Little Ones London Reviews 

2,558
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly professional and supportive staff for their dedication, making job searches and career transitions feel much smoother and significantly less stressful. Reviewers also praise the exceptional customer service, noting that agents respond quickly and provide wonderful guidance throughout the entire recruitment journey. Some people were dissatisfied with the response times, mentioning frustratingly long delays and a lack of communication when trying to resolve urgent issues. A few reviewers noted that candidate replacements were poorly handled, leaving them completely unsupported after the initial placement did not work out.

What people talk about most

Staff

Reviewers mention positive feedback about staff members being professional, supportive, and efficient during... See more

Service

Clients share positive opinions on service, highlighting efficient, helpful, and supportive teams that make... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are consistently... See more

User experience

Consumers find user experience to be overwhelmingly positive and rewarding. Reviewers frequently highlight... See more

Response time

People report ambiguous experiences with response time, reflecting a high level of disagreement among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

well Done Little ones !! From the first meeting with Breeya she has a lovely persona & rapport ! she didn,t disappear like so many agencies these days !! she quickly started searching for the... See more

Company replied

Rated 5 out of 5 stars

Rebecca was absolutely amazing throughout my job search. She was supportive, professional, and really took the time to understand what I was looking for in a nannying role. Thanks to her help, I found... See more

Company replied

Rated 5 out of 5 stars

I called in a Sunday and Robert Mc Fadyen answered my call I needed help to find job as I wasn’t happy with the person who’s dealing with me and Robert says to me I’m going to work with you ! After fe... See more

Company replied

Rated 5 out of 5 stars

Jack was absolutely incredible during my job search. He took the time to really understand what I was looking for, and it showed in every step of the process. Jack was professional, attentive and pa... See more

Company replied


Company details

  1. Child Care Agency
  2. Recruitment Service

Written by the company

Little Ones is an established London Nanny and Housekeeping agency. We have been specialising in the placement of bilingual and English-speaking Nannies, providing childcare solutions since 2005. We are the leaders in our field. We are proud to promote bilingualism and intercultural understanding through educating children with articulate bilingual and English speaking Childcare-givers. We understand the importance of language development in a child’s early years and we recruit candidates who share the same ethos. We understand that the roles of a Nanny, a Nanny-Housekeeper and a Housekeeper are very different. This is why our consultants are specialists both in the vocations and cultures of the people they place. We guarantee we can make the domestic recruitment process positive, personal and above all stress free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.4

All reviews

(2,558)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m so grateful to Kusum and William…

I’m so grateful to Kusum and William for all of their support. After a difficult experience in my previous role, they were there for me every step of the way. Kusum was incredibly understanding, reassuring, and always made me feel supported during a stressful time. She genuinely cared about my wellbeing, and I’ll always appreciate how kind and patient she was.
They also found me a fantastic new role very quickly, and the whole transition was handled with such professionalism and care. Their communication was excellent, and they made what could have been a very stressful process feel so much easier.

Thank you both for your hard work, kindness, and dedication. I couldn’t have asked for better support, and I would highly recommend you to any nanny looking for an agency that truly cares about the people they work with.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

They are unprofessional

They are unprofessional . They took initial fees from me promising to find a candidate but they failed. They persuaded me interview candidates doesn’t fit my requirements I gave a try and it was a nightmare. The candidates can’t cook or even do ironing. They keep changing the agents every week. Pls be vigilant when signing up. . If there was no star option I would have chosen it.

1 June 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Arul,

I am sorry to hear that you are not satisfied with your experience with Little Ones. I would be happy to look into this matter for you to see if there is anything I can do to help.

I can be contacted at j.ross@littleoneslondon.co.uk.

Best regards,
James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 5 out of 5 stars

William

William found me a perfect job as fast as possible without any issues. I appreciate him and he replied to my text and my phone quickly and helped me meet great people.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great set of candidates- good service

First time hiring for a nanny/housekeeping role and, a bit last-minute, we decided to try Little Ones London, as we were interested in more long-term/permanent setup, rather than the more casual/"as-you-go " matching services out there. I was impressed from the outset by how quickly they engaged with us, and everyone we spoke to was highly professional. They really understood what we were looking for and sent candidates with strong references and well-matched profiles. Within two weeks we found someone. I had reservations about how effective an agency would be, but I was genuinely impressed. The payroll service is also a great add-on.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience

Don't be fooled by the impressive profiles you receive before signing the contract.

We contacted this agency to find a nanny/housekeeper and were shown several promising candidates. However, when we requested interviews, every request was declined for different reasons.

Eventually, we hired one candidate and paid a £4,000 agency fee. She resigned on her first day, stating that she was not a cleaner and should not have been asked to perform cleaning duties, which clearly showed that the agency had not properly briefed her about the role before placing her with us.

When we raised our concerns, the agency said it was disappointed with the candidate's actions. However, they refused to refund the £4,000 agency fee and would only offer replacement candidates. Over the next six weeks, we received many profiles, but most were clearly unsuitable and did not meet our requirements. It felt like they were simply trying to meet their quota rather than genuinely finding suitable candidates. Even the few candidates we wanted to interview became unavailable, or the interviews never happened.

The result? We paid £4,000 and still didn't find a nanny/housekeeper.

Communication from Natalia was also slow and unhelpful, often taking days to respond while pushing unsuitable candidates.

Very disappointing experience. I would not recommend this agency.

23 October 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good morning Mrs Bardiani,

I am sorry to hear that you are not satisfied with your Little Ones service. The version of events you have presented here differs in significant respects from the results of my investigation.

My offer in settlement of this matter has been communicated to you privately and remains open to you should you wish to exercise it.

Best regards,
James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 5 out of 5 stars

NEREA WAS AMAZING

19 June 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Lucena,

Thank you so much for the kind words and for taking the time to leave us a positive review.

Rated 5 out of 5 stars

Alex from little ones London is highly…

Alex from little ones London is highly professional, reliable, caring and easy to communicate with. I’m registered with many nanny agencies, but in the short week Alex took the action and good care to find me the perfect role and work for a lovely family. That’s my second time experiencing and having the opportunity to work for great family. I can’t to thank you enough for the kindness and help! Alex is fantastic!

15 June 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Pavla,

We are so happy you had such a wonderful experience with Alex. It is fantastic to hear that he has helped you find a suitable position twice. Thank you for your kind words.

Rated 5 out of 5 stars

Little ones have been great!

Little ones have been great in supporting me in finding a new role. Kusum has been consistent in making sure I’m happy and sharing information between me and the client. The whole process has been smooth and everything involved was completed quickly. Thank you for all your help, 100% recommend.

15 June 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Amber,

We are so thrilled to hear about your wonderful experience with Kusum! It is fantastic to know her professional and patient approach has been helpful.

Best,
Little Ones

Rated 5 out of 5 stars

Course material and tutor feedback

Having the tutor go through the co material in depth giving lots of examples scenarios also being able to give in coursework and get feedback has helped quite a lot and to be able to complete the course to the highest level. Thank you so much for your support.

10 May 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Anita,

Thank you so much for the positive feedback - we're pleased to know that the courses have been beneficial to you, and look forward to supporting you again in the future.

Best,
Little Ones

Rated 5 out of 5 stars

Lauren has been always ready to help…

Lauren has been always ready to help and professional with me. Great advicer

8 June 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Naomi,

Thank you so much for the kind review - it's great to know that Lauren has been of assistance to you; we'll be sure to pass our kind words to her.

Best,
Little Ones

Rated 1 out of 5 stars

Theft of valuables by a housekeeper!

Do not use Little Ones !
I was provided with an utterly useless temporary housekeeper who spoke no English and as a replacement was given a lady named Maria with no DBS . Maria proceeded to steal £5000 worth of clothing including a brand new Hermes wallet, a Roland Mouret Dress and a vintage summer dress with great sentimental value. James & William have avoided my calls & emails and I have reported this woman to the police.
Be very careful, they have no care for you or your family, they just want their fee!!!!

8 June 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Ms Parrish,

I am sorry to hear that you are not satisfied with your Little Ones service. We have been providing families with domestic staff for many years and pride ourselves on attention to detail. It is extremely important to Little Ones that your experience is a positive one and the situation you describe is absolutely not what we expect of our consultants or candidates.

I have contacted you privately to discuss this matter further and to see if we can resolve this for you.

Best regards,

James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 5 out of 5 stars

Yes I really feel the staffs are very…

Yes I really feel the staffs are very coordinating and helpful professionally. I had great experience talking to them. I would love to work with them.

25 May 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Hemanti,

Thank you for the lovely reviews - it's so great that hear that our consultants were able to help you. Do reach out to us if you require support again in the future!

Best,
Little Ones

Rated 5 out of 5 stars

Thank you very much

Thank you very much, Dounia was great and we have hired a wonderful housekeeper/nanny. Would recommend.

22 May 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Gracie,

Thank you for taking the time to leave us a positive review - we're pleased to know that Dounia has been of assistance to you and we'll be sure to pass your kind words to her.

Best,
Little Ones

Rated 5 out of 5 stars

Little Ones is a great nanny agency for…

Little Ones is a great agency for nannies in London. They are professional and thorough in their approach to matching families with nannies. Lauren is particularly experienced and is friendly easygoing and always goes the extra mile. Would 100% recommend.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Rebecca was absolutely amazing…

Rebecca was absolutely amazing throughout my job search. She was supportive, professional, and really took the time to understand what I was looking for in a nannying role. Thanks to her help, I found a job that’s a perfect fit for me. She kept me updated throughout the whole process and made everything feel so much less stressful. I’m so grateful for all her hard work and would highly recommend her to anyone looking for a reliable and caring recruitment agent!

12 May 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Chan,

Thank you for taking the time to leave us a positive review - we are thrilled to know that Rebecca has been of assistance to you and look forward to supporting you throughout your placement.

Best,
Little Ones

Rated 5 out of 5 stars

Very easy method. Friendly. Updated with all new guidelines.

I've been getting my Paediatric First Aid certificate with Little Ones every 3 years for the last 9 years and every time I've seen improvements in both courses on top of all the updates from the government. They've manage to develop a very easy and clear method which makes the whole process very easy and productive for the participants.
Easy to book online via their website. However, don't try to book it in a rush as I did because I ended up very confused... I contacted the company and they helped me straight away.
Laura is extremely professional and answered all my questions.
Gary was the health professional who run the practical part of the course I attended this year. He's very knowledgeable and explains the list of topics very well. He also has a good sense of humour, which made the session fun. Gary (@nma.training)is friendly and very respectful, and he made everyone feel comfortable and engaged with interest.
Good location at the heart of Fitzrovia.

9 May 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi there,

Thank you so much for the positive review, and for the continued trust over the past 9 years. It's truly great to know that our courses have been beneficial to you. We'll be sure to pass your kind words to both Laura and Gary - they will be delighted to hear your feedback.

Best,
Little Ones

Rated 1 out of 5 stars

Very poor service - don’t waste your time

Very poor service. I’ve now decided to go with a different agency after being ignored by two members of staff for over a week. I had to continuously follow up and chase updates on each interview myself, and when I finally raised my frustration, the explanations were that the account manager was either on holiday, off sick, or having ‘WhatsApp issues’. Overall, a complete waste of time and very disappointing communication throughout.

11 May 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Ms Wetzlmair,

I am sorry to hear that you are not satisfied with your Little Ones service.

We have been providing families with domestic staff for many years and pride ourselves on attention to detail. It is extremely important to Little Ones that your experience is a positive one and the situation you describe is absolutely not what we expect of our consultants or candidates.

I have contacted you privately to discuss this matter further and to see if we can resolve this for you.

Best regards,
James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 5 out of 5 stars

Excellent!

Excellent experience with Little Ones! The team who looked after our search were so efficient, helpful and supportive. Highly recommend!

10 April 2026
Unprompted review

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