Livetruelondon Reviews 

132
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, most reviewers were unhappy with their experience overall, reporting significant dissatisfaction with customer service that was often unresponsive and unhelpful when trying to resolve issues or obtain refunds. Customers frequently experienced poor results with hair treatments, describing outcomes such as damaged hair, incorrect colors, or styles that did not match their requests. Reviewers also noted issues with the service itself, including long wait times, unexpected charges, and staff perceived as rude or dismissive. However, some people were satisfied with specific stylists, praising their skill, professionalism, and ability to achieve desired results. These customers often highlighted the stylists' understanding of color theory and their patient approach to ensuring client satisfaction.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers expressing significant dissatisfaction and... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising certain stylists for their... See more

Customer service

Consumers find customer service to be a source of significant dissatisfaction, with many reviewers describing... See more

Product

Reviewers highlight negative aspects of product, particularly regarding hair color services. Many customers... See more

Customer communications

Users describe negative interactions with contact, with many reporting difficulties reaching the company... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Don't expect to see the stylist you booked with. This is the second time I have booked an appointment at Clapham with a specific stylist only to be told I would have to see someone else, without any e... See more

Rated 2 out of 5 stars

This place is hit or miss I went once and got a rly nice job done at Clapham branch. I tried Vauxhall as it was a bit more conventions and got my hair botched so bad. Even over half a year later it... See more

Rated 2 out of 5 stars

I have been getting my hair highlighted for 8 years now. I decided to try livetruelondon and both consecutive times my hair has turned brassy and ginger after 2 washes. Would not recommend. Never had... See more

Rated 1 out of 5 stars

The worst company to deal with. Do not book here for any deals or anything in general. They handle your order poorly and no one will communicate with you should you need a refund on them cancelling yo... See more


1.8

Poor

TrustScore 2 out of 5

132 reviews

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1.8

All reviews

(132)

49 reviews in the last 12 months

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Rated 1 out of 5 stars

What a horrible business

What a horrible business. I’m having to pay more money to fix the hair they ruined and are now refusing to fix. The people that work there are vile. Never again.

5 February 2024
Unprompted review
Rated 5 out of 5 stars

Federico

Federico, who has an experience of over 20 years, chose a style of my new hair. I am very fussy about the style of my hair. He is very professional and friendly. I can rely on him to choose the right hairstyle for me. But I would also recommend him to anyone who wants their hair done by an extremely professional hairdresser. Thank you

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Federico @ Brixton Live True is 5 star

Federico @ Brixton Live True is my trustworthy go-to for hair colour. Always delivers so have been going to him for years now. Skilled hairdresser and also very personable. He's a star 🌟

3 February 2024
Unprompted review
Rated 5 out of 5 stars

5 stars for Federico!

I’ve been visiting Livetrue London for a few years now and always been seen by Federico. He is incredible, always knows exactly what I want with my hair, explains everything thoroughly and gives recommendations when I’m unsure. He’s always happy to answer any of my questions. Couldn’t ask for a better stylist and always love my hair afterwards

3 February 2024
Unprompted review
Rated 1 out of 5 stars

AVOID THEM LIKE THE PLAGUE

I would’ve liked to give 0 but sadly that’s not an option. This salon is just a show, they don’t genuinely care for their customers!! They can’t take criticism and do not care about what the customer asks for.

I repeatedly had told them I wanted to go light but the hairdresser Viviane failed to deliver. She didn’t even have the cutesy to consult me and tell me she isn’t skilled enough to give me what I want. When I showed that I wasn’t too happy, she became defensive and started yanking and pulling my hair forcefully when curling it afterwards.

When I told customer service, they made me waste my time to go in again only to tell me they won’t fix my hair. When they failed to provide correct information. Their hairdresser confirmed that she failed to inform me and even then they decided not to fix my hair or refund me. On top, the hair consultant showed no professionalism. His tone was passive aggressive and he made me feel uncomfortable and discriminated against.

AVOID THEM AT ALL COSTS, go to other places! Waste of money. Their discounts are scams too, when you go in they’ll add lots of other treatments and make you pay more.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Frederico the blow dry master!

Frederico is the master of an amazing blow dry and somehow they last for days - unheard of with my fine hair! This is my fourth haircut with him, I initially came because of a great offer but I have stayed because he is genuinely so good!

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Fedrico is by far the most thorough and…

Fedrico is by far the most thorough and incredible hairdresser I have ever had. He takes so much time to consult with you and work out what you want, and always delivers beautifully. As if that wasn't enough he is the most lovely person. Highly recommended!

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service. Professional, on point , friendly service from frederico. Highly recommended if you are in south london

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Federico is passionate

Federico is passionate, skilled, and meticulous. Always leave with an immaculate cut and wouldn’t go to anyone else.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Great service every time!

I always have the best haircut at Live True with my man Federico. He understands what I want and he is always so professional. Go and see!

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Federico @ Brixton

Federico at the Brixton salon is brilliant. Always does an amazing cut, the best bouncy blow dry I’ve had that lasts and looks natural. Now have my sister coming to him also for cut and balayage. We always have a great chat and the whole experience is a real treat. Couldn’t recommend enough.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

wonderful haircut!

Had haircut and blowdry with Federico in Brixton. Federico is very friendly and made my hair look fab! Will definitely come back again!

25 January 2024
Unprompted review

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