Linlithgowlogs Reviews 180

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and dedication to going above and beyond for their needs. Many people appreciate the prompt and efficient delivery service, with drivers often providing updates and placing logs thoughtfully. The quality of the products, including logs and briquettes, is frequently mentioned as excellent, burning well and providing good heat. Reviewers also note the great value for money and the wide selection of products available, which are tested before being sold.

What people talk about most

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting prompt and efficient... See more

Quality

Customers consistently express satisfaction with the quality of the logs and staves, often describing them as... See more

Product

Users describe positive interactions with product, consistently praising the great quality of the logs and... See more

Service

People report positive experiences with service, consistently describing it as great, excellent, and... See more

Staff

Consumers find staff to be positive, with many reviewers consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Consistantly fantastic service and great value for money. Our last delivery was above and beyond, carrying all 15 nets of logs up my horribly steep front steps to make sure they didn’t get wet! And... See more

Rated 5 out of 5 stars

Great service from start to finish. Ordering process very easy on the easily navigated website. Neil kept me updated regarding delivery schedule and when delivered the bags of logs were carefully and... See more

Rated 5 out of 5 stars

Neil and team always work hard to do a great job for their customers, going above and beyond. I would highly recommend using Linlithgow Logs they have a great selection of different products and test... See more

Rated 5 out of 5 stars

Was told on website, could be 5 days for delivery but they delivered the next day after contacting us, asking if we had storage due to expected rain. Bags had drawcord tops, so rain was kept at bay. W... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

180 reviews

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Rated 5 out of 5 stars

Although the pallet was delivered late…

Although the pallet was delivered late by the courier, Neil went out of his way in ensuring we had enough logs to burn, brought them to the house and gave us something else as well whilst awaiting the courier to deliver, above and beyond normal expected service, I would highly recommend, the logs arrived and are really good quality.
Thanks Neil really appreciate your efforts, will definitely use Linlithgow Logs again without hesitation.

27 October 2024
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Reply from Linlithgowlogs

Ah Alastair, thanks very much. It was a shame about late delivery but we got there in the end. Thanks for your comment, it’s very much appreciated.

Rated 5 out of 5 stars

Excellent logs

Excellent logs. Neil brought them round to our log store and took away the bags so I didn’t have to dispose of them. He also gave us a trial of ex whisky casks to burn. These look a great option too!

15 August 2024
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Reply from Linlithgowlogs

Thanks very much

Rated 5 out of 5 stars

Great service

Great service. Logs came fast

7 August 2024
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Reply from Linlithgowlogs

Thanks for writing the review Martin. I'm glad you were happy

Rated 5 out of 5 stars

Great local supplier

Excellent service with quality product. Took into account my own storage situation and adjusted order to suit. Communicated throughout the order process.

25 November 2023
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Reply from Linlithgowlogs

Thanks Ronald, much appreciated. Glad you're happy

Rated 5 out of 5 stars

Superb

Superb, was in full contact throught the process, was great chat when delivering and the wood burns well.

25 October 2023
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Reply from Linlithgowlogs

Nice one Chris. Thanks very much

Rated 5 out of 5 stars

Dave

Really excellent, I highly recommend your services.

8 October 2023
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Reply from Linlithgowlogs

Thanks David. Appreciate you taking the time to write the review

Rated 5 out of 5 stars

First delivery and very happy

First delivery and very happy. Friendly, timely and good quality wood at a good price.

8 October 2023
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Reply from Linlithgowlogs

Great Steve. I'm glad it worked out well. Thanks for the review

Rated 5 out of 5 stars

Good quality properly dried logs

Good quality properly dried logs. Great price too.

28 September 2023
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Reply from Linlithgowlogs

Quite a few customers up in St.Andrews now. I appreciate you writing the review. I'm glad they're going well.

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