While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products and the excellent service provided. Many people appreciate the fast and reliable delivery, often noting that their orders arrive quickly and are well-packaged. The ease of placing orders and the helpfulness of the staff are also frequently highlighted as positive aspects of their experience. However, some customers also mentioned issues with specific product orders, noting that some items did not meet their expectations regarding absorbency or were not as described online. Additionally, a few people expressed dissatisfaction with the shipping process, particularly when different carriers were used, leading to slower delivery times or unclear tracking information.

What people talk about most

Product

Customers consistently note positive experiences with product quality and availability. Many reviewers praise... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and reliable... See more

Order

Reviewers mention ambiguous feedback about order. Many customers appreciate the ease of placing orders, the... See more

Quality

Consumers find quality to be positive. Many reviewers praise the high quality of products, noting their... See more

Service

Clients share positive opinions on service. Customers consistently praise the great service, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like your wide variety of quality supplies and find these products to be reasonably priced. I recently went on auto delivery and spoke with a representative (I believe her name was Amanda) needing... See more

Rated 5 out of 5 stars

My goodness. What a wonderful adult diapering company you are!!!! We bought 4 packages of the big overnight diapers from you and we have 1 package and a half left. My patient passed away last Monday.... See more

Rated 5 out of 5 stars

Oh my gosh, I love this store! My products are consistently in stock and the ordering process is easy. And, not only does my order arrive quickly, but to see everything packaged so nicely, useable and... See more

Company replied

Rated 5 out of 5 stars

My wife now has confidence and no leakage! She's never embarrass or ashamed. Makes huge difference in your self esteem!


Company details

  1. Medical Supply Store

Written by the company

LL Medico has been supplying incontinence and personal healthcare products to customers for over 30 years since its founding in 1993. Based in Ambler, Pennsylvania, this small, family-owned retail business has established itself as a leading online supplier of home healthcare and medical products. We specialize in a wide range of products including adult diapers, catheters, wheelchairs, pads, mattress covers, mobility aids, and more. Shopping our online catalog offers discretion and protection that customers will not find shopping in a store, with fast 1-3 day shipping on every order. LL Medico is BBB accredited and was recognized as an Inc. 5000 honoree in 2023, demonstrating significant growth and business excellence. We pride ourselves on offering high-quality healthcare products at affordable prices while maintaining exceptional customer service. Our continuously updated, hassle-free, secure online store is always open, seven days a week, providing convenient access to essential healthcare supplies with the dignity and privacy customers deserve.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class all the way...

I've shopped at LLMedico a few times over the past couple of years - they are in fact one of my "go to" choices for incontinence products. The prices are consistently equal or better than competitors', the turn-around time from order placement to delivery has been excellent, and on those extremely rare occasions when a product has been delayed or out-of-stock their customer service response has been beyond my expectations. Recommended without hesitation !

7 May 2018
Unprompted review
LL Medico logo

Reply from LL Medico

Thank you so much Pete! We appreciate your wonderful review and are so happy to hear you are pleased with our products and services! We actually have just put a price-matching program in place as well to hopefully be able to beat any of our competitors prices! Thank you for your continued loyalty to our company! Have a wonderful day! - Heather Jensen

Rated 4 out of 5 stars

The person I talked to was very polite…

The person I talked to was very polite was very helpful they were unable to help me because I was not prepared with the information that they needed to complete the transaction at no time did I feel upset with individual because they did try everything they could to complete it I just ran out of time and the conversation so if you have a question contact them they are more than helpful

7 May 2018
Unprompted review
LL Medico logo

Reply from LL Medico

Thank you for the wonderful feedback Don! We always try to be there for our customers with any questions or concerns they may have. We hope to be able to help you with any future questions you have! Thank you and have a wonderful day! -Heather Jensen

Rated 1 out of 5 stars

did not have in stock

4 May 2018
Unprompted review
LL Medico logo

Reply from LL Medico

Hello Mr. Olson,

We are very sorry that these items were not in stock for you at the time! We do make sure that these items show that they are out of stock before purchasing so you can select another item if need be. We will be getting these items to you as soon as possible. We appreciate your feedback and are always here through email or phone if you have any questions or concerns about out of stock items. Thank you and have a wonderful day! - Heather Jensen

Rated 4 out of 5 stars

Fast shipping!

3 May 2018
Unprompted review
LL Medico logo

Reply from LL Medico

We are so pleased you are happy with your shipping time! We try our best to get our customers orders out as soon as possible! We are very happy to hear you had such fast shipping! -Heather Jensen

Rated 5 out of 5 stars

LL medico is an excellent company with…

LL medico is an excellent company with a wide range of incontinence products. I would definitely recommend them for anyone dealing with incontinence issues. I'd also recommend they're autoship option to ensure you always have the products you need.

17 April 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Quick delivery. Gary plastic pants are very well made and fit well.

13 March 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look