Nightmare to deal with. Employees who are totally disinterested and disengaged. Something that should take a few hours has taken me 5 days, and it is still not done, and there is no communication abou... See more
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The worst broker possible. Employees are all foreign and have zero common sense. Every load that is cleared through Livingston will have issues and when you call in to resolve them no direct help at a... See more
Company replied
Should be renamed to livinghell. Horrible company. Recently submitted my clearance for Canada bound shipment & waited at the border for 17 hours. They have not processed my request until the last... See more
Company replied
One of the best offices to deal with, Sherry is a gem and always does her best to help where she can. Never had an issue with her. Abbotsford branch is our go to when we are stuck and 9/10 times they... See more
Company replied
Company details
Information provided by various external sources
Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software. Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements. To learn more about Livingston and our services, visit www.livingstonintl.com.
Contact info
The West Mall 405, M9C 5J5, Toronto, Canada
- livingstonintl.com
2.2
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
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DO NOT USE LIVINGSTON
COMPANIES THAT USE CUSTOM BROKERS PLEASE DO NOT USE LIVINGSTON INTL, THEY ARE THE WORST CUSTOM BROKERS YOU CAN POSSIBLY USE. YOUR SHIPMENT WILL NOT GET CLEARED IN A TIMELY MATTER AT ALL. I AM FED UP WITH THEM CONSTANTLY BEING THE CUSTOM BROKER, THEY WILL RUIN YOUR BUSINESS LIKE THEY DID WITH MINE. SHIPPERS AND RECEIVERS MUST STOP USING THEM ASAP!!!
13 January 2024
Unprompted review
Reply from Livingston International
Hi Malkeet,
We are very sorry to hear about your experience. We want to make this right and we don’t want to make the same mistake again. Can we talk to you? Please send your contact details to our email address carrier.relations@livingstonintl.com, and we’ll call you to resolve this.
Regards,
Livingston International
Worst broker in North America
Worst broker in North America. Terrible service, terrible managers, terrible staff. Can’t get anyone to help you as no-one returns calls or emails. Staff do not give a hoot about customer service ..,please do not use them…
12 December 2023
Unprompted review
Reply from Livingston International
Hi Ester,
We are sorry for the challenges you’re facing. Can we talk to you over the phone? If you send your contact details to our email address carrier.relations@livingstonintl.com, we’ll call you to resolve this.
Regards,
Livingston International
Third time in less then 3 months we…
Third time in less then 3 months we have 2 trucks at the border not cleared. Customer called directly and they would give no information to them, said they'd have someone call back with no guarantee that it would happen. It's a Friday night at 10pm and the customer submitted all docs for preclearance early in the morning.
2 trucks at border. Customer has already confirmed if this isn't handled immediately that they will switch to Willson, which I am strongly advocating they do regardless. They treat drivers like they are not human. It's disgusting.
15 December 2023
Unprompted review
Reply from Livingston International
Hi Kep Kep,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your concern/issue/complaint with your full name, business email, country, and service/product used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
Never clears the border on time
Never clears the border on time
Waited for more than 24 hours many time for just 2 hour process for any other broker.
I would have given 0 star if possible.
15 December 2023
Unprompted review
Reply from Livingston International
Hi Manjinder,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Thank you,
Livingston International
I passionately hate them
I work for a company that makes manifests for carriers. There is not a single broker even close to as bad as Livingston is. I'm currently on hour 13 waiting for clearance and have no idea when it will get done. I hate Livingston with the passion of a thousands suns. If you're considering them. Don't. Use absolutely anyone else.
11 December 2023
Unprompted review
Reply from Livingston International
Hi Chad,
We're very sorry to hear about your experience. We want to hear your concerns, and address them in the most suitable way. We'd also like to make sure that such mistakes don't happen again. Please share your concerns with us in detail at websupport@livingstonintl.com. We look forward to receiving your email.
Livingston International
Full of working there
Full of unprofessional working there
Every single shipment is getting late from under them
SHIPPER NEVER USE THIS COMPANY
-1
10 November 2023
Unprompted review
Reply from Livingston International
Hi Consumer,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
By far the worst customs broker
By far the worst customs broker. Consistently does not get paperwork done. Whoever answers the telephone is reading from a script and does not do what they say. Usually takes 4 phone calls to get paperwork complete.
8 November 2023
Unprompted review
Reply from Livingston International
Hi Darren,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your complaint with your full name, business email, country, and service used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
Worst Broker I have dealt with in 27 Years
Worst Broker I have dealt with in 27 years of service I would give them a Zero if it was a option . Unfortunately I have two clients that use them. I almost always have to call and remind them to do there entry . I am pretty sure I am there safety net for getting there employees to do there job. I do my side of the entry and send the info to them. Wait 5 to 6 hours with no entry done. Phone then get the same info every time from there call Centre who is not in the same building or anywhere near the team that does the reviewing . In other words there are no answers of assurance from there call Centre other then they are going to send a email to there team and wait for there answer. From here it could be cleared in a hour to 4 hours I assume to the amount of people working at that time or other people’s entries they forgot to do. When they got Hacked or there system was down for a week and could do any entries . This was the end of 2022 or beginning of 2023 I was promised shipments to get cleared which did happen for days. I stayed up all night for fine entry phoning every hour being promised a form to get it across with out the entry done. Was informed at 6:00am the next morning that they stopped issuing the form as they were able to do entries again. I also was informed that they would be going through the entries as they came in. The entry was finally custom certified at noon. Shipment was already 6 hrs late and to boot the driver ran out of hours. After staying up all night following the shipment for my customer I had to do the load with no sleep. The client used Affiliated Customs prior to that . With any problems the shipment had I would them, be talking to the person fixing the entry. It would be a 5-10 min call and when I hung up the shipment was customs certified and ready to cross the boarder. I have dealt with Livingston for multiple years now and nothing has changed. Also when you have dealt with them for a while they become predictable as they keep making the same mistakes . If you are able to use another broker I would.
2 November 2023
Unprompted review
Reply from Livingston International
Hi Chris,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your complaint with your full name, business email, country, and service used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
The worst customs broker I have seen
The worst customs broker I have seen. They don't care of the importance of the shipment. Honestly, we have stopped those shipment where Livingston is their broker but some time the same mistake happen again. All other brokers are very friendly, they listen to the importance of the shipments to be cleared but Livingston is all above worst all the time. I will make sure we never haul Livingston's customs broker shipment again, not even by mistake.
16 October 2023
Unprompted review
Reply from Livingston International
Hi Saeed,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your concern/issue/complaint with your full name, business email, country, and service/product used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
Feelings of dread
Their customer / driver line is a call centre manned by people unable to affect anything. All they can do is provide you with the very same status as you are seeing on the online tracker. We have had to assume thousands of dollars of loss due to driver being delayed at the border. I sometimes have to send up to 20 loads a day through their system and inevitably one or two get tied up for some obscure reason that is not available on the online tracker. Asking for a Livingston representative to call is useless. Asking questions of those answering the phone is useless.
I dread finding that they are the broker of choice.
29 September 2023
Unprompted review
Worst Custom broker
Worst Custom broker - Never to use. I sent documents 24 hours ago - called and checked, was under review. Now after 30 hours they tell me it is on hold, no agent from Livingston team tried to contact. 218C20230915103B PARS. , Driver at border and waitng. Livinsgton is the most unprofessional way of handling custom clearance. they just dont care about freight/driver sitting at broder.
16 September 2023
Unprompted review
Reply from Livingston International
Hi Varpal,
We're sad to hear that things didn't go as expected. This is not by any means reflective of our standards of service and customer satisfaction. Please send us an email with more details about what happened, and include your full name, business email, and service/product used so we can look further into this. We hope that, once we've cleared things up, we can win you back as a customer.
Regards,
Livingston International
TOTAL NIGHTMARE
TOTAL NIGHTMARE
usually shipments are processed within 24 to 48 hours only if your lucky
My every interaction with this this broker will have to escalate
Agents have no idea what's going on they dont now who the processing team is and the worse part management doesn't care about the urgency
Their cover sheet says to submit docs few hours prior to drivers arrival to the border yet I submitted my docs the night before around 10:00 pm and the next day at evening (4:05 PM next day) we are yet waiting for shipment to be cleared. To mind you we have all the paperwork including custom invoice so nothing is missing.
I absolutely hate dealing with livingston they should be out of business and let another company take over.
10 September 2023
Unprompted review
Reply from Livingston International
Hi Sweeta,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please send us an email at websupport@livingstonintl.com to provide more details about this incident. Someone from Livingston will reach out to you shortly and we hope to find a solution that makes you smile.
Regards,
Livingston International
Reply from Livingston International
Hi Metodi,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
I am working as a freight broker..
I am working as a freight broker... I believe it is the worst customs broker ever I seen....
Try to avoid them, everytime we have problems only with them...
1 September 2023
Unprompted review
Reply from Livingston International
Hi Ed,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
If there is 0 star I would prefer to…
If there is 0 star I would prefer to give that.they hold the shipment from last 16 hours.already provide the requested documents to their supervisors.
Employees talk really rude . Cutting your call.what kind of service is this?
31 August 2023
Unprompted review
Reply from Livingston International
Hi RSK Logistics Inc.,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
I would give you -10 if I could!!
I would give you -10 if I could!!! I AM ON HOLD HOLD FOR EVER! Sometimes you even say “oh we aren’t the broker” after the 10th call and sometimes days when I call back after finding out you are the broker you then say oh so sorry. Knowing full well you couldn’t care less about my drivers sitting at the border for days. I want to fry when I hear you are the broker for the loads!
25 August 2023
Unprompted review
Reply from Livingston International
Hi Diana,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
Worst customs broker in the business
Worst customs broker in the business. I always have difficult time clearing customs with them. Most of the times my drivers have to wait at border. Customer service representatives are highly unqualified and unprofessional and fail to comprehend. I am not even sure why this company is in business. If I have a way, I would refuse to pickup load where Livingston is customs broker.
This time, it has already been 24 hours and have send documents multiple times for which I have received acknowledgment email but still they do not have my documents. I am not sure how to get through to them.
22 July 2023
Unprompted review
Reply from Livingston International
Hi Arvinder,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your concern/issue/complaint with your full name, business email, country, and service/product used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
Worst customs broker ever! and also mother !!!! managmen
Worst customs broker ever!. You have to call them 100's times to get shipment cleared which is not a problem with any other brokers. I am not taking loads where Livingston is the broker anymore. You have to be up all night to clear the load, call them every 15 minutes and listen to their plastic voices with same text like "sorry m'am", claims they can't see your ppw and all this with the accents not possible to understand sometimes! They are just a disgrace for this industry!!!
23 June 2023
Unprompted review
Reply from Livingston International
Hi Sarbjit,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
I don have words to describe how bad is…
I don have words to describe how bad is the service of this company!
Complete and undeniable waste of time. Zero star rating is something that they should be proud of it. They deserve minus 10 stars and more.
Irrigation and unprofessional people
24 June 2023
Unprompted review
Reply from Livingston International
Hi Mike,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your concern/issue/complaint with your full name, business email, country, and service/product used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
Worst customs broker on planet earth
Worst customs broker on planet earth. Employees at the call center can hardly hold a professional conversation and when they do not have answers to your questions, they hang up. They never admit that their system is down. They will lie on your face that they have not received the paperwork even though you get the automatic reply that paperwork has been received. Pathetic customs broker!!!!
22 June 2023
Unprompted review
Reply from Livingston International
Hi Mohammed,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
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