LIVEWELL Health Reviews 

509
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff for their welcoming attitude, deep knowledge, and ability to make everyone feel completely at ease. People also appreciate the seamless booking process and highly tailored treatments that effectively relieve stubborn muscle tension and pain. Though some reviewers noted that certain intensive sports massage sessions could occasionally feel physically uncomfortable, consumers still found the overall results truly beneficial. Reviewers frequently discuss the relaxing atmosphere and clear guidance provided, ensuring visitors understand every step of their recovery journey. Consumers look forward to returning for future appointments because the service consistently delivers wonderful results.

What people talk about most

Service

Clients share profound satisfaction with the service, frequently highlighting professional therapists who... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, extensive... See more

User experience

People report positive experiences with user experience, highlighting how every treatment is bespoke and... See more

Booking process

Consumers find booking process to be a source of great satisfaction, highlighting that the entire procedure... See more

Customer service

Reviewers highlight high satisfaction regarding customer service, frequently praising knowledgeable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Becca and Sophie treated us during our 9 day Tour de France Femmes challenge for Cure Leukaemia. They were a crucial part of my success on this challenge, often giving me three massages a day, morn... See more

Company replied

Rated 5 out of 5 stars

Ben knew exactly where to treat and how to massage it. What was even better was as he went along he worked on giving me hip movement and leg extension which has really helped me move again and be able... See more

Company replied

Rated 5 out of 5 stars

I’ve seen Mike twice now for back, hip and hamstring issues, and both times he’s been brilliant. He really knows what he’s doing — he quickly figured out what was causing the pain and gave me prop... See more

Company replied

Rated 5 out of 5 stars

These folk were at the Great North Swim providing free massages to all the weary and achy swimmers and runners. The staff were delightful, in particular, Nicole who totally soothed my shoulders and ca... See more

Company replied


Company details

  1. Sports Massage Therapist
  2. Fitness and Nutrition Service
  3. Personal Trainer
  4. Physical Therapy Clinic

Written by the company

LIVEWELL is the leading Health and Wellbeing company in the UK and Europe LIVEWELL has been providing a high level of health care to elite sports people, the general public, events and corporate clients since 2012. We have over 120 therapists across the UK servicing clients in the way of Massage, Fitness, Physiotherapy, Nutrition and much more. We also provide pre and post event recovery services to over 220 events across the UK and Europe and also provide wellbeing services to more than 450 corporate clients across the UK. With a Head Office based in Birmingham we have a great central location of which we can service all our clients across the UK. All of our therapists are some of the highest qualified sports massage and soft tissue specialists in their fields with a minimum of 3 years university education and degree behind them. The vast majority of our therapists then go on to do a further 1 or 2 years taking their soft tissue specialisms to levels 4 and 5, meaning they are in the best place to help you with your injuries or to help you maintain your sport injury free. With our expertise our clients agree they get the very best service through LIVEWELL for every eventuality they may come across in general day to day life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

509 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(509)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Massage

Yashaswi, gave me a post swim massage-I suffer with have lower back pain - pressure was just right and very relaxing, but firm. Very happy

13 June 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Laura!

Rated 5 out of 5 stars

Kerim

Kerim, Noah and Nicole were amazing! So friendly and such a fantastic massage. Thank you!

13 June 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

That is such a lovely message thank you so much for your review! :)

Rated 5 out of 5 stars

Nicole was amazing!!

Nicole was amazing!!! I loved my massage and felt like it was personal to me and my needs. Wow, such a great team, good vibes all around!!

12 June 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Wow thank you so much!! We are so pleased you had a great experience ! 👍😄

Rated 5 out of 5 stars

Super massage

Super massage - undid so many knots in my shoulders - Thankyou, looking forward to the mile swim now 😁

12 June 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Susan! Good luck on the "small" swim 😅😂🙌👌

Rated 5 out of 5 stars

Expert Treatment Delivered with Care and Professionalism

Millie was absolutely fantastic. She took the time to listen carefully and understand the issues I’ve been experiencing with my shoulder, making me feel completely at ease from the moment I arrived. While I never expected the problem to be resolved in a single session, she worked methodically to identify the root cause and focused her treatment on the areas that needed the most attention.

The appointment never felt rushed, and her professionalism, knowledge and genuine care were evident throughout. In fact, the time seemed to fly by because the experience was so enjoyable and engaging.

The service was exceptional from start to finish. Despite being just around the corner, I had no idea this place existed, but I’m delighted to have found it. I left feeling positive, confident and already looking forward to my next visit. I’ve already booked another appointment and would highly recommend Millie to anyone seeking first-class treatment and outstanding customer care.

10 June 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Hi Dewi! Thank you so much for such a lovely review, we have already passed this on to Millie and the wider team and she is getting all the plaudits she clearly deserves! Thank you very much for taking the time to do this really detailed review and we look forward to seeing you back in the clinic soon! :)

Rated 5 out of 5 stars

Great service

Great service. Booked an appointment for the following day as I was in a lot of pain with my back. Leon arrived on time and gave a great massage, and helped to relieve the pain.

5 June 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Nadine and we are so happy we could help 😊

Rated 5 out of 5 stars

First time I’ve used Livewell

First time I’ve used Livewell - easy booking and good comms. Visited the Sutton Clinic, easy to find and a large modern clinic. Tip - park on Cofield Road or St Micheals Road and it’s a very short walk (Cofield Road is one way so you have to approach via St Micheals Road)

I booked a sports massage with Millie. Lovely, polite and professional and she was happy to concentrate on specific areas which I pointed. Always checked on pressure and if I was in any discomfort. Real professional service and highly recommended…will book again

28 May 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much John for such a lovely review !

Rated 1 out of 5 stars

No communication at all after they take…

No communication at all after they take you money. Therapist fails to turn up, no one lets you know and they don’t answer the phone. Avoid like the plague.

21 May 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Hi Mike, I am sorry you had the experience you did. We have been operating for 12 years and have never missed a single appointment. At the moment we are just updating a number of core systems due to our expanding client base and unfortunately the stars aligned such that your online booking, which was done out of office hours, was not seen/picked up by our system and as it was at 7:30pm booked for 9pm the same night, there was no one in the office to be able to answer the phone. I understand our practice manager has now been in touch to explain and also fully refunded your money. Obviously if you do book again im sure this wont be the case again.

Steven Hartill
Managing Director

Rated 5 out of 5 stars

Exceptional! Definately recommend

Our couple sports massages given by Yashaswi were exceptional. She communicated with us before the appointment to keep us informed of arrival time. She arrived on time for our appointments.
Super friendly, professional and respectful.
Pleasant communication throughout. The massages were spot on- working on our problem areas.
We are delighted with the service received & will 100% book again! Thankyou

17 May 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Hi Katrina, thank you so much for your review! We can't wait to see you again !

Rated 5 out of 5 stars

Great events recovery

Hannah is a brilliant sports therapist who made our London Marathon runners feel relaxed and at ease, and she was very friendly and helpful overall. Steven was very communicative and overall we had a great experience with LiveWell Health and would definitely book again,

26 April 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much cassie this is a lovely review and we are so glad it went well on the day :)

Rated 5 out of 5 stars

Highly recommend …

Very welcoming and Jess was attentive and listened to my needs. The massage was the perfect pressure 😊
Highly recommend

7 May 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much Tracy :)

Rated 5 out of 5 stars

Nora was great

Nora was great, I had no idea what to expect from a physio appointment but she made me feel at ease completely and at the end of the appointment I felt a lot better and less in pain than when I walked in. Lovely experience

5 May 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Gabriella for such a lovely review and we are so very happy you had a positive experience 🥰

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Sukhmanpreet was ultra professional arrived bang on time and was able to set me at ease quickly. She explained every step of the process and offered valuable advice. Definitely will use again

2 May 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much for your lovely review !

Rated 5 out of 5 stars

Excellent service from start to finish

The whole process throughout the booking was seamless and efficient, which made everything very straightforward to organise.

Siobhan our therapist was fantastic - punctual, professional, and very friendly. The massages were excellent, and the team were chuffed with the experience.

Would highly recommend for a corporate wellbeing day.

29 April 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Hi Hayley! Thank you very much for such a lovely review 😊

Rated 5 out of 5 stars

Exceptional service!

The Livewell team provided an exceptional serivce for our London Marathon runners after the event. They were professional, friendly and skilled. We would highly recommend them for any event.

26 April 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Lucy that is a really lovely review :)

Rated 5 out of 5 stars

Maggie was brilliant

Maggie was brilliant, very thorough with great health feedback and I got the full hour

23 April 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Sharon 🥰

Rated 5 out of 5 stars

Amazing Experience

I had such a relaxing experience during my one-hour massage. From the moment I arrived, Hannah made us feel genuinely welcome and comfortable, which really set the tone for the whole session. She was incredibly professional and attentive, making sure the pressure and technique were just right throughout.

The massage itself was amazing!!!! Exactly what I needed to unwind. I left feeling refreshed, relaxed, and completely at ease. You can really tell she knows what she’s doing and cares about giving a great experience.

I would highly recommend Hannah to anyone looking for a quality, relaxing massage. I’ll definitely be coming back!!!🤍

20 April 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Hi Kareena, thank you so much for such a lovely review this is really wonderful to hear and we can't wait to have you back with us again soon :)

Rated 5 out of 5 stars

It was Wow

Wow! Lisa was amazing! Myself and my husband’s deep tissue massage was painful but after was magical. I have had a baby sleep after a long time. Will definitely need to book again and I am pretty sure that any of the team is professional. So I will obviously recommend Lisa, so thank you Lisa for this magnificent experience, but also the whole team!

20 April 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Hi Roxana thank you so very much for such a lovely and detailed review! We are so very happy you had a great experience :D x

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