LITH-TECH MOBILITY Reviews 1,163

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and helpful staff who take the time to understand individual needs and provide tailored recommendations. The service is frequently described as excellent, with many appreciating the thorough explanations, test drives, and personalized attention given to ensure the right product is chosen. People are highly satisfied with the quality of the products, noting their sturdiness, reliability, and how they significantly improve independence and quality of life. The delivery service is also highlighted for its speed and efficiency, with many receiving their orders promptly and finding the chairs ready to use. However, some customers experienced issues with sales staff losing interest when they discovered the product was bought second-hand, suggesting a lack of product knowledge in such cases. A few other people also felt that the company responded unprofessionally when a product fault was reported, and that their chair was taken away instead of being repaired.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high quality and durability of the... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being knowledgeable, helpful, and... See more

Service

Reviewers consistently express high satisfaction with the service provided. Customers highlight the... See more

User experience

People report positive experiences with user experience. Many customers express delight with the ease of use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A fantastic firm that really knew what they were talking about. Will was very helpful and knowledgeable about the different chairs and support cushions available. We had a demonstration and a ride ar... See more

Company replied

Rated 5 out of 5 stars

My wife’s XL developed a slight problem with one battery failing to lock into place on carrier. Power chair still operated but reduced power. Nearly four years old and first issue ever. Telephone cal... See more

Company replied

Rated 5 out of 5 stars

Your service was excellent and helpful. Unfortunately, I am quite poorly at the moment and have only today been able to bet out of my apartment to post the documents you need. I have been able to u... See more

Company replied

Rated 5 out of 5 stars

Excellent Fabulous experience from start ti finish. This is the second chair I've purchased. I recieved a full explanation of options to choose from based on my needs from friendly knowledgeable... See more

Company replied


Company details

  1. Wheelchair Store
  2. Disability Equipment Supplier
  3. Mobility Equipment Supplier

Written by the company

LITH-TECH Mobility are the UK's leading online Electric Folding Wheelchair brand and specialist. Our wheelchair superstore is based in Farnham, Surrey where we have over 450 chairs in stock ready for instant dispatch (meaning no wait time like normal mobility shops). Also as the UK's only Folding Powerchair Specialist we pride ourselves with ethical sales practices - meaning that every customer that contacts us will only ever receive what they really need and we are not just selling you something because its all we stock. Currently we have 14 different models to choose from, each with a different use-case and user in mind but we also stock lots of accessories and add ons to make whatever chair and setup you go for totally specific to you and your disability. We have staff ready and trained to take your enquiry either by phone or email and can fully qualify you over the phone without needing to see you. We also offer daily demos twice a day (by appointment only) for those that can make the trip to get a professional fitting. A lot of our chairs are best in class - We offer the worlds most compact folding electric wheelchair, the best folding electric wheelchair for the larger individual, and also our best selling Flagship chair - The SMART CHAIR X and X XL which are the most capable folding electric wheelchair on the UK market currently.

LITH-TECH COMPACT +

Written by the company

10% Off our LITH-TECH Compact +
https://lith-tech.com/shop/lith-tech-compact-plus-lightweight-motorised-wheelchair-electric-folding-powerchair/

The UK's only Folding Electric Wheelchair Specialist

We will recommend you the perfect Folding Powerchair chair and and set up that will give you back your freedom.

We will recommend you the perfect Folding Powerchair chair and and set up that will give you back your freedom.
At LITH-TECH Mobility only 1 in every 10 Folding Powerchairs that go out to our customers is actually standard. We have the largest range of Electric Folding Wheelchairs of any one in the UK, with each chair catering to a different user and use-case. When choosing the right wheelchair for an individual these are the factors that need to be considered; Their needs and disabilities. Their lifestyle and living situation. Their height and weight. Their intended use for the wheelchair and the different places they like to go. Unless you have the answers to all of these questions you can't possibly begin to make a wheelchair recommendation. (This is why you should never buy a wheelchair online without speaking to someone first!) Once LITH-TECH has helped to choose a chair for a customer their will then need be various upgrades, minor changes or modifications that we will need to do to make sure the chair is set up perfectly for them. It is our understanding of our customers needs and disabilities and attention to detail in making sure every customer gets exactly what they need plus our ethical sales practices that makes us the UK's leading Lightweight Wheelchair Specialist. Give us a call so one of our specialists can help you get the right chair for you, and avoid you making any expensive mistakes. 01252 214052 www.lith-tech.com

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Want too give a big thank you to all…

Want too give a big thank you to all the staff at lithtech for going over and above to help my parents to get the right chair for there needs . From first call to demonstration and final purchase .
Quality chairs from a quality company many thanks Keith .

16 August 2025
Unprompted review
LITH-TECH MOBILITY logo

Reply from LITH-TECH MOBILITY

Hi Keith,

Thanks for your kind words, and for taking the time to leave us a review. Wishing your parents all the very best with their Smart Chair Pro!

LITH-TECH Mobility :-)

Rated 5 out of 5 stars

Flawless service.

Bought an electric wheelchair last year. Unfortunately the wheel got damaged. I searched on Lith Tech website, seen what they had. Had a few questions so emailed them got a prompt reply. I ordered online and the next day I received the wheels. Well done Lith Tech. Dust class service.

13 August 2025
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Reply from LITH-TECH MOBILITY

Hi Angela,

Thank you for taking the time to leave a review. At Lith-Tech we always aim to deal with customer enquiries as quickly as possible, so glad the replacement wheels arrived promptly.

You know where we are if you need anything else.

All the best,

LITH-TECH Mobility :-)

Rated 5 out of 5 stars

They were very helpful in the show room…

They were very helpful in the show room and then again when I tested the wheelchair outside in the street.

6 August 2025
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Reply from LITH-TECH MOBILITY

Hi Sarah,

It's great to hear that your demonstration was very helpful.

Kind Regards,

Rated 5 out of 5 stars

Lith-Tech Powerchairs

Recently purchased a powerchair from Lith-Tech. Received great advice from the team before the purchase. Delivery was very swift and fully met my needs. Website with numerous videos is excellent. Any concerns about buying before being able to test drive due to distance from offices were unfounded and would fully recommend

13 August 2025
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Reply from LITH-TECH MOBILITY

Hi Andrew,

Thank you for your wonderful review! We’re delighted to hear that the advice from our team helped you make the right choice and that the swift delivery met your needs. It’s great to know the videos on our website were useful and reassuring, especially when buying from a distance. We really appreciate your recommendation and are glad you’re happy with your new powerchair.

All the best,
LITH-TECH :-)

Rated 5 out of 5 stars

Really quick service

All the details are on the website making it easy to select the right product.

11 August 2025
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Reply from LITH-TECH MOBILITY

Hi Paul,

Thank you for your feedback! We’re glad to hear you found the website clear and easy to navigate, making it simple to choose the right product. Your experience is exactly what we aim for.

All the best,
LITH-TECH :-)

Rated 5 out of 5 stars

Outstanding service

Toby really understands what you need and spends a quality time with you making sure you understand how it all works.

11 August 2025
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Reply from LITH-TECH MOBILITY

Hi Debbie,

Thank you for your kind feedback! We're so pleased to hear that Toby was able to take the time to guide you through everything and ensure you felt confident and informed. Providing the right advice and support is always our priority, and we’re glad you had a positive experience.

All the best,
LITH-TECH :-)

Rated 5 out of 5 stars

Very happy with the service provided

Very happy with the service provided, they even called to check what I had ordered was completely suitable for our needs which was appreciated. Recommended!

1 August 2025
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Reply from LITH-TECH MOBILITY

Hi Ray,

Thank you for your review — we’re so pleased we could make sure everything was right for your needs and really appreciate your recommendation!

All the best,

LITH-TECH :-)

Rated 5 out of 5 stars

I had watched a lot of Toby's videos

I had watched a lot of Toby's videos, which go into excellent depth. I narrowed it down to a choice of two. I spoke to Toby on the phone and we agreed which chair we thought would be probably be best. He arranged to meet us at the Poole showroom within a couple of days. Toby was fab, professional and thorough, We came home with a SC pro. This has made hospital visits and general life so much easier. Thank you Toby and who ever it was I spoke to originally.

6 August 2025
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Reply from LITH-TECH MOBILITY

Hi Lori,

Great to hear that you and John are already reaping the benefits of the Smart Chair Pro! Thank you for taking the time to leave us a review, and if you ever need anything else, we're only a phone call or email away.

All the best,

Lith-Tech :-)

Rated 5 out of 5 stars

Toby was a real pleasure to meet.

Toby was a real pleasure to meet.
Was very professional, he wanted me to get the right one.
Let me try several wheel chairs
Would recommend him to everyone

6 August 2025
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Reply from LITH-TECH MOBILITY

Hi Brenda,

Thank you for the kind words. We're really pleased you took value from the in-person consultation and demonstration and wish you all the very best with your Smart Chair!

If you need anything further, we're only ever a phone call or email away.

Lith-Tech :-)

Rated 5 out of 5 stars

Great Company

From the initial phone call through to the home visit by Toby I cannot fault Lith-Tech Mobility for their professionalism,
understanding and caring way, nothing was to much for them.
The products are excellent and reasonably priced, I would recommend them without hesitation, I’m looking for to using my new power chair.
Once again a big thank you to Toby and the team.
Stephen Leach

13 August 2025
Unprompted review
LITH-TECH MOBILITY logo

Reply from LITH-TECH MOBILITY

Hi Steve,

Thanks for taking the time to leave us a review - and for the kind words regarding your end-to-end Lith-Tech experience!

At Lith-Tech we make it our mission to ensure our customers get the right chair for their specific needs, and we're sure you've made the right choice in the SC1-XL!

All the best,

Lith-Tech :-)

Rated 5 out of 5 stars

Happy Customer

I've been a Lith-Tech customer since May 2023. I always received exemplary service from them. My wheelchair bag arrived the day after purchase, as advised in my email. I will continue to use Lith-Tech Mobility

6 August 2025
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Reply from LITH-TECH MOBILITY

Hi Sharon,

Thank you for the positive review regarding your after care experience! At Lith-Tech we pride ourselves on delivering excellent customer service for all of our customer base.

If you need anything else, we're only ever a phone call or email away.

All the best,

Lith-Tech :-)

Rated 5 out of 5 stars

Thank you for all your help and advice.

Thank you for all your help and advice.
I absolutely love my wheelchair , it's give me so much independence back.

30 July 2025
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Reply from LITH-TECH MOBILITY

Hi Malcolm,

Thank you for your lovely feedback. We’re so pleased to hear how much you’re enjoying your wheelchair and the independence it’s given you.

All the best,

LITH-TECH :-)

Rated 5 out of 5 stars

Excellent customer service

I bought my power chair almost three years ago. I really love it! We are away on holiday this week and on Friday afternoon my chair developed a fault. I emailed Toby at Lithtech to ask for some advice expecting to hear on Monday but he actually rang me at 4.50 before he left for the weekend. We discussed options and agreed a plan.
During the weekend he emailed me with further options. This really impressed me as I felt I wasn’t just someone who could wait until normal office hours.
He was incredibly helpful and my husband and I arranged to take my power chair to him so he could sort the issue out.
We arrived just before he opened and he immediately made me feel confident I would be back on the road quickly. Those who use a power chair will appreciate how trapped I felt in the time without it so this was indeed good news.
He and his staff worked quickly to address the issue and even gave the chair a quick service.
I want to place on record my total appreciation of the lengths Toby went to in order to assist me and I really feel his customer service is second to none. When making such a large purchase in the first place he was knowledgeable about his product and the difficulties people like me with mobility limitations have.
Lithtech is not local to me (4 hrs away) but I would not hesitate to go back when I need a new chair as I already know I will be getting an excellent product and be dealt with extremely well by people who actually care.

12 August 2025
Unprompted review
LITH-TECH MOBILITY logo

Reply from LITH-TECH MOBILITY

Hi Janice,

Thank you so much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear how much you continue to enjoy your chair after nearly three years, and we’re especially pleased that the team could support you quickly while you were away.

We completely understand how important your chair is to your independence, and it means a lot to know we were able to get you moving again without delay. Your kind words about our team’s service are truly appreciated — it’s exactly the level of care we aim to provide for all our customers.

We’re very grateful you were willing to travel such a long distance to see us, and it’s wonderful to know you would choose us again in the future. Thank you for your trust and support — we’ll always be here whenever you need us.

All the Best,

Toby

Rated 5 out of 5 stars

Excellent mobility professionals.

Watching the YouTube videos prepared us prior to visiting Lith-tech Mobility at their local outlet. We were shown three smart chairs preselected for us and the most likely to fit our own requirement. We soon made our choice, the expert advice and instruction was outstanding and we are very pleased with our purchase and we would fully recommend the product and the service for all your mobility chair needs.

6 August 2025
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Reply from LITH-TECH MOBILITY

Hi Mike,

Thank you for the kind words - and for taking the time to leave a review. We're really pleased you took value from the in-person consultation and demonstration, and wish you every success with your Smart Chair 1 XL!

All the best,

Lith-Tech :-)

Rated 5 out of 5 stars

The importance of good aftercare

Once again I can praise Lith -Tech Mobility for their helpful and prompt service. I feel it is important to receive good aftercare when purchasing such a specialised and costly item as a power chair.

5 August 2025
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Reply from LITH-TECH MOBILITY

Hi Jilly,

Thank you for taking the time to leave us a review. At Lith-Tech we take great pride in our after care service, and fully appreciate the importance of resolving all matters quickly and efficiently.

If you need anything else, we're only ever a phone call or email away.

All the best,

Lith-Tech :-)

Rated 5 out of 5 stars

A great company to deal with.

Toby, Will, & Paul, were a fantastic help with all of their advice and professional knowledge of the Lith-Tech range of chairs, and which one would be most suitable for myself, being a first time buyer/user.
Although I decided on an excellent second-hand SC-x XL, from a friend, which I am pleased with, so far, I was not 'pressured' to purchase a suitable chair from Lith-Tech directly, which gave me a good feeling about how this genuine firm operates. Toby is a veritable 'font of knowledge' with all of his many videos on YouTube, which give potential purchasers, and users virtually all they need to know about the many powered, fold up wheelchairs that Lith-Tech offer, as well as what to avoid when looking for a suitable chair of any kind. Also a big 'thank you' for the various accessories that I ordered from the company online, they arrived less than 24 hours after ordering!! Top marks to all at Lith-Tech, buy with confidence.

5 August 2025
Unprompted review
LITH-TECH MOBILITY logo

Reply from LITH-TECH MOBILITY

Hi Jon,

Thank you for the great review, its good to hear that the chair you ended up purchasing is up to your expectations with the added accessories we supplied after, hopefully remains smooth and we are always here for any additional support!

All the best,

LITH-TECH

Rated 5 out of 5 stars

Smart Chair - Pro…It is brilliant.

It took me a lot time and very careful consideration before I felt ready to purchase my first power chair. After getting somewhat overwhelmed as I discovered more and more brands online, I finally chanced upon Lith-Tech, and I am so glad that I did. Here’s just a few reasons why I would highly recommend buying a power chair from this company.

1. Toby’s videos. They really do take you through everything. I felt like I knew how to operate a power chair, and more importantly, how to safely navigate the hazards I would likely face while out and about in one before I’d even sat in one of the chairs.
2. The ordering process. I live too far away from a Lith-Tech showroom to realistically visit one, but that wasn’t a problem. The telephone consultation was excellent. I spoke to Will, who was supportive, patient and very knowledgeable about their products. We went through all of my requirements before he suggested which chair he thought would be right for me, including any beneficial modifications for my particular needs.
3. Ordering and delivery. Absolutely first class. Everything was straightforward. The chair was delivered on the date I requested and the communication throughout was excellent.
4. The chair itself. I’ve only managed 2 short trips on it so far. Mostly around our garden and up and down the rather bumpy pavements near our house (this is where the aforementioned videos proved invaluable). The chair is incredibly comfortable, easy to operate, and feels very, very sturdy. Even on my first time in it I felt far more confident than I had expected, and I’m sure that is down to the quality of the chair. I just feel safe in it.

I can’t wait to venture further afield in it, and really put it through its paces, and hopefully regain something of what I have lost over recent years. My partner said that after a few times around the garden, I looked up smiling and said, ‘It’s brilliant’…and it is.
Thank you all at Lith-Tech.

18 July 2025
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Reply from LITH-TECH MOBILITY

Hi Andrew,

Thank you for such a genuine and detailed review. It means a lot to hear how much thought and care you put into choosing your first powerchair, and we’re really pleased that your experience with Lith-Tech has lived up to expectations.

It’s great to know that Toby’s videos gave you confidence before even trying the chair, and that Will was able to offer clear, tailored advice to find the right model for your needs. We’re also glad the ordering and delivery process ran smoothly.

Most importantly, we're thrilled to hear that your Smart Chair Pro is already making a difference. Feeling safe, supported, and confident in those first few outings is a big step, and it’s brilliant that the chair is helping you move forward with greater independence.

We’re here if you need anything as you continue to get out and about.

All the best,

LITH-TECH :-)

Rated 5 out of 5 stars

Good customer service they called after…

Good customer service they called after I placed the order to check it was correct and to ensure the vat exemption form was sent as well. Item did what I needed it to do

27 July 2025
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Reply from LITH-TECH MOBILITY

Hi Patrick,

We're glad to hear our team was able to assist with your order and ensure everything was processed correctly. It's great to know the item met your needs

All the best,

LITH-TECH :-)

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