So pleased …
Ordered two personalised cards and they are lovely. Prompt delivery. Will use again.
25 June 2026
Unprompted review
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3.8
Great
5 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Highly efficient and professional
Highly efficient and professional. Beautifully designed items. Carefully wrapped and dispatched. Will definitely order from them again.
18 June 2026
Unprompted review
Reply from Little Olive Branch LTD
Thank you so much for your wonderful review! We’re delighted you were happy with the design, packaging and service you received. We really appreciate your support and look forward to welcoming you back again.
Best wishes,
Little Olive Branch
Lovely products and excellent customer…
Lovely products and excellent customer service. Very responsive to my questions. Would use again 😊
17 June 2026
Unprompted review
Reply from Little Olive Branch LTD
Thank you so much for your lovely review! We’re really pleased you were happy with your order and the service you received. We’d be delighted to welcome you back again!
Best wishes,
Little Olive Branch
Fabulous company & products
As a returning customer LittleOliveBranch are my go to store for both personalised & non personalised goods. Customer service are fabulous and responsive, on occasions I have requested not the norm wording & they have gone above and beyond & kept me updated if anything needed changing. Delivery times are very quick. I would 100% recommend.
23 May 2026
Unprompted review
Reply from Little Olive Branch LTD
Thank you so much for your lovely review and for continuing to choose us - it really means a lot!
We’re so pleased you’ve been happy with both your personalised and non-personalised orders, as well as our customer service and delivery times. We’re always happy to help with special wording requests wherever we can, and we truly appreciate your recommendation.
Best wishes,
Little Olive Branch
Do not trust this company
Do not trust this company. You cannot make contact with them. Even when phoning the telephone number you get a different company, a lady who told me she has had many phone calls from people trying to get hold of them.. I’m trying to cancel my order within minutes of placing it (literally the time it took to find an email address) yet after sending many panicked emails using the email address, form on the website and reply to the SMS acknowledgment I get no reply. The website even suggestS a reply within a couple of hours. The reply I eventually got was 2 and a half days later saying I couldn’t cancel. They apologised for not replying to my email but not for NOT allowing me to cancel my order. More annoyingly she didn’t even offer to amend the order, which is incorrect as the system is floored. This was a personalised item and my daughters graduation is now ruined - I understand they say with these items you cannot be cancel (yet they still state a 14 day cooling off period- but in her reply this doesn’t matter for those items, not clear on website) but even so they cannot be made the moment I literally order ( which is when I cancelled). The failure of the business to reply when they said they would or to be able to get hold of them is there failing. Especially the incorrect phone number which obviously many have tried and failed to get hold of them on. I got an apology for the lack of acknowledgment of 6 emails but no apology for the bad customer service or there lack of attempt to rectify this by allowing an amendment or cancellation due to their failing. It feels money grabbing. I do not have enough money to buy something else so now my daughter won’t get anything for 3 years of study. BUYER BEWARE
9 June 2026
Unprompted review
Reply from Little Olive Branch LTD
Hi Caroline,
We’re sorry that you were unhappy with your experience, and we’d like to clarify what happened for anyone reading this review.
Your order was for a personalised item. Our policy is that personalised orders cannot be cancelled, amended or refunded once they have been placed, regardless of whether a cancellation request is sent immediately afterwards or at a later time. This is because each item is created using the details submitted by the customer and cannot be resold.
We completely accept that our reply to your messages took longer than it should have. Our website had only been live for around two weeks, and we discovered an issue that meant some customer messages were not coming through correctly. That was our responsibility, and we have taken steps to improve our contact system. However, even if we had seen your message straight away, the outcome would have remained the same because the order was personalised and therefore not eligible for cancellation.
We’re also disappointed by the suggestion that customers should not trust our business. We have been selling on Etsy for nine years, completing more than 253,000 orders and receiving over 33,000 reviews, while maintaining a five-star rating and Star Seller status. We are incredibly proud of the trust our customers have placed in us over the years.
We always aim to communicate clearly, treat customers fairly and take responsibility when something has gone wrong. In this case, we fully accept that our response time was not good enough, but we do not believe the suggestion that we are dishonest or “money grabbing” is a fair reflection of our business or what happened with this order.
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