Additional unexpected charges
Overall good service, good drivers. Used a few times since June 2022. But beware of additional unexpected charges on top of an already healthy price tag (e.g. £1717.20 for one luxury people carrier for one full day for 2 people). They appear to have knowingly estimated lower than expected (and lower than Google maps expected) then added charges and took payment without prior notification. Charges somewhat opaque given they start from the depot / base rather than the customer pick-up point. My route and mileage had not deviated at all from the route against which they quoted and so I raised this with Little’s who stood by their increased charges. Ask for a fixed price to avoid this (their London sub-contractors provide a fixed price).
Reply from Little's Chauffeur Drive
Dear Dr Watson,
I am Heather Matthews, the Managing Director of Little's Chauffeur Drive. Firstly, I want to thank you for using our chauffeur driven car service once again and also for sharing your feedback. I am delighted that you have rated your overall experience and the service provided by our chauffeurs so highly.
I was of course concerned to see that a surcharge added to your final invoice has led to your dissatisfaction and impacted on your overall impression of our service. Having investigated this fully, we can see that unfortunately a series of small communication errors between our reservations team and finance department, as led to the final charge being incorrect.
We appreciate that this was not how we initially responded when you emailed us raising your query on the final bill (which was before this online review). The final charges were “correct” based upon the time and mileage our chauffeur submitted, which as you correctly stated, is always based upon leaving from & returning to our Glasgow or Edinburgh base.
However, your actual time in the car was only marginally longer than the quote we gave you, and I’m afraid this was not picked up when the final invoice was generated.
As a family business, we truly care about the people who travel in our cars and always endeavour to do the right thing. We are never comfortable with someone experiencing anything less than the highest level of service, and we are very sorry that some errors in administration led to an incorrect charge being levied on your card.
We will be refunding the additional charge made in error, and as a gesture of goodwill, we will also be refunding the cost for the Champagne that was in the car for your journey.
All of the team at Little’s hope that to be of service to you again in the near future.