Littleblockshop 

I was happy with the figures I ordered, but they took a while to arrive and all seemingly came from China, which in itself is fine, but the site says all orders are sent from the UK unless otherwise stated. I've amended this review after a few emails back and forth and have been assured my original concerns would be addressed in future. As I said, the figures themselves are great and I'm willing to try ordering again in future in the hope the delivery experience is better now.

easy order, communication great, quality items

Excellent quality products and excellent delivery service 👌

Awesome customer service. Thanks again

Items as described. Excellent quality. Recommended.

Everything went perfectly. Much appreciated, thank you.

Have placed two orders, one was a multiple order. Neither has arrived. Have emailed them and no response. Will be contacting my bank to seek a refund and the bank can deal with this company. Buyers beware.

Horrendous customer service. Offering products that they don't have in stock and then sending something else.

I ordered, spent almost 50 pounds, nothing came they refused refund, then provided all these tracking numbers…. Randomly, I tried to dispute the fact I didn’t receive not 1 item, told me sorry a couple of figures were lost but if I do another order, they’ll send them for free. Absolute joke, will never order off this company again.

Wish I could give them a zero star rating. I did not get what I ordered. First I was told there were two separate packages. Then one delivered with one of seven figures I ordered, and a charger that I did not order. Then all of a sudden, the packages turned into one package when asked for the second tracking number. Was told to file a claim with the USPS. Customer is slow to respond and no help at all. STAY AWAY FROM THIS COMPANY!!

The figures finally arrived after almost two weeks. When I opened one of the packages I found it had one arm and three hands so emailed the support and nothing has been acknowledged or replied to. To that end the figures a good, delivery time is rubbish and the customer service is even worse

After reading reviews here I can’t lie I was extremely worried after making quite an expensive order. The 14 days was up yesterday and I allowed my anxiety to get the better of me and sent them an email requesting an update and outlining I would be speaking to my bank had I not heard back within two weeks. Then I was very pleasantly surprised that my order was delivered today in its entirety and very satisfactory the little guys are too! Thank you ever so much for your patience with my hasty email not that they replied but it was only yesterday evening I sent it. I have indeed sent another email apologising today!

Review by my son after getting 4 minifigures "Amazing, I love them! Took 14days but it was worth the wait so 5stars

The customer service is an absolute joke. Not only will they take days to reply for until a return is too late, but they’ll offer no solution and keep talking about their “substitution policy”. When an order is placed for an item the customer should receive that specific item, not something they didn’t ask for unless agreed upon by both parties. They state they do this for quick deliveries, however it still takes 2 weeks for an order to arrive so I don’t see the rush. Their so called substitution policy is stated to be very clear when ordering and checking out, however it is only seen when scrolling down to the end of the page and clicking returns and more. Furthermore I had received a substitution for an item that states is in stock and still in stock as of today. So not only are their policies absolute rubbish, they cannot keep stock count properly. After emailing numerous times waiting for a response of at least a return or a refund, neither were given. Ultimately I’ve had to go through my bank to deal with this.

Terrible customer service. Item never arrived. After "looking into it", they advised me that the item had been delivered. It hadn't. Their next email told me I should contact the courier to raise a claims form! Me contact them? Sure as the seller, who chooses the courier, that's their job?

Anyway, don't think I'll be getting my money back, good job I didn't spend a lot.

I would definitely not recommend using them.

Excellent service from them would buy from again
Excellent mini figures well made
Excellent postage and came when expect
Thanks

Great quality figures really pleased 😁

The fact that you haven't forgotten about my order.