Support sends links that do not work. They took all of my information and made an account without my consent. They store your information so it’s “easier” at checkout. Everything already has this feat... See more
Company replied
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Had an email saying id logged in to a link.com account but I've never had one never mind used at the time it stated. It appears my data had been used/ saved without my knowledge. Requested deletion if... See more
Company replied
I had a brand new credit card which I used for the sole purpose of registering with Link in order to pay for a monthly subscription to a magazine. A few days later I noticed a number of fraudulent... See more
Company replied
Watch out: Scammers Used them to pay on csfloat.com They processed my 20+ USDC, but didn't credit my account. Upon contacting them - no results, incapable of doing anything. Will take legal... See more
Company replied
1.4
Bad
262 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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Tricked into creating an account.
Paid my water bill online by debit card today. I was suprised that I was asked to give more personal details than is usual (phone number, address and email). Then I get an email from a company I have never even heard of: Link, who were asking me to confirm my email address. They went on to give details of how I could delete my account with them (WHAT ACCOUNT?!). I did not confirm my email (who ARE these jokers?) and the link just took me round in an endless loop that didn't delete diddly.
At no point did the water company say word one about 'Link', and I was not aware of what it was or given any option to decline.
Googling Link left me not much wiser as to what its advantages might be, but in any case I was so angry at being railroaded in this fashion that I want nothing to do with it in future, although I expect I'll have to go through the same rigmarole next time I pay my water bill.
The one star is not a reflection of the company so much as it's apparently underhand methods of obtaining my personal and financial details.
7 November 2025
Unprompted review
Reply from link.com
Hi—we understand your concern about being signed up for Link without clear disclosure or consent during your water bill payment, and particularly the frustration with being unable to delete the unwanted account. You raise valid points about the need for transparency when collecting personal information and providing clear opt-out options. While Link is designed to simplify future payments, customers should have clear choice and control. Please visit https://support.link.com/ if you need help managing or removing your information.
They Help Thieves
I lost hundreds of dollars using Link as they are not truthful and have no buyer protection. If you don’t receive what you paid for, you cannot recover the money. I paid for SEO services through Prime Web Service. They stole the money and didn’t do the work. If you are forced to use Link, use a credit card (never a debit card) so you can get your money back from the bank, as Link is for criminals to steal from the innocent.
20 October 2025
Unprompted review
Reply from link.com
Hi—we understand your frustration about losing hundreds of dollars on SEO services that weren't delivered. While Link processes payments for businesses, you're right to emphasize the importance of using credit cards for better fraud protection. If you've been charged for services not received, please: 1) Contact your bank immediately to dispute the charges, and 2) Use our lookup tool at https://support.stripe.com/questions/unknown-charge-from-stripe to document the merchant's details. We investigate reports of fraudulent activity and aim to prevent misuse of our platform.
Just had an email from these people…
Just had an email from these people saying that i made a payment through them yesterday, no amount or payee supplied. I don't have an account with them. I have now contacted them by email and told them this, I don't live in Hastings, and what the hell is UTC?? I will report the email and spam and block the sender.
We noticed a login to your Link account from a new device. If this was you, no further action is needed.
Device: Android (Samsung Internet)
Location: Hastings, England, United Kingdom
When: October 19, 2025 at 1:42:31 PM UTC
20 October 2025
Unprompted review
Reply from link.com
Hi—we understand your concern about receiving a login notification for a Link account you never created, especially with incorrect location details. This could indicate someone attempting to use your information without authorization. Please immediately: 1) Contact your bank to check for any unauthorized charges, 2) Use our lookup tool at https://support.stripe.com/questions/unknown-charge-from-stripe to verify if any transactions were made, and 3) Report this suspicious activity. We take potential fraud seriously and investigate all unauthorized account creation attempts.
Absolute scam of a company
Absolute scam of a company, they enable hackers and frauds to use your bank details, and always 'lose' your queries, and links they provide to 'log out of all devices' do not work.
20 October 2025
Unprompted review
Reply from link.com
Hi—we take your concerns about account security and fraud very seriously. If you've experienced unauthorized access to your account or issues with security features, please immediately contact your bank and visit https://support.stripe.com/questions/unknown-charge-from-stripe to report suspicious activity. We maintain strict security protocols to protect user data and investigate all reports of unauthorized access.
Paid online through Link and it saved…
Paid online through Link and it saved my card details. There is no option to decline it.
16 October 2025
Unprompted review
Reply from link.com
Hi—we understand your concern about card details being saved without a clear opt-out option. While Link is designed to simplify future purchases, customers should have control over their payment information storage preferences. You can manage your saved payment methods on your Link account. We aim to provide transparent control over payment information while maintaining convenient checkout options.
Reply from link.com
Hi—thank you for your positive feedback about our service. We're glad you're having a good experience. If you need any assistance in the future, you can always visit https://support.stripe.com.
Seem to be working well
Seem to be working well. Could easily remove my credit card when I needed.
29 September 2025
Unprompted review
Reply from link.com
Hi—thank you for your positive feedback about our service, particularly regarding the ease of managing your payment methods. We're glad you found the card removal process straightforward. If you need any assistance in the future, you can always visit https://support.stripe.com.
It's a scam
It's a scam. I never opened an acount with link and suddenly I receive an email showing 2 transactions I made apparently via Scribe. Very concerned. I will be going to my bank to stop them from getting access. This is terrible.
30 September 2025
Unprompted review
Reply from link.com
Hi—we understand your concern about receiving transaction notifications for a Link account you didn't create. This could indicate unauthorized use of your information. Please take immediate action by: 1) Contacting your bank to dispute any unauthorized charges and protect your account, and 2) Using our lookup tool at https://support.stripe.com/questions/unknown-charge-from-stripe to identify any suspicious transactions. We take potential fraud seriously and investigate all unauthorized account activity.
Scammers
Watch out: Scammers
Used them to pay on csfloat.com
They processed my 20+ USDC, but didn't credit my account.
Upon contacting them - no results, incapable of doing anything. Will take legal action by reporting them to the local regulators.
Sad such "companies" exist.
In case you encounter the same story as I have,
reach out to the Central Bank of Ireland (their regulator)
18 September 2025
Unprompted review
Reply from link.com
Hi—we understand your concern about the uncredited 20+ USDC payment on csfloat.com. If you've experienced issues with a transaction, please visit https://support.stripe.com/questions/unknown-charge-from-stripe to verify the payment details. We also recommend contacting your bank to review this transaction. While we process payments for many businesses, specific transaction issues often require coordination between multiple parties to resolve. We take regulatory compliance seriously and aim to resolve payment issues promptly.
This company is very not transparent on…
This company is very not transparent on what they are doing with your information and require way too much of it to process a payment. Additionally, it said it created an account for me and when I went to delete the account and said it created for me it said it didn't exist in the first place. I put all of my information in to pay a dentistry bill.
22 September 2025
Unprompted review
Reply from link.com
Hi Christine and Ben, thank you for your feedback. We understand your concerns about privacy and the information required to process a payment. Stripe is committed to maintaining transparency and adhering to strict privacy standards to protect user data. It sounds like there might have been some confusion regarding the account creation process. Please visit us at https://support.stripe.com so we can assist in clarifying the situation and address any privacy concerns you may have.
Link is assisting international scammers by processing their scam payments
Link is assisting international scammers in imitating fake Louvre museum tickets. The website is carefully crafted to look just like the official museum page. Link needs to actively do something to prevent its services being used for scams.
18 September 2025
Unprompted review
Reply from link.com
Hi—we take reports of fraudulent activity very seriously, especially concerning fake museum ticket sales impersonating the Louvre. While Link provides payment processing for legitimate businesses, you raise an important point about our responsibility to prevent scammers from misusing our platform. If you've encountered this fraudulent site, please immediately contact your bank to dispute any charges and use our lookup tool at https://support.stripe.com/questions/unknown-charge-from-stripe to report the fraudulent merchant. We actively monitor and investigate reports of fraudulent activity to protect consumers from scams.
Link.com helps instagram scammers a lot
Scammers on Instagram imitated a TASCHEN bookstore site. Link.com was used to help the scammers process the payment.. I have used Link with a reputable company twice(!) before. Problems occur when there is fraud. Their customer service is just not exists.
16 September 2025
Unprompted review
Reply from link.com
Hi—we understand your concern about being scammed through a fake TASCHEN bookstore site using Link. While Link is designed to provide secure checkout with legitimate merchants, you raise an important point about our fraud response process. If you've been charged by a fraudulent merchant, please immediately contact your bank to dispute the transaction and use our lookup tool at https://support.stripe.com/questions/unknown-charge-from-stripe to document the fraudulent seller's details. We actively work to prevent fraud on our platform and appreciate you bringing this fraudulent activity to our attention.
Scammers use Link.com for payments WARNING
Scammers on Instagram imitated a Sezane clothing site. Link.com was used to help the scammers process the payment.. I have used Link with a reputable company once before. Problems occur when there is fraud. Their customer service is terrible. Lots of talking and no result. I tried to email the fake seller details and emails that followed. Link does not accept emails. So providing you use an ethical company - great. If it is a fraudster - you are screwed.
20 August 2025
Unprompted review
Reply from link.com
Hi Sarah—we're very sorry you were scammed by a fake Sezane site through Link. While Link is designed to provide secure checkout for legitimate merchants, you raise important concerns about our inability to properly handle fraud cases and our inadequate customer service response. You're right that our lack of email support makes it difficult to report crucial evidence about fraudulent sellers. Please immediately contact your bank to dispute these unauthorized charges. You can also use our lookup tool at https://support.stripe.com/questions/unknown-charge-from-stripe to document the fraudulent merchant's details. We're working to improve our fraud detection and reporting processes, but we understand this doesn't help recover your current losses.
Link STOLE Equifax payment
ZERO STARS! Under an Equifax class action suit agreement, I was forced to sign up for Link to get my "virtual" payment. When I received notice that I had received a second payment, the money and card number were GONE! Completely gone, LINK HAD STOLEN THE BALANCE! Also, Google tagged the account as fraudulent, so I never got to use my "legal redress" and now I can't buy stuff at Google at all (They aren't trusted with my bank account either). The Link-Equifax account was completely empty, the "card" had been erased and the Link site, after repeatedly dunning me for my actual bank card instead of answering questions about this theft, HAS BEEN DELETED! With extreme prejudice! DO NOT EVER USE LINK TO TRANSFER MONEY, not even fake lawsuit money. Equifax can't be trusted either - one of its workers set up the account and I must assume Equifax is working with Link to steal money from people it had already stolen from. Keep your money safe and never use Link. It only works at "rich people stores" anyway, and the money you put into Link gets STOLEN. I don't like thieves. Link is a thief. So is Equifax. Don't trust either when it comes to finances.
29 August 2025
Unprompted review
Reply from link.com
Hi Sherri, sorry to hear about the issues you've experienced. It's concerning to learn that your payment situation felt unresolved and fraudulent. Stripe is not directly affiliated with Link or Equifax in terms of managing transactions or accounts, but we understand how frustrating this can be. We recommend reaching out to Link and Equifax for assistance with your virtual payment and the discrepancies noted. If you need guidance concerning Stripe-related transactions, please visit our support center at https://support.stripe.com. Your concerns are important, and we encourage you to explore all avenues for resolution.
They are a scam
They are a scam. They a payment processing firm who can't refund money. They can't escalate, don't return calls, dont respond.
28 August 2025
Unprompted review
Reply from link.com
We're sorry to hear about your experience, Clint. It's frustrating when you feel like you're not receiving the support you need. At Stripe, we strive to facilitate secure and efficient payments and to provide responsive customer service. Refunds typically have to be initiated by the merchant, so we encourage reaching out directly to the business where the transaction occurred. If you're having trouble getting a response, please try our support channels at https://support.stripe.com/contact for further assistance. Your feedback is important and helps us improve our services.
Made a donation on givestar and ended…
Made a donation on givestar and ended up with a scammy link.com account which I did not ask for or want.
22 August 2025
Unprompted review
Reply from link.com
Sorry to hear about your experience, David. We understand how concerning it is to find unexpected services linked to your donation. As a payment processor, Stripe facilitates transactions but doesn't control additional services that merchants might offer. We recommend reaching out to GiveStar directly to inquire about the unexpected account and address your concerns. If you require further assistance in identifying or resolving this, our support page at https://support.stripe.com is available to help. Thank you for bringing this to our attention.
Cooperation with scammers
They do not check the web stores for credibility. I paid a scamming site through link and they did not help me retrieving my money back. Link seems to me a scamming site, too. Don't do anything with them!
24 July 2025
Unprompted review
Reply from link.com
Hi Angela—we understand your frustration about losing money to a fraudulent website and we're sorry you weren't able to get help recovering your funds. While Stripe processes payments for businesses, you're right that we need to be more diligent in vetting merchants. For unauthorized or fraudulent charges, we strongly recommend contacting your bank immediately to dispute the transaction. You can also use our lookup tool at https://support.stripe.com/questions/unknown-charge-from-stripe to find details about the merchant. We take fraud seriously and appreciate you bringing this to our attention to help protect other customers.
ARNAQUE PRISE DE COORDONNEES BANCAIRES Sans que vous le sachiez
Sans que vous le sachiez, ils vous ouvrent un compte dans le but de conserver vos données de paiement pour un don caritatif comme c'était mon cas, ils vous demandent de vérifier votre adresse mail et hop le tour est joué. Cependant j'ai lu leur gribouillis en y constant qu'une petite manipulation vous permettait de supprimer mon "compte" que je n'ai jamais ouvert! En tout cas c'est fiat et je peux dormir tranquillement, attention à ces arnaques, après tout, QUI SONT CES PERSONNES? Personnellement, ça pue!
Without your knowledge, they open an account for you in order to store your payment details for a charitable donation, as was the case with me. They ask you to verify your email address, and that's it. However, I read their scribbles and noticed that a small manipulation allowed me to delete my ‘account’ that I never opened! In any case, it's done and I can sleep soundly. Be careful of these scams. After all, WHO ARE THESE PEOPLE? Personally, it stinks!
9 August 2025
Unprompted review
Reply from link.com
Bonjour—nous comprenons votre inquiétude concernant la création automatique d'un compte Link lors de votre don caritatif. Stripe est un processeur de paiement réglementé qui travaille avec des milliers d'entreprises et d'organisations caritatives, mais nous reconnaissons que le processus de création de compte Link devrait être plus transparent. Bien que Link soit conçu pour sécuriser les paiements futurs, nous respectons totalement votre droit de ne pas vouloir conserver vos informations. Si vous avez des questions sur la sécurité de vos données ou souhaitez vérifier que votre compte a bien été supprimé, vous pouvez consulter https://support.stripe.com.
Can't udpate my phone number without resetting my account -- so I just deleted my account
Barely average online wallet with no benefit at all.
I used Link for a year when it turned up at one of the websites where I renew my certifications.
However, I just deleted my Link account because after my phone number changed I found out that I would have to 'reset' my entire account and re-type all my info in from scratch just to update my phone number.
And their customer service is available only on chat, doesn't have a phone number I can ring, was pretty useless overall and patronizing, to top it off.
Figured I'd give Link a miss and so went ahead and deleted my account -- easy solution!
There never was a particular advantage to using Link, anyway. Good riddance.
8 August 2025
Unprompted review
Reply from link.com
Hi Regional Punter—thank you for sharing your feedback about Link. You raise valid concerns about the inflexible process for updating phone numbers and the limitations of our customer service options. We understand how frustrating it is to have to re-enter all your information just to make a simple update, and we agree that chat-only support can be insufficient, especially when dealing with account access issues. We'll pass your feedback along to our product team about making account updates more straightforward. While we regret losing you as a Link user, we appreciate your detailed feedback which helps us identify areas for improvement.
Reply from link.com
Sorry to hear about your concerns, Sheila. Trust and security are top priorities for us at Stripe. As a payment processor, we work hard to ensure secure and reliable transactions between merchants and customers. If you have specific concerns or issues, please reach out to us through our support page at https://support.stripe.com for assistance. We’re here to help address any misunderstandings or questions you might have.
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