Really good experience with Liquidline from start to finish. The team are easy to deal with, super helpful, and know their stuff. Everything was set up smoothly with no hassle, and the equipment its... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have just had our Barista training by the wonderful "David Lane " he was patient ( he needed to be with 2 Menopausal women with anxiety and brain fog ) he definitely had his work cut out today.... See more
Company replied
Alex our main Engineer is just TOP NOTCH. Always makes us at the dealership a priority. Fixes the problem and leaves us feeling reassured and most happy. Thank you from us over at BMW/MINI Salisbury
Company replied
Many thanks to Charlotte in Liquidline's Customer Service. I needed to place an order for one of our other dealerships due to staff sickness & she couldn't have been more helpful. Quick response, pol... See more
Company replied
Company details
- Coffee Machine Supplier
- Bottled Water Supplier
- Coffee Store
- Coffee Vending Machine
- Coffee Wholesaler
- Vending Machine Supplier
Written by the company
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Written by the company
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contact info
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, United Kingdom
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic
Fantastic - and quick - service as always! Very easy to use website portal for placing orders
18 June 2026
Reply from Liquidline
Good Morning Jacqui, Thank you for your wonderful review! We're delighted to hear that you continue to receive fantastic and speedy service from us. It's great to know that you find our website portal easy to use when placing orders. We truly appreciate your continued support and look forward to serving you again soon.
Great Customer Service
Everyone was very helpful when we had an error on the machine which turned out to be an easy fix. Jeff got back to me within 15 minutes of calling the helpline. Great customer service!
22 June 2026
Unprompted review
Reply from Liquidline
Good Morning Leigh, Thank you for taking the time to leave us such a positive review. We're delighted to hear that the issue with your machine turned out to be a simple fix and that our team was able to assist you quickly.
We'll be sure to pass your kind comments on to Jeff, who will be pleased to know his prompt response made a difference. Providing fast, helpful support is something we take great pride in.
Thank you for your valued feedback and for choosing us. If you ever need any assistance in the future, we're always here to help.
Excellent Customer Service
Liquidline are an absolute pleasure to deal with. Both Customer Service and the Service Engineers are professional, helpful and always offer an excellent service.
Would 100% recommend them to any business looking to install a coffee machine or to use any of the products they supply.
Nicola the Account Development Team Leader is brilliant and Ross the Service Engineer, his knowledge and expertise are exceptional.
18 June 2026
Unprompted review
Reply from Liquidline
Good Afternoon Mel, Thank you so much for your wonderful review and recommendation.
We're delighted to hear that you've consistently received excellent service from both our Customer Service team and Service Engineers. Providing professional, reliable support is something we take great pride in, so it's fantastic to know this has made a positive impact on your experience.
Nicola and Ross will be especially pleased to receive your kind feedback. Nicola's dedication to supporting our customers and Ross's exceptional knowledge and expertise are qualities we greatly value, and we're thrilled that they have helped make your experience with Liquidline such a positive one.
Thank you for choosing Liquidline. We truly appreciate your support and look forward to continuing to work with you in the future.
Liquidline Excellent Customer Service
On two separate occassions, we ran out of gas canisters for our office Zip Tap and the filter needed changing. Both times, Charlotte Underdown was super responsive and helpful - getting both issues resolved easily and quickly. Really helpful and professional service!
19 June 2026
Unprompted review
Reply from Liquidline
Good Morning Natalie, Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Charlotte was able to assist you quickly and efficiently on both occasions. We understand how important it is to keep your Zip Tap operating smoothly, and we're pleased that Charlotte's responsiveness and professionalism helped resolve the gas canister and filter issues with minimal disruption.
We'll be sure to pass on your kind feedback to Charlotte. Thank you for choosing us, and we look forward to continuing to support you and your team.
DELIVERY DELAY
The courier company who was assigned to deliver our order kept saying that our order was due to be delivered then would send another one to say that it had been delayed when it should have been delivered the next day from the order date.
On contacting Customer Service at Liquid Line,
Laura was extremely helpful by contacting the Courier Company over two days to see where our delivery was and when they intended to deliver.
18 June 2026
Unprompted review
Reply from Liquidline
Good morning Liz, Thank you for taking the time to leave us a review.
We sincerely apologise for the delays and confusion caused by the courier's delivery updates. We understand how frustrating it is to receive conflicting notifications when you're expecting an order.
We're pleased to hear that Laura was able to assist you and keep you informed by working directly with the courier company to track your delivery. We will be sure to pass on your kind comments to her, as she will be delighted to know her efforts made a difference.
Thank you for your patience and understanding, and we appreciate your feedback as it helps us continue to improve our service.
Very efficient customer service.
Very efficient customer service.
Dan I is a very efficient and polite engineer and Lorraine Hilton took the case and chased it to make sure the issue was resolved with updates .
18 June 2026
Unprompted review
Reply from Liquidline
Good Afternoon Tripti, Thank you for your kind feedback. We are delighted to hear that you were pleased with the service you received. Dan I's professionalism and efficiency, combined with Lorraine Hilton's dedication to managing and following up on your case, reflect the high standards we strive to provide. We will be sure to pass on your comments to both Dan and Lorraine. Thank you for taking the time to share your experience.
Reply from Liquidline
Good Morning , Thank you for your kind review. We're delighted to hear that you've consistently received great customer service from our team. Your feedback means a lot to us, and we look forward to continuing to provide you with the high level of service you expect. Thank you for your support!
Reply from Liquidline
Good Afternoon Jodie, Thank you for your fantastic review! We're delighted to hear that you find our website easy to use and that you're consistently happy with our fast delivery service and product quality. We really appreciate your support and look forward to serving you again soon.
Reply from Liquidline
Good Mornng , Thank you for your review!
We're thrilled to hear that Taliska was amazing. We take great pride in delivering excellent customer service, and it's wonderful to know that she made such a positive impact on your experience.
We'll be sure to pass on your kind comments to Taliska. Thank you for choosing us.
Pamela Cawood was very efficient in…
Pamela Cawood was very efficient in placing my order, with priority delivery. Also set me up on the online portal for ease next time! She is very friendly & welcoming, thank you
16 June 2026
Unprompted review
Reply from Liquidline
Good Morning Sarah, Thank you for your wonderful review.
We're delighted to hear that you had such a positive experience with Pamela Cawood. Providing efficient service and making the ordering process as smooth as possible for our customers is always our goal, so we're pleased that she was able to arrange priority delivery and help you get set up on the online portal for future orders.
We'll be sure to pass on your kind words to Pamela. Thank you for choosing us, and we look forward to assisting you again soon.
Reply from Liquidline
Good Afternoon Cheryl, Thank you for your review. We're pleased to hear that your order arrived successfully and that the product met your expectations. We appreciate your feedback and thank you for choosing us.
Reply from Liquidline
Good Morning Vincenzo, Thank you for your kind review. We're delighted to hear that you found our team responsive, understanding, and flexible in meeting your business needs. Providing excellent service tailored to each client is something we take great pride in, and your feedback is greatly appreciated. We look forward to continuing to support your business.
With reference to my previous review…
With reference to my previous review regarding the delivery of our order being left in the doorway of the showroom, I am happy to have spoken with Lorraine from Liquidline who assures me this is not the service they expect from the couriers and it will be addressed.
15 June 2026
Unprompted review
Reply from Liquidline
Thank you for taking the time to update your review.
We're pleased that Lorraine was able to discuss the matter with you and provide reassurance. The level of service you experienced from the courier is not the standard we expect, and we appreciate you bringing it to our attention so that it can be addressed.
Thank you for your understanding and for giving us the opportunity to put things right. We value your feedback and look forward to continuing to support you in the future.
Keith was very professional and…
Keith was very professional and explained everything very well. A credit to your team!
12 June 2026
Unprompted review
Reply from Liquidline
Good Afternoon Ian, Thank you for taking the time to leave such positive feedback.
We're delighted to hear that Keith provided a professional service and took the time to explain everything clearly. We will be sure to pass on your kind comments to him, and we're sure he will appreciate the recognition.
Thank you for choosing us, and we look forward to assisting you again in the future.
Hi Great service.
Hi, the items that were ordered were in stock and the delivery was on time if not early.
Thank you.
10 June 2026
Reply from Liquidline
Thank you for your positive feedback.
We're delighted to hear that the items you ordered were in stock and that your delivery arrived on time, or even earlier than expected. Providing a reliable and efficient service is something we strive for, so it's great to know we met your expectations.
We appreciate your support and look forward to serving you again in the future
Reply from Liquidline
Good Afternoon Mathew, Thank you for your positive feedback.
We're delighted to hear that you found our service prompt and that you were pleased with the delivery. We appreciate your support and look forward to serving you again in the future.
fab service
4 June 2026
Reply from Liquidline
Good Morning Kay, Thank you for your review. We're delighted to hear that you received fabulous service. Your kind words mean a lot to our team and motivate us to continue providing the highest level of customer care. We truly appreciate your support and look forward to serving you again in the future.
We had a small issue and it was…
We had a small issue and it was resolved really quickly
Thank you Liquidline
8 June 2026
Unprompted review
Reply from Liquidline
Good Morning Karen, Thank you for your wonderful review. We're delighted to hear that the issue was resolved quickly and that you were happy with the service you received.
We really appreciate your feedback and your support of Liquidline. If there's ever anything else we can help with, please don't hesitate to get in touch.
Reply from Liquidline
Good Afternoon Katie, Thank you for your kind review. We're delighted to hear that you found our service very helpful and straightforward. We appreciate your feedback and are pleased we could assist you. If you need any further help in the future, we're always here to support you.
Reply from Liquidline
Good Afternoon Pat, Thank you for taking the time to leave us a review. We're pleased to hear that your order arrived the next day and that everything was delivered without any issues. We appreciate your support and look forward to serving you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.