LINSY HOME Reviews 

281
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers had a great experience with this company. Consumers love how simple the ordering process is, noting that the modular couches arrive quickly and are remarkably straightforward to put together. Buyers praise the excellent storage capacity and practical console designs that perfectly suit their living spaces. Though some customers experienced delivery delays or missing parts that required extra effort to resolve. Some reviewers were not happy with the overall quality, pointing out issues like loose stitching, cheap fabric feel, or understuffed back cushions. Additionally, a few people mentioned that assembly took longer than expected or that the return fees were frustrating.

What people talk about most

Product

Consumers find product to be positive, highlighting the easy assembly, comfort, and space-saving design.... See more

Quality

Customers had ambiguous experiences with quality, as while many reviewers praised the heavy-duty material,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy the furniture is... See more

Delivery service

Users describe positive interactions with delivery service, noting that orders frequently arrive ahead of... See more

Order

Reviewers mention ambiguous feedback about order, noting that while many consumers enjoy super fast shipping... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything was perfect exept the shipper(fedex) they lost one of my packages. But Linsy re ordered the missing package once Fedex admitted they lost the package. Wish they didn't use Fedex. I woul... See more

Rated 5 out of 5 stars

We love our LINSY home modular sectional! The versatile design is perfect for our living room space! From the standard couch design to the ultimate movie night cozy spot! The storage under each piece... See more

Rated 5 out of 5 stars

I am extremely pleased with my Rubik V charcoal gray linen. Shipping was very fast, received my order in 3 days from purchase. Quality of cushions and covers is very good. Assembly was super easy. Wou... See more

Rated 5 out of 5 stars

My sofa arrive the day after I purchased it online. It came in 11 boxes! It was so easy to assemble. I love my new sofa! The color, navy, is amazing. The storage ottomans are perfect. And oh the conso... See more


Company details

  1. Furniture Store

Written by the company

LINSY HOME wants to create for young people that is undefined, limitless, and can meet their different needs at different stages of life. We hope that our products are not just short-term companions for a stage of life, but become users' "family members" with extraordinary quality and limitless designs that accompany them through their growth. Therefore, our product starts with a modular sofa that is full of imagination. Users can freely change its combination and layout according to their needs. But the imagination doesn't stop there. Linsy Home's modular sofa has more practical features, unexpected fabrics, a brand new comfortable experience, and designs that surpass imagination.


Contact info

4.1

Great

TrustScore 4 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(281)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I placed an order immediately noticed…

I placed an order immediately noticed the address was wrong so I emailed support as it stated on the confirmation email. Nothing was done and I needed to refuse the order

28 May 2025
LINSY HOME logo

Reply from LINSY HOME

Dear Customer,

Thank you for reaching out.

Please kindly note that while we will do our best to assist, we are unfortunately unable to guarantee that a shipping address can be successfully changed once an order has been placed and shipped. For this reason, we kindly ask that the correct address be provided at the time of purchase to avoid any issues.

We have processed a full refund for your order. Should you have any further questions or require any assistance, please feel free to contact us at any time.

Thank you for your understanding.

Best Regards
LINSY HOME Support Team

Rated 4 out of 5 stars

A few small alterations

A few smal broken draw closers but Linsy was quick to help remedy. The 3 seated and 2 seater look great. I only bought 1 ottoman but will definitely be adding a second going forward. The cushion on the ottoman slides off very easily. I velcro'd it to the board underneath.

28 May 2025
Rated 3 out of 5 stars

Wrong color provided.

While the sofa itself is great and was able to be put together easily enough - it is t the color ordered. All 11 of the 12 boxes delivered so far had “Slate Grey” on the side, but everything’s Navy Blue in color.

26 May 2025
Rated 5 out of 5 stars

I love my couch!

I love my couch! I love the fact that it’s modular, meaning I can rearrange it in many different ways! Also, if I wanted in the future to add more pieces to make it a larger sectional I could. The covers are washable as well, which is a huge plus! It’s fairly easy to put together, although I will say it came in seven boxes which was a bit overwhelming at first, but I was able to put it together pretty easily once I got the hang of it! The cushions come pretty stiff, but I’ve only had my couch for a short period of time and already they’re more comfortable! I’ve fallen asleep so many times on this couch already! 10/10

26 May 2025
Rated 3 out of 5 stars

Not Quality Fabric

The fabric that the Rubik-I is made of is not high-quality fabric. The fabric pulls and creates runs very easily. I’ve had my Rubik sofa for under a year and am already looking for replacement cushion covers. My last sofa was from Ikea, and I never had one tear or pull in the fabric, and I had that couch, with the same usage, for over 7 years.

UPDATE: After posting this review, the LIDNY HOME company reached out to me (which I thought was great customer service at the time), saying they would send me replacement covers in exchange for an updated review. Since then, they sent a UPS package which appeared to be smaller than the replacement covers should be (maybe they only sent one), but LIDNY HOME did not pay for the shipping cost, so UPS would not deliver the package.

After letting them know that UPS would not deliver the package, they kept insisting that I pay the delivery cost and that they would "reimburse" me. This made me feel uneasy and like this was more of a scam, especially since the package size did not match the size of the replacement covers.

UPDATE: After continuing my conversation with LINSY Home, they were able to resend replacement covers for the couch at no expense, and I received them within 2 weeks. I am happy to say that their customer service was understanding and helped resolve the issue. The quality of fabric this product uses for their sofas does not have a long lifespan, like other sofas I've owned, the company does have quality customer service.

26 August 2024
Unprompted review
LINSY HOME logo

Reply from LINSY HOME

Hi Simmer,
We’re sorry to hear about your experience and truly appreciate you sharing your feedback. It’s important to us, and we’d like to help.
When you have a moment, we kindly invite you to reach out to our customer service team at service@linsyhome.com — they’ll be happy to assist you further.
Thank you again for bringing this to our attention.
Linsy Home

Rated 5 out of 5 stars

Broken piece on Rubik 3

I had a broken piece on the Rubik 3 and I tried to see if I could order a replacement. My customer service rep was friendly and helped with the issue fast. Linsy customer service is the best I have ever experienced.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Shipping was super fast

Shipping was super fast. I’m very impressed with the quality for the price. I would highly recommend. I’ve had my set for about two weeks. Perfect couch for a dog owner with couch potato mutts.

25 April 2025
Rated 1 out of 5 stars

Nothing Ever Came

According to the Shop app which is what Linsy Home uses for tracking, it said that my order was expected May 3. It even said that delivery was guaranteed. As of today (May 7th), I've still not received anything. I emailed Linsy support, and the reply I received wasn't written coherently. I emailed them back to confirm that they understood that nothing has arrived. It's been more than 24 hours, and I've received no reply. I still have no idea where my coach is.

24 April 2025
LINSY HOME logo

Reply from LINSY HOME

Hi Michael Braem,
We are truly sorry for the delay with your order and the miscommunication you experienced. We completely understand how frustrating it must be when your order, originally expected to arrive by May 3rd, has not yet been delivered. We also apologize for the unclear response you received from our support team.
Please rest assured that we have taken note of this issue and are currently working with our logistics partners to identify the cause of the delay and improve the accuracy of tracking information. To help us resolve this for you as quickly as possible, we kindly ask that you reach out to our customer service team via email at service@linsyhome.com, and include your order number and any relevant details.
We sincerely apologize again for the inconvenience this has caused. We are committed to improving our service and hope to resolve this matter promptly and restore your trust in us.
Thank you for your patience and understanding.
Best regards,
Linsy Home

Rated 1 out of 5 stars

The quality and size of the pieces are…

The quality and size of the pieces are not at all what is advertised. Additionally, there are stains on 3 of the pieces. I have been trying to reach them for 2 days to find out how to initiate a return, and they haven't responded to my email, and no one answers the phone number listed on their Facebook page.

27 April 2025
LINSY HOME logo

Reply from LINSY HOME

Hi J Plant,
We’re truly sorry to hear about your recent experience, and we completely understand how disappointing and frustrating this must be — especially when the product didn’t meet your expectations.
Please accept our sincere apologies for the condition in which your items arrived, and for the trouble you’ve had trying to reach us. This is not the experience we want anyone to have with Linsy Home.
We’d really appreciate the chance to make things right. If you could email us at service@linsyhome.com with your order number and a few photos of the items you received, our team will prioritize your case and follow up with you as soon as possible.
Thank you again for your patience and for bringing this to our attention. We’re committed to improving and truly value your feedback.
Warm regards,
Linsy Home

Rated 1 out of 5 stars

That fabric is rough and the cushions…

That fabric is rough and the cushions hard. I swear the reviews must be fake. If they accepted a return without a fee I would send it back pronto! It’s not worth it! I don’t know what to do with this massive pit sectional that hate!

26 April 2025
LINSY HOME logo

Reply from LINSY HOME

Hi Troy Bjerkness,
We’re truly sorry to hear that the sofa didn’t meet your expectations. We understand how frustrating it must be to feel stuck with something that doesn’t feel right in your space.
Your feedback is important to us and has been shared with our team.
If you haven’t already, please feel free to reach out to us at service@linsyhome.com with your order details. We’d love the opportunity to look into this further and see how we can help.
Warmly,
Linsy Home

Rated 1 out of 5 stars

Bad buy

I bought a mattress from this site. Upon receipt, it didn't match the description on the Linsy site at all. I made a complaint on 3/14/2025, and customer service still gives me the same answer and doesn't give me a return procedure. They refuse to refund me. Avoid this site, don't order.
I can't give zero stars, too bad

5 March 2025
Unprompted review
LINSY HOME logo

Reply from LINSY HOME

Dear Customer,
Please kindly note that our official site only sells modular sofas, and we do not offer mattresses.
Could you please contact the platform where you placed the order to request a return, or provide us with your order number and details so we can assist you?
Thank you for your understanding.

Rated 5 out of 5 stars

I was so happy to find a modular couch

I was so happy to find a modular couch! We have a smaller living room so I like all the arrangement options. Super easy to put together. Tool is included so you don't need anything. Love the console and the couch looks amazing. A little stiff at first but that's to be expected with the Rubik III. It's not as plush as the V.

26 March 2025
Rated 5 out of 5 stars

Fantastic couch, glad we got it!

The easiest couch building experience I’ve ever had. My wife and I worked together one box at a time. I unpacked and broke down the box while she built the piece. It took us under 90 minutes to unpack, breakdown, assemble, and clean up the entire sectional plus console and two ottomans. So far, the couch is delightfully firm and the ottomans make it very lounge friendly. The seats are shallower than our previous couch but the ottomans eliminate any complaints! The storage compartments are deep and easily accessible. The dark color has a nice tone to it and doesn’t look out of place in our otherwise lightly colored living room. GET THE CONSOLE. YOU’RE GONNA LOVE THE CONSOLE! My minor criticism is there is no attachment between the cushion and the base of the ottomans, so the cushion is easily pushed off. We’re going to add our own little grip pieces to fix that issue, but it would be nice if there was a non-slip strip or Velcro added to the base of the ottoman cushions.

28 March 2025
Rated 5 out of 5 stars

Welcoming couch

Everything showed up a day early than expected. Everything was super easy to assembly, literally adult legos! It is beautiful, comfy and just makes our home more open and welcoming! I just love our new couch!!

4 April 2025
Rated 5 out of 5 stars

This is my second time ordering great customer service

This is my second time ordering. Good quality, and construction. It is a modular so it is on the smaller size which actually works great for us. It is also has firmer cushions which hopefully helps it hold up. This time I ordered the wrong items and they were able to cancel the order and get the correct item sent out the same day.

26 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look