Very "pure". No frills website, simple order form, very effective telephone service. I'm using the 900 Mbps symmetrical on CityFibre network. Worked like a charm, the ONT installation was smooth, ro... See more
Company replied
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Had issue with slow internet speed and not being able to stream anything. The person on the phone was very helpful, although a little frustrating at times having to go through all the settings it was... See more
Company replied
Don’t trust positive reviews left recently - definitely paid for. Every week they have “maintenance” without notice before or after - router reboot required after you go through gaf of creating ti... See more
Company replied
Will be moving to another provider imminently. Poor WiFi signal throughout home, significant outages throughout our contract with them. More recently have received multiple messages daily saying “do n... See more
Company replied
Company details
Written by the company
LinkBroadbands.com is here to make getting online a simpler and more affordable process. Our team is committed to bringing you all the information you could possibly need when making the right purchasing decision for your home or business. We offer to every consumer who signs up before Black Friday receives a 12-month Amazon Prime membership as well as six months of FREE TV service (with Premier Sports 1 & 2), 215+ channels, and 45+ Apps.
Contact info
Dartford business park , DA1 5FS, Dartford, United Kingdom
- 03301741444
- info@linkbroadbands.com
- linkbroadbands.com
2.9
Average
308 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheap but completely unreliable
Cheap but completely unreliable. It goes down often, without warning and getting a response from their team is about as likely as England winning a football tournament!
18 August 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: info@linkbroadbands.com
Or open a ticket in your customer portal
My worst broadband experience since broadband exists.
This company is trouble! Trouble after trouble. There's hardly a week uninterrupted service. Can't stream movies because - again error message about VPN and proxy server. First time it took weeks to find out that there was nothing wrong with Prime and other streaming channels but it was the Internet. Once there was no Internet over 3 days. While other companies - as it affected all Internet companies in the area - automatically issued refund, Link agent bluntly said "no, we don't do refund". Once called them at 5.30pm and could not get through to anyone although I was first in the queue BUT they kept me in queue after 6pm when they went home!!! As others mentioned it seems to be a one man show, only one guy is answering everything. But not complaints! I was referred to an email address and I never received a reply!!! It's not one, not two, not three problems but only problems! As soon as my contract expires I will run away from them as fast I can. Absolutely ridiculous company. Teens from a shed would do better. Can't wait to read their reply as they never replied to any of my email!
5 August 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: info@linkbroadbands.com
Or open a ticket in your customer portal
Best regards,
Link Broadband
Go elsewhere
Since March 2024 the service has been appalling. During the month of March service was regularly disrupted which was later acknowledged in an email from the CTO (Geo) and required upgrade works at the data centre; the equipment clearly couldn't handle the amount of customers they're trying to serve.
This continued until at least the end of April and did improve but now we get disconnects every few days which is put down to unplanned maintenance.
Still arguing for compensation to this day as I'm paying £55 per month for broadband only which was for the most part unusable for at least a month.
1 August 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: info@linkbroadbands.com
Or open a ticket in your customer portal
Best regards,
Link Broadband
Totally unacceptable, very unreliable
Each week they have unplanned maintenance, service is constantly going down, customer support is non existing ( phone lines are only opened between specific times during Monday to Friday, but no one is picking up the phone. Also, having to talk with technical support or with Billing department, the same person answers the phone, giving the impression that one person does everything ).
I gave my cancellation notice, they replied in writing that i will be disconnected today at midday, but at 04:00 am i was already disconnected ( i planned my work day with the thought that i will still be able to work half of the day from home and rest of the day from the office, but in this case, i won't be able to work from home at all ).
I would not recommend this provider to anyone, totally unacceptable.
31 July 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: info@linkbroadbands.com
Or open a ticket in your customer portal
Best regards,
Link Broadband
I’m having a very good experience with…
I’m having a very good experience with Link broadband!! Very high speed and stable connection !!
25 July 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for your continuous support as a loyal customer of Link Broadband. We appreciate your positive feedback and are glad to know that you have consistently enjoyed our service without any issues. Our dedicated customer service team is always available to quickly address any concerns you may have. Your satisfaction is our priority.
Thank you for choosing Link Broadband. We are committed to providing you with a reliable internet experience.
Best regards,
Link Broadband
Broadband gone down yet again
Broadband gone down around ten times in past 6 months , I am never informed of maintenance being done , time for a change now
21 July 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: info@linkbroadbands.com
Or open a ticket in your customer portal
Best regards,
Link Broadband
Internet goes down all the time
Internet goes down all the time. Never any notice and when you contact them you are just told it was unplanned maintenance. Appalling service! I have put in 17 support tickets over the last few weeks!!!
19 July 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: info@linkbroadbands.com
Or open a ticket in your customer portal
Best regards,
Link Broadband
No stable download speed
No stable download speed . No cancellation. They don't terminate my agreement. No response and anything. They are going down so fast.
16 July 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: info@linkbroadbands.com
Or open a ticket in your customer portal
Best regards,
Link Broadband
Don’t trust positive reviews left…
Don’t trust positive reviews left recently - definitely paid for.
Every week they have “maintenance” without notice before or after - router reboot required after you go through gaf of creating ticket and hoping someone will respond.
Today speeds dropped to 5Mbps - again no information as to why - ticket created and waiting. They don’t take any responsibility, no let me discount your package for all the f ups we do on a weekly basis. Can’t wait to leave them and never look back
17 July 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: info@linkbroadbands.com
Or open a ticket in your customer portal
Best regards,
Link Broadband
The self service is top notch and the…
The self service is top notch and the customer service is very commendable
12 July 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for your continuous support as a loyal customer of Link Broadband. We appreciate your positive feedback and are glad to know that you have consistently enjoyed our service without any issues. Our dedicated customer service team is always available to quickly address any concerns you may have. Your satisfaction is our priority.
Thank you for choosing Link Broadband. We are committed to providing you with a reliable internet experience.
Best regards,
Link Broadband
poor and unstable connection
poor and unstable connection, no ontime service support. I started to work at 3am but there is no serivce and no support, not until 8am when they start working!
Don't recommend to join.
12 July 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: info@linkbroadbands.com
Or open a ticket in your customer portal
Best regards,
Link Broadband
Link Broadbands have an amazing user experience
Link Broadbands have an amazing user experience website. Whenever I encountered an issue, I sent a ticket and they were fast to respond.
The internet service is great and the prices are competitive!
I want to thank them for their excellent service.
5 July 2024
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for your continuous support as a loyal customer of Link Broadband. We appreciate your positive feedback and are glad to know that you have consistently enjoyed our service without any issues. Our dedicated customer service team is always available to quickly address any concerns you may have. Your satisfaction is our priority.
Thank you for choosing Link Broadband. We are committed to providing you with a reliable internet experience.
Best regards,
Link Broadband
They wiped my router settings!
They are constantly losing internet and don't have 24hr customer service.
They also asked my partner to factory reset my router which lost all of my smart home settings. This is unconscionable as all that was needed was a hard reset of the router!
5 July 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: info@linkbroadbands.com
Or open a ticket in your customer portal
Best regards,
Link Broadband
Best thing about Link broadband was the day I cancelled
Quite literally the worst internet provider on the ofnl network.
Weekly dropouts (say goodby to working from home)
Absolutely no customer service (will hang up the phone after waiting in a queue and you will never get a response by email) If you do manage to get through good luck getting anyone who can speak English.
Pay for 100MB connection and you’ll be lucky if you get over 30MB
VPNs don’t work correctly on there dodgy inferior network.
I have since moved to another provider and all my issues have completely gone away.
AVOID AT ALL COSTS
2 July 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: info@linkbroadbands.com
Or open a ticket in your customer portal
Best regards,
Link Broadband
We never receive the speeds advertised
We never receive the speeds advertised, even on wired connections. We also frequently endure random service outages that take too long to sort out — none of our neighbours with other providers have these issues. We went with these guys because they are cheap, but it seems you get what you pay for.
26 June 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: info@linkbroadbands.com
Or open a ticket in your customer portal
Best regards,
Link Broadband
Great service so far
Great service so far, haven’t received the router yet however communication has been great.
22 June 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for your continuous support as a loyal customer of Link Broadband. We appreciate your positive feedback. We have informed our provisioning team to provide an update on the router delivery.
Thank you for choosing Link Broadband. We are committed to providing you with a reliable internet experience.
Best regards,
Link Broadband
The worst experience ever
The worst experience ever, constant fluctuations on the connection, they offered me 100mbps upload and download but I got a connection which is less than 30. Since the service was installed I had to complain and actually resquested to cancel the service after the first week of poor connection. They ignored my request several times and kept saying the issues were solved, I insisted for the cancellation as I work from home and I can relay in a internet and provider that are not trustful.
2 months after the superviser stated that he had to admit they made a huge mistake assigning my connection to the wrong server and he offered me to wait for 24 h with no Internet at all while they do the migration of my connection to a "higher speed" server, but again I've been played like a child as the quality hasn't changed and the internet yet is running very slow, on and off or not running at all as it is right now.
I have run speed test and I get proof that the upload is never above 40mbps which is far from the 100 speed plan I've been paying for.
AVOID THIS COMPANY AT ALL!!!
14 June 2024
Unprompted review
Reply from linkbroadbands.com
Hi Deinery,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear about your negative experience.
We understand the inconvenience caused and want to assure you that the issue has been resolved. After the server migration, we confirmed that the speeds are satisfactory. Since then, we have not received any complaints via email, call, or ticket. We also attempted to contact you yesterday and today but did not receive any response. If you continue to experience any issues, please contact us using one of the following methods:
Call us: 033 0174 1444
Email us: info@linkbroadbands.com
Or open a ticket in your customer portal
Best regards,
Sandeep Raj
Customer Support
Very poor service
Very poor service. Constant drop outs, when you complain they’re not bothered. No compensation for disrupted services. Customer service not very helpful. I’d avoid them and use a different provider.
14 June 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: info@linkbroadbands.com
Or open a ticket in your customer portal
Best regards,
Link Broadband
Left already this unreliable service
Left already this unreliable service. Frequent outages, speeds fluctuating usually nowhere near the contracted ones, appaling customer service. Not worth time of anyone wanting a normal internet access. Avoid at any costs.
15 April 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: info@linkbroadbands.com
Or open a ticket in your customer portal
Best regards,
Link Broadband
Unreliable Service since they left OFNL - Better now
We have been loyal Link Broadband customers for over two or three years. Initially, we had no issues and happily recommended them. However, since the transition from OFNL and the introduction of their new IT system, our experience has deteriorated significantly.
Almost every week since then, our internet connection has become unreliable, disrupting our work-from-home routines. We understood this and accepted it for a month. However, the continuation of these frequent interruptions caused unnecessary stress, resulting in lost time and missed opportunities. Financially, it’s a risk we can’t afford.
Whether it’s a brief one-minute outage or a prolonged disruption, the impact is consistently felt. Unfortunately, we can no longer continue with this unreliable service if it does not improve and cannot recommend Link Broadband anymore. We are thinking of moving to other providers if the promises made today will not hold on to next week.
Update: 26.06.24 - The signal is consistent now and has not failed once since my initial review.
4 June 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: info@linkbroadbands.com
Or open a ticket in your customer portal
Best regards,
Link Broadband
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