We are so glad that we switched to LiveAgent a few years ago! Unlike the competition, it is not only more affordable, but they still have real customer support that helps quickly and without comp... See more
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Been using this for over a month and I've come accross their notification issues a couple of times: customers calling but no po ups to answer, no ringing, and some times theres a pop up but the only... See more
Company replied
LiveAgent has changed the way our office handles support - for the better. It's given us us the tools we need to triage, categorize and prioritize tickets, tracking client requests to completion ens... See more
Company replied
LiveAgent allows you to receive all of your incoming messages in one place, from email, social media and website chat. You can reply to all messages in from one dashboard, without logging into each se... See more
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Company details
Written by the company
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
Contact info
United States
- +1-888-257-8754
- hello@liveagent.com
- liveagent.com
Live agent has many useful features…
Live agent has many useful features e.g. autorepliers, tagging emails and a help desk. It is quick to get the hang of.
14 April 2020
Unprompted review
Reply from LiveAgent
Hello Sonia,
Thank you very much for your honest feedback. It is so great to hear that LiveAgent has been able to make your day to day work-life a little easier with all its functionalities. Our team aims to make the software as easy and intuitive to use as possible and is glad to see the work has been paying off. Stay tuned for more updates and take care!
Reply from LiveAgent
Thank you for your feedback, Bernardo! :)
Great Features by Live Agent
I have been using this for 2+ yrs and their service is great. Easy to use and very much user friendly.
It would be very easy to track customers/clients email and messages. Easy to sync our social media accounts and gmail account.
I will strongly recommend Live Agent to others.
14 April 2020
Unprompted review
Reply from LiveAgent
Hi Daniel,
Thank you so much for such an excellent review. It is amazing to hear that LiveAgent continues to make a positive impact on your everyday work-life - even after two years! Our team works hard every single day to pack LiveAgent full of new features and integrations and comments like yours help keep us on the right track. Stay tuned for more updates and take care!
Easy to use, I recommend to use this help desk
As a Customer Success representative for an international company, LiveAgent makes it easier and trackable our communication even if the different departments are not locate in the same country. I highly recommend this help desk solution,
14 April 2020
Unprompted review
Reply from LiveAgent
Hi Ricardo,
Many thanks for your kind review. We are so pleased to hear that LiveAgent has been able to make your day-to-day work-life a little easier and customer communication a bit smoother. Our team takes great pride in what we do and we are always happy to know that the hard work is paying off. Happy to have you with us!
Great ticketing software, with exceptional customer service
LiveAgent's platform has helped our support team get organized as we scaled our team, and allowed us to automate time consuming tasks as the volume of customer inquiries grew.
In addition to their strong ticketing platform, their technical support is phenomenal. Any issues we encountered, were fixed literally within minutes of us contacting them on their online chat.
With our great experience so far, we intend to look into upgrade options to further simplify the communication channels our support team uses.
Thanks for your service LiveAgent!
13 April 2020
Unprompted review
Reply from LiveAgent
Hi Ioan,
Thank you very much for such an excellent review! It is simply amazing to hear that LiveAgent has been the right fit for you and your company and has been able to make customer communication a lot easier. Our team takes great pride in the work we do and are glad to hear that any issues have been addressed quickly and smoothly. We are available 24/7 if you need any help with the upgrade choices - take care and stay safe!
Easy to use software
13 April 2020
Unprompted review
Reply from LiveAgent
Thank you for your feedback, Kaess! :)
Reply from LiveAgent
Thank you very much for your feedback, Augusto! Take care! :)
Great Product & Customer Service
My initial experience with LiveAgent was when the company I work for, Bus2alps, was reviewing an assortment of chatting softwares to use. My responsibility was to compare and contrast various features of them all and select the one which we would implement on our website to generate sales and support our customers. After diligent research, I selected LiveAgent and couldn’t be happier with the choice.
I have been using LiveAgent for approximately eight months. While there are a number of features to praise, a select few have been most beneficial to the company. Having the ability to transfer tickets or chats has proven useful when we are working with a customer who has a specific type of inquiry - perhaps a sales question or an employment request. We’ve found it helpful to have the ability to transfer the chat to the online agent best equipped to answer the inquiry so we are able to serve our customers to the highest standard and with an immediate response. We also find being able to add notes and labels to previous chats and tickets incredibly helpful in data collection and also in our ability to work as a dynamic team. By being able to sort our chats and tickets into an organized system that our company created, we can work cohesively to review old conversations for continuity, opportunities for growth, and with transparency between departments.
Lastly, as the individual who oversees LiveAgent for Bus2alps, I have found LiveAgent’s customer service to be above and beyond. Whether my question be simple or complex, I always receive timely responses and thorough information.
I look forward to continuing to use LiveAgent’s product and services and growing in my knowledge of its capabilities!
Thanks,
Shelby W., Bus2alps
10 April 2020
Unprompted review
Reply from LiveAgent
Many thanks for your excellent review, Shelby! It is always nice to hear such heartwarming words. I am very glad to hear that you made a decision to go with LiveAgent and thrilled to hear that you are happy with the choice you made. Option to transfer the ticket is great for making sure that the customer's request will always get to the right person that can help him in the best possible way. Adding the tags, and notes, either if it is to a ticket or to a contact detail, can on the other assure you that the agents will always have the right information needed to solve the ticket. Our support team is always here for you, no matter if it is a day or a night, you can always get a hold of someone in case you have any questions or need any help! :) Looking forward to seeing you around, Shelby! :)
Great customer service platform
Great solution for handling customer service and inside sales across multiple platforms.
10 April 2020
Unprompted review
Reply from LiveAgent
Thank you so much for your kind words. We are glad that LiveAgent makes your daily tasks a little easier to handle on daily bases. In case you have any suggestions or questions please don´t hesitate to reach us at support@liveagent.com.
I am using LiveAgent Service for more…
I am using LiveAgent Service for more then 6 months and I am very happy with it. It has all the necessary functionality needed for our business. The system is well organized and easy to use. All the communications happened through liveAgent can be recorded and traced for use of it in future.
I will recommend my friends as well to use LiveAgent for their business.
9 April 2020
Unprompted review
Reply from LiveAgent
Thank you very much for your feedback, Dheeraj! :) We are very happy to have you on board with us and we are also very glad that LiveAgent has all the features and functionalities that are helping you in your day to day work :) You know where to find us should you need anything!!
Reply from LiveAgent
Thank you very much for your feedback, Inês! :)
The software is very easy to make calls…
The software is very easy to make calls and save notes from these calls. I use this software to call other companies (B2B). Mostly I use on a weekly basis.
9 April 2020
Unprompted review
Reply from LiveAgent
Many thanks for your feedback, Sergey! I am glad LiveAgent is enabling you to handle the calls in your business! :)
LiveAgent is very easy to use and you…
LiveAgent is very easy to use and you have all your calls, emails and chats in the same place. On top of that, they have an amazing customer service team. Highly recommended.
9 April 2020
Unprompted review
Reply from LiveAgent
Hi Jacek,
Thank you very much for your kind review. We are so pleased to hear that LiveAgent has been the right fit for you and has been able to make customer communication a little easier. Our team takes great pride in what we do and make our clients' satisfaction our top priority. Keep up the great work - we are glad to have you with us!
Great and easy service
Great and easy service.
Customer-friendly design.
Unique reference number for each conversation.
Friendly 24/7 support
8 April 2020
Unprompted review
Reply from LiveAgent
Hi there,
Thank you very much for such an excellent review. It is amazing to hear that you have been satisfied with LiveAgent and that it has been able to make your everyday workload a little easier. Our team takes great pride in what we do and aims to provide the best customer support to all of our clients out there. Happy to have you with us!
Liveagent is a great product
Liveagent is a great product:
It enabled us to provide a better customer support to clients with quick and reliable information.
8 April 2020
Unprompted review
Reply from LiveAgent
Thank you very much for your kind review, Paula :) You know where to find us should you need anything!
LiveAgent is really easy and convenient to use.
LiveAgent is really easy and convenient to use. Always have no problems to do my work as a customer support. Even in stressful situation the convenience helps a lot to do a god job.
8 April 2020
Unprompted review
Reply from LiveAgent
Many thanks for your kind feedback, Ieva :) I am glad to hear that LiveAgent is helping you in your day to day work and that it helps you to handle stressful situations in a better way! :) Take care!
Amazing
Live Agent - the best software for customer support! It gives the possibility to combine different aspects like calls, e-mails and chats which is great!
8 April 2020
Unprompted review
Reply from LiveAgent
Thank you for your feedback, Ilze! It is not only that you can have all your calls, emails and chats under one roof, but also any inquiries from your Facebook, Twitter, and Instagram! :) Take care! :)
Your service is excellent and very…
Your service is excellent and very FAST. Many thanks for your kind and efficient service. I have already and will definitely continue to recommend your services to others in the future.
8 April 2020
Unprompted review
Reply from LiveAgent
Thank you very much for your kind review, Olga :) It's our pleasure to be at your service and to try to make your day to day work more efficient and easier with LiveAgent! :) Take care, Olga! :)
Reply from LiveAgent
Thank you very much for your feedback, Marcella! :) Feel free to reach out to us should you need any help! :)
Easy to use and helps us to provide a…
Easy to use and helps us to provide a quality service to our customers.
Live Agent provides amazing user support at any time
7 April 2020
Unprompted review
Reply from LiveAgent
Hi Solvita,
Thank you so much for such a kind review. It is amazing to hear you have been satisfied with both LiveAgent and the support our team provides. We aim to make our clients' experience with the software as smooth and seamless as possible and are glad to hear our work is paying off. Stay tuned for more updates and take care!
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