I have owned the teak modular patio furniture for several years. The furniture is sturdy and very comfortable, and I love the zippered attached cushion coverups. One of the sofa pieces and the coffe... See more
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Review summary
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July 15th: I can't speak to the quality of the product as I have not received. I placed the order on May 26th and was told last at the beginning of July that it would ship middle of July. Received... See more
Company replied
Had an absolute stellar experience with the team at Outer. 1st, I bought their amazing sectional sofa with the built in covers. Works and looks great. So I then bought their umbrellas, beautiful and r... See more
The entire Outer experience has been first class for my wife and I. We bought our first patio set in 2020 and have now added two additional sets for our beach property. Terry Lin and team have craft... See more
Company details
Written by the company
Live better. Outside. Our outdoor furniture is built to last, enhanced with modern innovations, and crafted with sustainability in mind. Outer offers outdoor seating, dining, fire pit, Named the #1 Outdoor Furniture Store by Architectural Digest for 2023.
Contact info
2216 Main Street, 90405, Santa Monica, United States
- 8552777744
- support@liveouter.com
- liveouter.com
3.8
Great
110 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 23% of negative reviews
Typically replies within 1 week
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Average quality product and the company…
Average quality product and the company has extremely poor customer service. I read all of the great reviews on the live outer website and was in belief I was going to receive a very high quality outdoor sectional couch. I think the couch is nice and of average quality (not very comfortable) but in no way worth over $6k. In addition to the product quality trying to reach their customer service is not easy. If you are an existing customer they force you to use email and their response time is either super slow or you get no response at all. If I had it to do over again I would have bought my furniture from a local patio furniture store. I wanted to leave a review on their website but I could not find a way to do so - they must vet the reviews prior to letting them be posted.
30 May 2023
Unprompted review
Spent thousands of dollars buying a…
Spent thousands of dollars buying a sofa that gets dirty and wet. There is nothing special about it...just expensive and ship from china and cheap.
2 March 2023
Unprompted review
I order a personalinzed welcome mat…
I order a personalized welcome mat from them and just because she didn't see my name or email, she going say I got scammed , that was her answer. But I know who and what I ordered.
5 February 2023
Unprompted review
Took my money still waiting for my solo…
Took my money still waiting for my solo Yukon fire pit bookmarked my receipt now error unsure of date January something scum bags never sent email trust no one these days I'm done buying anything for the internet I blame the government for allowing scams
18 January 2023
Unprompted review
Damaged pieces and replacements.
Arrived a month late with 2 pieces damaged. The replacement pieces also arrived damaged. Now awaiting shipment 3. The damage is not do to shipping but manufacturing. Welds broken, aluminum bent into the frame and a leg that looks like it was reattached crooked with a faulty weld. For 7k....I would shop elsewhere. Learn from my experience.
31 August 2022
Unprompted review
Never shipped
Ordered May, was told would ship in June. Kept being told would ship in a week or two. Last email was late July saying it was shipping in a few days. More than two weeks after that. Now can’t get any email replies for update.
Can’t recommend buying furniture from them given this experience.
11 August 2022
Unprompted review
Expensive, but Great
Though their patio furniture is pricey, they shipped it super fast, it came perfectly packaged and in great shape. Everything is high quality.
22 July 2022
Unprompted review
great sofas great decor of my garden
25 June 2021
Unprompted review
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