Littlewoods Reviews 

Hi, I made an order on 24 April. Order declined however money has been taken from my account.

I left a review and was contacted with only a phone number that was not in use.

Please assist in refund asap.

Bridget

I recently ordered a Garmin fitness watch, all good great price but then when I payed little woods took my money and only for me to find 2hrs later the order was declined, no email or contact from them, and my money has not been returned yet this is over 24hrs later and weekend coming, my question is why take the money when 2hours or under later it's declined, and why isn't my money returned as quick as they took it.
Very annoying, impossible to contact aswell. Cyril.

5th January 2020 - I have posted a letter to their complaints department (emailing the Complaints department is no longer an option on their website unless it's regarding PPI). I'm hoping they will have a resolution this year, but I'm not so optimistic - they don't have the best record for their communication and customer service skills. It's a shame because I have been a customer of Littlewoods for years. I have lost my faith in them now.

14th January
No acknowledgement yet of receiving my letter.

21st January
Still no reply, but a demand from Arrears department. Looks like I'll be reporting back to ICO and the Ombudsman.

3rd February
Complaint letter sent recorded delivery was signed for by Littlewoods. Let's see what happens now.

15th February
I called Littlewoods to see what was happening with my complaint. CSA was unable to get hold of the person in Customer Exellence that was dealing with it. Apparently, no notes on my account about my letter either.

Their lack of support, response or resolution has now resulted in me reopening the case with ICO and the Financial Ombudsman. I'm waiting now to see what they can do.

24th February
Unbelievably, I have just received a default letter from Littlewoods, but still no explanation as to how the original arrears were calculated. I really believe that noone actually knows - if they did, surely someone would have resolved my complaint /query by now. This was originally raised in 2018!

I will never know why they moved there customer service to South Africa. It used to be in Wales and whenever I did have to call they were lovely and so helpful.
I’m really put off buying off littlewoods now because they’re customer service is so appalling. Over the last 4 weeks I’ve spent approximately 3 to 4 hours trying to sort the collection of my old washing machine because the delivery man wouldn’t take it and wouldn’t even bring my new one inside. Every person I chatted to on the chat said this isn’t my department and kept transferring me and in the end they just kept transferring me and wouldn’t connect me to anymore I was unable to even write. I know this was done on purpose, and after over an hour of not connecting me to anyone I just gave up. I spent two hours on that chat to be just ignored and then completely refusing to even attempt to resolve the issue.
The issue did get resolved eventually when I spoke to a manager on the phone who was not friendly or apologetic, this was my second time ringing as the first time I rang the woman was so rude, and when I asked to speak to a manager she transferred me to waste place in the UK and I am from Ireland so I had to ring back.
Littlewoods made a bad move moving there customer service. It has really put me off from buying anything from them incase I encounter a problem, because I wouldn’t like to be treated how I was again.