Little Lona Reviews 

68
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

I'm a supplier of Little Lona and there were no problems till November 2023. Since then, they stoped paying and they still have some unpaid invoices from last year! I don't take risks and I do not to... See more

Rated 1 out of 5 stars

Ordered 2 weeks ago and item has not shipped. I've tried emailing and calling, and nobody is responding. Reading reviews here I'm realising that there is something wrong with this business. If anybody... See more

Rated 5 out of 5 stars

I had a great experience with this company. I purchased a OYOY wool rug. Not only they offer the best price, but they also offer free shipping. The item arrived promptly with no issue. I noticed the i... See more

Company replied

Rated 1 out of 5 stars

Placed an order three weeks ago and have received no shipping info. No response to email, call, Instagram message, or comments on Instagram posts. Appears to be a scam at this point, so I’m just hopin... See more

Company details

  1. Children's Furniture Store

Written by the company

Little Lona is an online kids and baby boutique specializing in modern and stylish toys, decor, and essentials for the bedroom, playroom, and nursery.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

68 reviews

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No recent history of asking for reviews

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2.4

All reviews

(68)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Love my purchase

The price for the artwork was great! It was custom framed so it shipped directly from the 3rd party. Little Lona responded to my email query within a day. I'm very happy with my product and will definitely purchase from this site again!

5 December 2022
Unprompted review
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Reply from Little Lona

Thank you so much for leaving us such a kind review. We appreciate your business!

Rated 5 out of 5 stars

Great shop!

Lightning fast delivery. Great product at a great price. Thank you!

28 November 2022
Unprompted review
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Reply from Little Lona

Thanks so much for taking time out of your day to leave us such a kind review. We really appreciate your business!

Rated 5 out of 5 stars

Loved my gift from little lona

Loved my gift from little lona. Delivery was speedy and quality products.

10 October 2022
Unprompted review
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Reply from Little Lona

Thanks so much for taking time out of your busy day to leave us such a kind review.

Rated 5 out of 5 stars

Exactly as Expected

Placed order Nov. 26. Arrived Dec. 1. Everything was wrapped carefully and beautifully. The products were exactly as described on the site. I was looking for specific Maileg sets from various sites and was able to take advantage of their Black Friday discount to get exactly what we were looking for at a lower price (which is impossible to find for Maileg).

1 December 2022
Unprompted review
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Reply from Little Lona

Thanks so much for taking time out of your busy day to leave us such a kind review. We appreciate your business.

Rated 1 out of 5 stars

I placed an order for a $4,000…

I placed an order for a $4,000 playground back in May. I received part of it with over 20 missing parts. I contacted the company numerous times (over 20 phone calls and emails) before I started to threaten them with contacting the BBB. Finally, Anyny replied and said it would be handled and I would receive the missing pieces by the end of the week (back in July). Then I was told I'd receive it in August, then the end of August, and now "sometime in September". This is only after constant persistence on my end to contact the company and only receive responses every few weeks. I'm shocked by the terrible customer service and the lies and will be reporting them to the BBB as I've asked for a refund for my order (and offered to send back the parts I did receive) and still have not heard back from them. Please, do not purchase from them. I'm all for supporting small businesses, but not business who scam people out of their money and ghost them.

8 September 2022
Unprompted review
Little Lona logo

Reply from Little Lona

Hi,
Thanks so much for taking time out of your busy day to leave us a review. Unfortunately this item ships directly from our manufacturer and they are facing significant inventory delays. I am so sorry that Anyny has not been in contact with you to provide updates when we have them from the manufacturer. We will make sure that this is resolved.

Rated 5 out of 5 stars

Awesome folks they went above and beyond!

Awesome folks to work with. needed a few items for a family trip. We ordered from Albeebaby but it got cancelled for unknown reasons. We contacted little lona to see if they can overnight the items since they were one of few retailers that actually had the item in stock.
They confirmed and overnighted us the item. They even guaranteed that we will get it in time. Awesome folks and super appreciative that they were able to go above and beyond for our needs!

6 September 2022
Unprompted review
Rated 1 out of 5 stars

Order never shipped!

Placed an order on 8/9/2022 and up to this day my order hasn’t shipped. It has been 3 weeks. Sent an email to customer service but never got a response. Tried to reach them via instagram, also no response: Called customer service last week and said the order will ship soon. It has been an week since my last call and no shipment confirmation or any email stating that order will process.

31 August 2022
Unprompted review
Rated 1 out of 5 stars

No Response

I have been waiting for my order to ship for almost two weeks. I have been charged and nothing has shipped yet. I started to get nervous after seeing all these reviews so I tried to contact them through email, instant messenger, and phone. Have not heard back from anyone. I understand things take time to get shipped especially bulky items but the fact that no one has responded to me is very frustrating. Very unhappy with the customer service.

15 August 2022
Unprompted review
Rated 5 out of 5 stars

Super cute & convenient

Super cute & convenient! Could not find a cute baby bag anywhere & the ones I did find were sold out. I seen tote savvy and seen how versatile it was & decided to turn a tote into a diaper bag ! I got the deluxe for more space & am super excited! Oh & it came a day earlier than expected! Also through little lona I was able to use a discount code and got free shipping!!

11 August 2022
Unprompted review
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Reply from Little Lona

Thanks so much for taking time out of your busy day to leave us such a kind review.

Rated 1 out of 5 stars

Very annoying experience so far

Very annoying experience so far. I only ordered two rolls of wallpaper las Thursday and still trying to find out when it is going the shipped. NO Response to Phone calls or emails. I am starting to think they can be scam. Order number #6666.

Update on Aug 2022: No one has contacted me at all. No emails no updates .Avoid these scammers!!

9 August 2022
Unprompted review
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Reply from Little Lona

Hi Ashley - thanks so much for taking time out of your busy day to leave us a review. We are short staffed right now on our customer service team but I have reached out to ensure that you get communication during business hours. Confirming that we do have your order and it actually ships directly from the manufacturers warehouse in Europe so it can take a little bit longer than our domestic orders. Thanks!

Rated 1 out of 5 stars

Like many others I placed an order

Like many others I placed an order. Item never ships. No response via email, telephone, they erase negative comments on Instagram even if you only ask about shipping status. I reached out over Dm someone finally responded only to say they would find out an get back to me. No one has. It's a scam!!!

9 August 2022
Unprompted review
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Reply from Little Lona

Hi Sam - I am so sorry to here that your order has not shipped. Some of our larger bulky items do take additional time to ship. Can you please share your order number and I will make sure that the customer service team calls you with an update?

Rated 5 out of 5 stars

My Favorite New Store

I just made my second purchase from Little Lona and I could not be more pleased! The product offerings are amazing brands of the highest quality, yet it feels as if you are buying from a friend’s storefront in your hometown. I purchased a Banwood balance bike during a time they were few and far between. Customer service with Little Lona was amazing with consistent updates, and delivery ahead of schedule. My latest purchase was a Stokke high chair which is awesome, and again arrived ahead of schedule!
This is my “go-to” store!

4 August 2022
Unprompted review
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Reply from Little Lona

Thanks so much for taking time out of your busy day to leave us such a kind review. We appreciate your business.

Rated 1 out of 5 stars

They NEVER answer the PHONE or EMAIL!

I purchased 2 outdoor sets on Monday 8/1 equaling $1,599 I have tried contacting them ever since Monday to confirm the order and see when the items will ship since it says 2-5 days. I got very nervous when I started reading the online reviews about customers not receiving their items ! So I called them to verify that it was in deed a trust worthy store. I have called on Monday on Tuesday and today no answer on any of the days and different time I’ve called. I’ve written two emails no response except for an automated email saying they will respond in 24-48 hours. I reached out via Instagram and the person who wrote back said they are a 3rd party affiliated with them and they would let them know I contacted them. Still have not heard back. If I don’t hear back by Friday I will be contacting my bank. This is crazy never experienced this before !

4 August 2022
Unprompted review
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Reply from Little Lona

Hi Carolina - Confirming that we have received your order. Larger items do take longer to ship but we are working to get this shipped out ASAP. I will ensure that our customer service team reaches out with an exact ETA. We appreciate your business. Thanks!

Rated 1 out of 5 stars

Horrible costumer service and shipping

I ordered a bike for my daughter on 7/2, there has been no update to the shipping and it is still unfulfilled as of 7/12. Website says ships in 2-3 days. Really wondering if this is a scam site. I tried contacting customer service with no answer.

13 July 2022
Unprompted review
Little Lona logo

Reply from Little Lona

Hi Julia - I am so sorry that you did not have a great experience with us. We are sorry for the inconvenience and we hope that you give us another chance. Thanks!

Rated 5 out of 5 stars

Quick Shipping

I bought a specific item for a baby shower gift from Little Lona. It both shipped and arrived quickly. I appreciate the excellent customer service and the emails to let me know it shipped.

10 July 2022
Unprompted review
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Reply from Little Lona

Hi Heidi - thanks so much for taking time out of your busy day to leave such a kind review. We appreciate it!

Rated 5 out of 5 stars

I purchase the guitar wall hook and…

I purchase the guitar wall hook and love it. Simple wood look, gets the guitar off the floor and adds a nice look to my walls. Will purchase again from this shop

10 July 2022
Unprompted review
Little Lona logo

Reply from Little Lona

Thanks so much for taking time out of your busy day to leave us such a kind review. We appreciate it and glad that you love your item.

Rated 5 out of 5 stars

I found this online store while looking…

I found this online store while looking for items to decorate my daughter’s playroom. I was impressed by the selection of items they carry and the competitive prices they offer. Customer service was quick to respond to my inquiries and the overall shopping experience was very positive. I’ll be shopping with them again as I saved a lot of items on my wishlist.

10 July 2022
Unprompted review
Little Lona logo

Reply from Little Lona

Thanks so much for taking time out of your busy day to leave us such a kind review. We are so grateful that we have such amazing customers as part of our Little Lona Family.

Rated 5 out of 5 stars

Great product

10 July 2022
Unprompted review
Little Lona logo

Reply from Little Lona

Thanks so much for leaving us a review - we are thrilled to hear that you love your item!

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