pleased to know that you're satisfied with the price!
We hope you have a lovely day.
Katie
Lloyds Bank Motor Insurance
A competitiveHome Gold home insurance
A competitive home insurance, and the easiest experience online, something I usually dread. Thank you
31 July 2026
Reply from Lloyds Bank Insurance
Hi Anthony,
We are so glad to hear that you found our online experience easy and that you are happy with your competitive home insurance. Thank you for your kind words!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Brad,
We're so pleased to hear that your advisor was very thorough and helpful. Thank you for your positive feedback.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Easy to insure house and one car but not the other
Easy to insure house and one car, but Lloyds would not accept my wife as policyholder on other car despite having 15 yrs NCD and having been policyholder with previous insurer. Lloyds unable to explain why. As a matter of interest she subsequently took out comparable insurance with a competitor at a much lower price.
20 July 2026
Reply from Lloyds Bank Insurance
Hello David
Thanks for taking the time to leave us a review and I'm very sorry that we were unable to provide cover for your wife as a policyholder.
As an insurer, we don’t cover every type of vehicle or every type of driver. This is due to our own risk assessment based on the details provided, as mentioned in our email response. We apologise that we were unable to override that outcome but we're glad to hear that alternative cover has been successfully arranged.
We hope you have a lovely day!
Katie
Lloyds Bank Motor Insurance
Great policy, reasonable price.
Was about renew my policy with my previous provider when i saw a Lloyds insurance advert online. Being a little curious i had a look what was on offer. Turned out it was really good insurance, with a very reasonable quote, plus i could pay with 12 monthly instalments at no extra cost.
17 July 2026
Reply from Lloyds Bank Insurance
Hi Jasmine,
We're so pleased to hear that you found our insurance offering to be really good value, especially with the convenience of monthly installments at no extra cost. Thank you for considering us.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Excellent website.…
Excellent website with easy to follow instructions. I needed to speak to someone about a medical query - contact was easy and a reply very promptly received.
20 July 2026
Reply from Lloyds Bank Insurance
Hello Janice
Thanks for taking the time to leave us a review.
We're really pleased to hear that the website was easy to navigate and you were satisfied with the quick service!
Hope you have a lovely day.
Katie
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hi Ann,
We are pleased to hear you found our side easy to use and the details were clear. We appreciate your positive feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Patricia,
We are delighted to hear you found the process very simple. Thank you for your positive feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Paul,
We're so pleased to hear that you found the process of getting a quote and agreeing to the terms easy.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hello.
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thank you.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
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