Little Cake Co. Reviews 

728
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 223 reviews, reviewers had a great experience with this company. Customers frequently praise the delicious and fresh taste of the products, highlighting the wide variety of flavors available. Many people also appreciate the excellent packaging, ensuring items arrive well-preserved and in perfect condition. The delivery service is often noted as fast and reliable, making the overall ordering process easy and straightforward. However, some people mentioned that the products were expensive and often smaller than anticipated. A few also found the taste artificial or not as good as expected. Additionally, some customers experienced issues with delivery, including orders not arriving or containing missing items.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing delight over the delicious... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the cakes as delicious, fresh,... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the promptness and... See more

Order

Reviewers mention positive feedback about their ordering experience, often finding the process easy and... See more

Price

Consumers find price to be a significant point of dissatisfaction, with many reviewers describing items as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Website easy to use. Paid extra for nominated day delivery. Unfortunately Royal Mail couldn’t deliver it (surprise!) but it arrived the next day. The cakes were well packaged and my niece was very hap... See more

Rated 4 out of 5 stars

There was guidance as to the little cakes contents online, & they were mainly delicious but it would have helped if they had been individually labelled when sent out. We did a tasting of 9 & got a bit... See more

Company replied

Rated 4 out of 5 stars

Lovely selection of cakes available and delivered on selected date (with an additional payment). My daughter loved them but my only issue was there is no option to include a message / greeting to let... See more

Company replied

Rated 5 out of 5 stars

My first time of ordering & I sent various flavours as a present. The recipient was extremely impressed with how they were wrapped in a silver sleeve with a cool bag , how beautiful they looked & with... See more


Company details

  1. Cake Shop

Written by the company

Show stopping miniature cakes perfect for your special occasion, delivered UK-wide on your nominated day.


Contact info

4.2

Great

TrustScore 4 out of 5

728 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(728)

218 reviews in the last 12 months

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Rated 1 out of 5 stars

If I could give less stars

If I could give less stars, I would..
We ordered 36 cupcakes for delivery 10 days from the date the order was placed. We specifically requested Saturday delivery as it was an important birthday.
It got to 4pm Saturday with no communication from Little Cake co. and no sign of the cakes so emailed them. They responded 2 days later offering delivery that week... it was too late!! We had to go out and get a shop bought cake.
The cakes ended up being delivered on the Wednesday of the next week.. so disappointing!
We were offered a £10 voucher in compensation.
1. The shop bought cake i had to get cost more than £10 so doesnt even cover that expense.
2. Why would I go back to a company that let me down so massively?

Such poor service and disappointing efforts in resolving. Will not be going back.

3 June 2026
Unprompted review
Little Cake Co. logo

Reply from Little Cake Co.

We're very sorry to hear about your experience and for the inconvenience caused. We'd really like to look into this further, so if you're able to provide the additional information we've requested via Trustpilot, our team can investigate what happened with your order. Alternatively, please email us hello@littlecake.co.uk

We'd also like to mention that for weekend events, we always recommend selecting delivery for the Friday beforehand to ensure everything arrives as expected for your special occasion.
Please note that our bakery is closed at weekends and operates Monday to Friday.

We're genuinely sorry that we let you down on this occasion and would welcome the chance to review this. We look forward to hearing from you.

Rated 1 out of 5 stars

First and last time customer

First and last time customer. Bought as a surprise on a family member's special birthday. Mix up with delivery from the company meant she got the wrong card,so didn't think the gift was for her. Although company were made aware,they didn't let me know as the customer. Very poor customer service. Extremely disappointed and would not recommend (not due to mistake - as mistakes happen, but due to the very poor customer service and lack of understanding of the effect of the error).

15 May 2026
Unprompted review
Little Cake Co. logo

Reply from Little Cake Co.

We're very sorry to read this and would like to sincerely apologise for the disappointment caused. While mistakes can happen, we appreciate that it's how they're handled that really matters, and we're sorry that you felt let down by the service you received. Please be assured that we will be looking into this internally to understand what went wrong and where we could have done better.
Thank you for taking the time to share your feedback, and once again, we're very sorry for the disappointment caused.

Rated 5 out of 5 stars

Amazing!

Wow! I am so impressed with this company. I messed up with the delivery address yesterday. Mandy was in contact within minutes of receiving my email. Calm, helpful and rectified my error promptly.
My daughter has just had a baby and it was a treat for her and her family.
They received them this afternoon and are delighted with them.
Thank you Little Cake Company. I would recommend you to anyone.

4 June 2026
Unprompted review
Rated 1 out of 5 stars

Mini cake rip off

When it arrived after spending £35 it looked like I had picked up from a local garage shop very disappointed with appearance also the dilly dinosaur cake had no dinosaur on it as in the picture very upset & felt was a con won't b using again could of bought 2 big cakes from Waitrose for the price.

2 May 2026
Unprompted review
Little Cake Co. logo

Reply from Little Cake Co.

Thank you for taking the time to share your feedback. We're very sorry to hear of your disappointment. We'd encourage you to get in touch with our customer service team or kindly fill in the extra information request via Trustpilot so we can look into this further and help resolve any concerns. Our email address is: hello@littlecake.co.uk

For transparency, images of our packaging and products are available on our website before ordering, and our team is always happy to answer any questions prior to purchase.

We appreciate your feedback and would welcome the opportunity to discuss this with you.

Rated 4 out of 5 stars

Cute cakes

Cute cakes - wonderful selection and choice. Delivery was perfect.

These were delightful for the occasion.

My only constructive comment is that they were very sweet. Purely subjective as to taste because as a family we are minimal on sugar.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

very very small cakes and extremely…

very very small cakes and extremely overpriced. and cakes very dry . complete waste of money

22 April 2026
Unprompted review
Little Cake Co. logo

Reply from Little Cake Co.

Thank you for your feedback. For clarity, each of our Little Cakes is approximately 5cm tall with a 4cm diameter. We typically recommend allowing 2–3 cakes per person. We always aim to be transparent about sizing, and this information is available on our website. We’re also more than happy to answer any questions before an order is placed to ensure expectations are met.

We're sorry to hear about your experience and we’d love the chance to look into this for you and see how we can help. Please feel free to get in touch with us directly so we can understand a bit more and assist you. hello@littlecake.co.uk

Rated 5 out of 5 stars

The Little Cakes

The Little Cakes were part of a champagne celebration where old friends were reunited after thirty years. It was a very special occasion. I placed an order a few days ahead, the cakes were fresh, moist and very tasty. I would have no hesitation in placing orders in the future.

21 April 2026
Unprompted review
Rated 4 out of 5 stars

Perfect Cakes

Perfect cakes! My friend loved them :) However Royal Mail thoroughly let you down. They claimed they were unable to deliver even though my friend was in, they didn’t leave a card and didn’t follow the delivery instructions printed on the label to deliver to a neighbour if out (she was in!). Fortunately she got them two days later, Royal Mail left them by her door the second time when she was out! Long story short, great cakes! Royal Mail rubbish! Could you consider a choice of courier? Everyone knows who is good in their own area and Royal Mail isn’t good in mine x

24 April 2026
Unprompted review
Rated 2 out of 5 stars

Cakes were tiny

Cakes were tiny, one bite per cake… definitely not worth the money.

31 March 2026
Unprompted review
Little Cake Co. logo

Reply from Little Cake Co.

Thank you for sharing your feedback. Each of our Little Cakes is approximately 5cm tall with a 4cm diameter. We recommend 2–3 Little Cakes per person to ensure a satisfying portion. Our team takes great care to use only high-quality ingredients and craft each cake with attention to detail, which we believe makes them truly special. We are always happy to help and if there is anything else you would like to discuss, please don't hesitate to get in touch. Thank you.

Rated 3 out of 5 stars

Cakes tiny definitely not worth the…

Cakes tiny definitely not worth the money

20 March 2026
Unprompted review
Little Cake Co. logo

Reply from Little Cake Co.

Thank you for your feedback. We’re sorry to hear you feel this way. Our Little Cakes are approximately 5cm tall and 4cm in diameter, and we usually recommend 2–3 per person. Each cake is made with high-quality ingredients and attention to detail, which we aim to reflect in both taste and presentation. We would be happy to discuss this further if you would like to get in touch, please email us at hello@littlecake.co.uk

Rated 5 out of 5 stars

A lovely gift!

I ordered some cakes as a gift. The feedback from the recipient was very positive. The cakes were packaged carefully with an explanatory card, and apparently they were all delicious!

20 March 2026
Unprompted review
Little Cake Co. logo

Reply from Little Cake Co.

Thank you so much for taking the time to share your kind feedback. We’re delighted to hear that the cakes were well received, and most importantly, thoroughly enjoyed. It means a lot to us to know your gift made such a positive impression. We look forward to baking for your again.

Rated 4 out of 5 stars

Beautiful cakes - delicious too

Beautiful cakes, very pretty presentation. I bought these for my mum for Mother's Day. Easy to order, cakes were delicious. The only area for improvement is the delivery - they were left on the doorstep in the rain and a neighbour rescued them from getting wet.

13 March 2026
Unprompted review
Little Cake Co. logo

Reply from Little Cake Co.

Thank you for sharing your feedback. We’re really glad to hear that your Mum enjoyed her Mother’s Day gift.
We’re sorry about the delivery issue and appreciate you highlighting it. We’ll raise this with our delivery partners to help ensure a smoother experience going forward.
We hope to bake for you again soon. Thank you.

Rated 5 out of 5 stars

Nice idea having small cakes with…

Nice idea having small cakes with varied flavours

13 March 2026
Unprompted review
Little Cake Co. logo

Reply from Little Cake Co.

Thank you for your feedback. We’re pleased to hear that you enjoyed the variety of flavours available. Our Mix & Match boxes are designed to offer something for everyone, making them a great choice for any occasion. We appreciate you taking the time to share your thoughts. Thank you.

Rated 3 out of 5 stars

I am sorry to be disappointed

I am sorry to be disappointed. I sent this as part of a 21st birthday gift and it all went so well. Arrived on time. Very well packaged. But they are not as pictured online. It’s advertised as white chocolate topping with delicate edible flowers and the image online is very pretty. Although I understand the online image is always better than an actual product - what arrived was so far removed I felt really let down. Strong pink topping, tiny icing balls that had merged into the topping and either no flowers or a very sorry looking squished single flower. I am hoping they will taste nice despite the presentation being so poor.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

a surprise for my family

I bought a box of assorted cakes for my daughter and her family to cheer them up. For her, her husband and her two sons.
A great success they loved them.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Anniversary Gift

The cakes were bought as a gift for my parents anniversary.
The website and ordering was straightforward and the cakes arrived promptly.
My parents were so pleased to receive them, saying they were lovely and having various flavours was a real treat

13 March 2026
Unprompted review

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