Ordered and paid for goods had one parcel delivered today missing two other items no one has told us they were going to be late or delivered separately UPDATE parcel were separated and are now bein... See more
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See what reviewers are saying
We had our new bean to cup coffee machine installed today at Listers BMW King's Lynn (PE30 4NA). Having only been used to the instant machines we were feeling a little apprehensive about the transitio... See more
Company replied
Liquid line - Spoke with Lorraine Hilton today, who guided me through how to use the portal ,, She was very helpful and answered all my question i had and showed me where to look for certain informat... See more
Company replied
Just had a great experience with Tyler. He was very professional, friendly, and knowledgeable. He sorted out our machine quickly, and left us all feeling very happy. Explained everything very clea... See more
Company replied
Company details
- Coffee Machine Supplier
- Bottled Water Supplier
- Coffee Store
- Coffee Vending Machine
- Coffee Wholesaler
- Vending Machine Supplier
Written by the company
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Written by the company
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contact info
Sandyhill Lane 86, Jackson House, IP3 0JA, Ipswich, England, United Kingdom
- 08008499110
4.8
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent service as always
13 May 2026
Reply from Liquidline - Ipswich
Good Afternoon Jacqui, Thank you for your kind words! We're delighted to hear you had another excellent experience with us. We truly appreciate your continued support and look forward to serving you again soon.
Ordered and paid for goods had one…
Ordered and paid for goods had one parcel delivered today missing two other items no one has told us they were going to be late or delivered separately
UPDATE parcel were separated and are now being delivered today. Company has got back to us quickly and are going to change the way things are done but we are new to them and are not use to the company the other company sent altogether will see what happens if we order again I have amended the stars to reflect that a problem happened and has been sorted
Further update just heard from APC they are to blame for the parcels going missing grateful for the call from them awaiting delivery today
15 May 2026
Reply from Liquidline - Ipswich
Good Morning Lynn, Thank you for your feedback, and we’re sorry to hear that part of your order was missing and that you weren’t informed about the separate delivery. We understand how frustrating this must be. Please allow us sometime to completely investigate the issue and one of the customer service team will contact you directly to discuss the findings with you.
A great customer service team
13 April 2026
Reply from Liquidline - Ipswich
Thanks for your kind words! We’re really pleased to hear you had a great experience with our customer service team. We’ll be sure to pass your feedback on—it's always appreciated. If there’s ever anything else we can help with, just let us know!
Always very professional
Always very professional, our order arrived on time as always, driver was kind and considerate, great service as always
Lorraine
24 March 2026
Reply from Liquidline - Ipswich
Good Morning Lorraine, Thank you so much for taking the time to share your feedback. We’re really pleased to hear about your positive experience and that you were happy with our service.
Your support means a lot to us, and we’ll be sure to share your kind comments with the team. If there’s ever anything more we can do for you, please don’t hesitate to get in touch.
We look forward to serving you again in the future.
My Good Experience!
My experience with this order was great!
Thanks Charlotte, and Lorraine, for your prompt response to my order.
25 March 2026
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Bronagh, Thank you so much for your lovely feedback! We're thrilled to hear you had a great experience with your order.
Charlotte and Lorraine will be especially pleased to know their prompt support made a difference. We'll be sure to pass on your kind words to them.
We really appreciate your support and look forward to helping you again in the future!
The company responded very quickly when…
The company responded very quickly when we reported our problem, and it was followed up twice to make sure the problem was fixed.
13 March 2026
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Marlene, Thank you for your kind review. We're pleased to hear that our team responded quickly and followed up to ensure the issue was fully resolved. Providing reliable service and making sure our customers are satisfied is very important to us. We appreciate your feedback.
Liquid line
Liquid line - Spoke with Lorraine Hilton today, who guided me through how to use the portal ,, She was very helpful and answered all my question i had and showed me where to look for certain information.
She was very Knowledgeable and pleasant to talk too.
11 March 2026
Unprompted review
Reply from Liquidline - Ipswich
Good Morning Danielle, Thank you for your kind feedback! We’re delighted to hear that Lorraine Hilton was able to guide you through using the portal and help you find the information you needed. It’s great to know she was knowledgeable, helpful, and pleasant to speak with while answering all of your questions.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your kind comments on to Lorraine.
very helpful
thank you for the quick response and help to sort the issues with the coffee machine
2 March 2026
Reply from Liquidline - Ipswich
Good Afternoon Jodie, Thank you for your kind review. We're really pleased to hear that our team was able to respond quickly and help resolve the issue with your coffee machine. Your feedback means a lot to us, and we're always here if you need any further assistance. Enjoy your coffee!
Customer support was 1st class
The end to end service was excellent.... quick, supportive, good communication, etc
2 March 2026
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon , Thank you so much for your wonderful review! We’re absolutely delighted to hear that you found our end-to-end service excellent.
Providing a quick, supportive experience with clear and consistent communication is exactly what we strive for, so it’s fantastic to know that this came through in your experience.
We really appreciate you taking the time to share your feedback and we look forward to supporting you again in the future!
Pamela assisted with this efficiently…
Pamela assisted with this efficiently and clearly and was very conscientious, lovely person.
6 February 2026
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Helen, Thank you so much for your kind feedback! We’re delighted to hear that Pamela assisted you efficiently and clearly. She takes great pride in being conscientious and supportive, and your lovely comments will absolutely make her day. We truly appreciate you taking the time to share your experience.
The first delivery back on 6th Jan was…
The first delivery back on 6th Jan was left outside our warehouse door - chasing this up as POD advised driver had left at a 'sales counter and signed for by Watson' - on investigation we had no employee named Watson and No Sales Counter as POD clearly showed part of our order delivered and left outside. Head Office contacted Liquidline and they supplied missing parts of the order FOC on next day delivery. APC attempted to deliver but as our store was not open yet they failed delivery, we contacted Laura and she ensured our coffee supplies were redelivered sameday as promised. Liquidline do not deliver their supplies themselves and use a delivery company - they are the ones at fault - contacting liquidline customer services we cannot fault. Thankyou we now have happy, warm, refreshed customers as your coffee and hot chocolate are amazing. Big thanks to Laura putting up with my endless emails
27 January 2026
Unprompted review
Reply from Liquidline - Ipswich
Good Morning Emma, hanks for your feedback. We’re sorry for the issues with the initial delivery on 6th January — this was caused by the third-party courier incorrectly marking the order as delivered and leaving part of it outside.
Once this was identified, Head Office arranged the missing items free of charge. After a further failed attempt due to the store not yet being open, Laura ensured the order was successfully redelivered the same day.
While we rely on external couriers, we’re pleased our customer service resolved this quickly. We’re delighted to hear your customers are now enjoying the coffee and hot chocolate — and a big thank you to Laura for her support throughout
Resolution of lost delivery
There was a lot of frustration between all parties concerned as to the whereabouts of our delivery. I have to say that Lorraine was so helpful. patient and supportive throughout and a positive agreeable resolution was reached. Thank you so much Lorraine
16 January 2026
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Tracy, Thank you for taking the time to share your feedback.
We’re sorry to hear about the frustration surrounding the delivery and understand how stressful that situation can be. However, we’re really pleased to know that Lorraine was able to support you throughout and help bring things to a positive resolution. We’ll be sure to pass on your kind words to her, as they will mean a great deal.
Thank you again for your patience and for highlighting the service you received. We truly appreciate it.
Reply from Liquidline - Ipswich
Good Afternoon Carole, Thank you for your feedback! We’re glad to hear that our team responded quickly and that the instructions provided were clear and helpful. We appreciate you taking the time to share your experience.
Fantastic service
Laura Page really led the way of what customer services are about, resolving a potential big issue for us on an order. We appreciate service like this.
9 December 2025
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Tom, hank you so much for your wonderful review! We're delighted to hear that Laura Page was able to step in and resolve a potentially big issue with your order. Providing supportive, proactive customer service is something we truly value, and it’s great to know her efforts made a positive difference.
We really appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
Thank you again for your trust and kind words!
Great Service!
Speedy response to my problem and they fixed over the phone. Great Job!
28 November 2025
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Sue, Thank you so much for your kind review! We’re really glad to hear that our team was able to resolve your issue quickly over the phone. Your satisfaction means a lot to us. If you ever need anything else, we’re always here to help!
Swift response and an efficient…
Swift response and an efficient return/re-order of goods.
Thank you Charlotte for your help.
6 November 2025
Unprompted review
Reply from Liquidline - Ipswich
Good Morning Katie, Thank you so much for your lovely feedback! We're delighted to hear that Charlotte was able to assist you with your return and re-order quickly and efficiently. We’ll be sure to pass on your kind words to her — she’ll be thrilled!
perfect service as always
perfect service as always - great friend staff and so easy to order
29 October 2025
Reply from Liquidline - Ipswich
Thank you so much for your kind words! We really appreciate your continued support and are thrilled to hear that you find our team friendly and the ordering process easy. We look forward to serving you again soon!
The engineer gave clear simple…
The engineer gave clear simple instructions to resolve the issue. Issue was resolved satisfactorily without an engineer having to visit the premises
30 October 2025
Unprompted review
Reply from Liquidline - Ipswich
Thank you for your feedback! We’re delighted to hear that our engineer’s instructions helped resolve the issue quickly and efficiently without the need for a site visit. We always aim to make things as convenient as possible, and it’s great to know this worked well for you.
I had a couple of online account…
I had a couple of online account queries, as I needed to order some supplies. Laura Page from customer support was on it straight away and was so helpful.
With Laura's help we were able to get sorted really quickly without any delay. A great help.
14 October 2025
Unprompted review
Reply from Liquidline - Ipswich
Great to hear Laura was so helpful and got everything resolved quickly — thanks for sharing your experience!
More than happy.
Just had a great experience with Tyler.
He was very professional, friendly, and knowledgeable. He sorted out our machine quickly, and left us all feeling very happy.
Explained everything very clearly, and helped us to understand our machine to its fullest.
He's a credit to Liquidline.
26 September 2025
Unprompted review
Reply from Liquidline - Ipswich
Thank you for your wonderful feedback! We’re thrilled to hear that Tyler provided such a professional and friendly service, and that he helped you get the most out of your machine. We’ll be sure to pass your kind words on—he’s certainly a credit to the team!
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