LiveMoor Reviews 

365
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers had an average experience overall. Many customers reported receiving their orders promptly and found the delivery times to be satisfactory. People often appreciated the good quality of products and the competitive pricing, with some highlighting an easy-to-use website. Occasionally, customers also noted good communication when issues were resolved, leading to satisfaction. However, many people were dissatisfied with the company's response times, frequently reporting no replies to emails or phone calls. Several customers experienced issues with incorrect, missing, or undelivered orders, sometimes receiving damaged items or products of questionable quality. This lack of communication often left consumers uncertain about their orders and unable to resolve problems.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers reporting positive... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery. Many reviewers praise... See more

Response time

Reviewers express significant dissatisfaction with response times, frequently reporting no replies to... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers reporting prompt delivery, good quality,... See more

Customer communications

People report negative experiences with contact, with many reviewers expressing frustration over the lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’m very disappointed I didn’t read these reviews before I ordered a Hozelock cart and 50m Ultramax hose. The wrong item was delivered, I received a cart and 50m standard hose. I have emailed twice... See more

Company replied

Rated 3 out of 5 stars

I placed an order with LiveMoor back at the beginning of January. The order is over £100! I still haven’t received it even though they assured me, by email, that stock was due back in by the end of... See more

Company replied

Rated 3 out of 5 stars

I received my items the process was pretty good the only thing to let it down was the packing I had 2 bottles of liquid just thrown into an empty box with no packaging what so ever it was lucky they w... See more

Company replied

Rated 4 out of 5 stars

Eventually great service/communication after an order didn't arrive- Answer is to contact Tim@ directly rather than info@ which doesn't seem to to elicit a response. Thanks Tim for turning this around... See more

Company replied


Company details

  1. Scrapbooking Store
  2. Garden
  3. Home Goods Store

Written by the company

LiveMoor supply a huge range of products for home and garden at the best possible prices. We value customer service above all and we do our absolute best to give our customers the service they desire and deserve. Today's world is a one of convenience. Everyone wants everything, at any time, everywhere. We live busy lives and time is a valuable commodity – it’s the one thing we would all like more of. We believe in making time for the things that matter: for family, for friends, for the things we truly love. We value quality over quantity, inspiration over aspiration, and creativity over conformity. For us, quality time is time well spent. We also believe that together we can all help to make the world a better place. We want to help make a difference through the things we make, the materials we source, and the community we create. That’s why we only supply sustainably sourced products and use low impact packaging wherever possible. If you’ve bought anything from LiveMoor and taken the time to make something you love, then you’ve contributed to our cause. Now is the time to craft your own future. Founded in 2014, and situated in a beautiful area on the southern edge of Dartmoor National Park in Devon - hence the name LiveMoor, we wanted to provide crafters with high quality, affordable arts & craft materials. Whether you craft for fun or professionally, whatever your motivation, as a LiveMoor customer, you expect the highest quality of products at the best possible prices, backed up by a large dose of good old-fashioned customer service. And that's exactly what we strive to deliver.


Contact info

3.7

Average

TrustScore 3.5 out of 5

365 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(365)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best supplier ever

Best supplier ever. Ordered wax and clamshells for wax melts and it arrived within 3 days. Packaged beautifully. Highly recommend them.

31 July 2026
LiveMoor logo

Reply from LiveMoor

Thanks so much for the feedback. We hope to have even better wax deals soon. Keep an eye out and tell your friends ☺️

Rated 5 out of 5 stars

Only place online I was able to source…

Only place online I was able to source the item I wanted. Prompt email confirmation and delivery updates. Delivered within 48hrs via Royal Mail as promised and all items as advertised. No concerns.

30 July 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Glad we could be of help.

Rated 5 out of 5 stars

Company kept me informed of dispatch…

Company kept me informed of dispatch etc of item purchased. Product was as described and delived as expected. Good all round service provided and would use company again.

30 May 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Thanks for the positive feedback

Rated 5 out of 5 stars

Good experience

It was the 2nd time that I ordered from LiveMoor. Very competitive price on Brambles hedgehog biscuits. Very fast delivery, good communication, no problem at all. Will use again, Thanks

2 July 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Happy hedgehogs is always a good thing! 🦔

Rated 5 out of 5 stars

Faultless

Faultless, quick to arrive, order complete and it was my second order from them.

31 July 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

This is what we aim for. Thank you.

Rated 3 out of 5 stars

I received my items the process was…

I received my items the process was pretty good the only thing to let it down was the packing I had 2 bottles of liquid just thrown into an empty box with no packaging what so ever it was lucky they were not damaged in transit such a shame would have given 5 stars otherwise

27 July 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

We will pass this useful feedback on to the team. Thanks.

Rated 5 out of 5 stars

Good products & delivery

I have always found Livemoor products to be good quality & have received orders without any problems. Whilst they may not have the wide range that I want, anything that I have ordered has been received of good quality & packaging and delivered on time.

31 July 2025
Unprompted review
LiveMoor logo

Reply from LiveMoor

Excellent news. This is our aim with every order.

Rated 5 out of 5 stars

Speak as you find!

I can only speak about my personal experience of ordering from LiveMoor: the product I have ordered before and still as described and delivered as within the time scale advertised, hence the 5 Stars.

20 July 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Great to receive your positive feedback. Thanks.

Rated 3 out of 5 stars

The purchase was two years ago

I have been asked to review 'a purchase I made'. To my knowledge, I have not made a purchase, except, scouring my memory, I think I purchased some batik wax about 15 years ago. They surely can't be asking me to review that?
If I have unwittingly purchased something from them through another company of a different name, I have no knowledge of it. Maybe they could give me a clue?

Well, I did get the clue. Apparently I made a purchase in 2024, although I thought it was much longer ago than that. The email I received asked me to rate my 'experience with them'.
Racking my brains, I don't recall any problems with the wax, and I remember the prices at that time being reasonable. Sorry I can't say more, as it was even so quite along time ago. It is nice to hear they are still in business, and located in the same county as me.

31 July 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Hi Lynsey - we had a purchase of wax from you in 2024. You are still registered on our email list - hence the email. I see you are local to us which is nice - another Devonian!

Rated 3 out of 5 stars

It was a prety standard experience so…

It was a prety standard experience so to speak.
Only thing was that when I tried to reclaim a £5 discount for my 1st order they directed me towards the fine print of the promo where it said it only applies after a certain value.
What can I say they were right but not so much of a great customer service experience isn't it.

28 July 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Sorry to hear your experience wasn’t better. We will take your feedback on board. Thanks.

Rated 5 out of 5 stars

Good service

Bought beeswax. Best price on internet and delivered promptly. Would use them again

31 July 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Thanks. We look forward to seeing you again!

Rated 5 out of 5 stars

I ordered without reading any reviews…

I ordered without reading any reviews and I have to say it was delivered a day early the price was the cheapest I could find the web site was easy to navigate as I am a dinosaur when it comes to tech I would recommend this seller to anyone and am going to reorder once I have completed this review

24 June 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

You took a risk - and it paid off! Great to hear you had a good experience and we look forward to future orders. Thanks.

Rated 1 out of 5 stars

Awful, avoid at all costs

ordered two items, one was never delivered and no response to multiple email and phone call attempts and never received a refund. my brother even went to the address in person and there was no-one there. shocking 'customer service'. Avoid at all costs

30 April 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Did you have the right address. There is someone in the office 9-5 Monday to Friday and 9-12 on a Saturday. We are more than happy to resolve issues on the rare occasions where they happen.

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