Lloyds Reviews 12

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A lot of things are hard to do or outright impossible and need customer service even blocking transactions.

After explaining my situation several times to the bank my issue wasn’t solved I didn’t receive product and money was taken out of my account a real poor show

Disappointed by Lloyd’s. 0-10 bank

money missing from my account have made numorous complaints bank no help , and acting guilty !

Having paid Bikesure/Lloyds£124.48, 25/11/25 and cancelling today as the classic bike has been sold only 5 months into the 12 months ofcover, I was disgusted to be told the refund was zero.

This total rip off ably demonstrates what level of greed exists in the insurance industry.

Shame you can't award zero stars to match their profiteering cynicism.

I’ve had a very frustrating experience with Lloyds Bank regarding a disputed payment where the services I paid for were not delivered.

Despite submitting all the required evidence multiple times through chat and support channels, I was repeatedly asked for the same information again and again, with no clear progress towards resolving the issue or issuing a refund. It feels like the information provided is not being properly reviewed or acted on, which has made the process unnecessarily long and stressful.

The lack of consistency in communication and the inability to move the case forward has been particularly disappointing for a major bank. I would expect a clearer process, better case handling, and more efficient resolution when customers submit complete documentation.

I hope this feedback leads to improvements in how disputes and refund claims are managed, especially around ensuring customer evidence is properly tracked and reviewed the first time it is submitted.

I am fortunate in that I have never been out of work or had any financial problems, and have an excellent credit history. That is not good enough for Lloyds whose automated security algorithms have twice stopped me from buying something with my Lloyds so-called 'Ultra' credit card, and then blocked the card. This is despite using 2 factor authentication and the items taking my balance to less than my credit limit. This is extremely annoying and inconvenient, particularly when they don't bother to inform of what they have done and the card doesn't work when you next come to use it! I had to call THEM in order to unblock the card. This was even after I had called them the day before to inform them that I was about to make a purchase of several thousand pounds. They say they are protecting me from fraud (non- existent in this case) when in actual fact they are only protecting themselves. In most cases of fraud customers are refunded.
Goodbye Lloyds - never again!

they are horrible criminals, stealing money, changing my address without my permisson, closed my account and keep my money..be carefull , this bank is scam,its horrible criminals!! customer service is absolute noncese, they are not helpfull at all, they are rude, they do things u dont ask them! horrible criminals!!

Using Lloyds is simple and customer support is fast to support you

Lloyds systems are hopeless. I applied for and was accepted for a new credit card but it never arrived. I cancelled the whole thing but now they are sending me messages which I can only read by logging onto my Internet banking, but I’m unable to do this because I never received a credit card. Don’t they have the sense to realise that it is no good telling me to use Internet banking when that is simply impossible. Just a little bit of thought and intelligence, Lloyds,would go a long way.

Got great and clear service from Ms. Jayeeta, she helped me deposit a check for the first time in a clear manner for me to understand, nice positive energy!

Professional Scammers, stay away!