I reached out to this company through a private direct message on the Instagram & they blocked my account. I then wrote a review on their website & said how the necklace I bought for €250 literally fe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently bought two gorgeous gold necklaces on the Lilywho website. The quality, design and engraving are fantastic. Excellent customer service and the package arrived at my door within a few days o... See more
Company replied
Extremely speedy & efficient service. Have bought jewellery here many times now, both for myself and as gifts. Customer service team are so helpful & lovely! Great quality products and lovely packagi... See more
Company replied
Bought a necklace with my daughters name on it for Christmas last year. It is so gorgeous, she wears it anytime she’s going out. Have bought my other 2 daughters ones for this Christmas. They just... See more
Company replied
Company details
Written by the company
Lilywho Eeveryday Luxury, Irish Jewellery Brand
Contact info
3.9
Great
630 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, ordered a name chain, got a email to ensure I had my daughters name spelled correctly and then it arrived in less than a week, beautiful chain, highly recommend Lilywho 👌
15 July 2021
Unprompted review
Reply from Lilywho
Thank you for your review Sandra. We are glad you are happy with your name necklace 😊
Fantastic service
Fantastic service! Lovely products will purchase here again! Very happy.
14 July 2021
Unprompted review
Reply from Lilywho
Thank you Susan
Amazing
Amazing . Delivery was super quick and earrings I bought were fabulous definitely purchasing again! Would highly recommend
14 July 2021
Unprompted review
Reply from Lilywho
Thanks for the review Emma
Tara in customer service was very quick…
Tara in customer service was very quick to come back when one of my lovely earrings broke and immediately sent a replacement. Really great customer service.
13 July 2021
Unprompted review
Reply from Lilywho
Thanks for the review Viv
The wrapping paper was well wrapped and…
The wrapping paper was well wrapped and it looked very pretty 😍
6 July 2021
Unprompted review
Reply from Lilywho
Thank you for your feedback Anna
Recently bought new earrings from…
Recently bought new earrings from Lilywho and WOW amazing !!! Great service and amazing quality ❤️❤️
3 July 2021
Unprompted review
Reply from Lilywho
Thank you for the review
Hi. Extremely satisfied with the speedy and safe delivery of my jewellery. I was kept up to date on delivery status which was reassuring. I love the individual product packaging. Thanks to all
Hi. Extremely satisfied with the speed and safe delivery of my jewellery order. I was kept up to date on delivery status which is reassuring. Love the individual product packaging. Looking forward to wearing the jewellery. Thanks to all
2 July 2021
Unprompted review
Reply from Lilywho
Thanks for the postive review Briga
Love my earrings.
I adore my new earrings and couldn’t believe the speedy delivery. I will definitely order more.
29 June 2021
Unprompted review
Reply from Lilywho
Thank you for your feedback Mary
Customer service was excellent but two…
Customer service was excellent but two pairs of earrings were just disappointing but might be just on me but I was very underwhelmed by them for the price
29 June 2021
Unprompted review
Reply from Lilywho
Hello, Thank you for the review. Please email me at tara@lilywho.com and I can help you with this.
Was really impressed with my personalised necklace
Was really impressed with my personalised necklace. Sent in a picture of handwriting from a card to he engraved on a necklace and it came out really well :)
25 June 2021
Unprompted review
Reply from Lilywho
Thank you for your feedback Emma. Glad you like your personalised piece
Received great customer service from…
Received great customer service from Tara, very prompt in replying to queries. Really looking forward to my order arriving now!
3 June 2021
Unprompted review
Reply from Lilywho
Thanks for the review Ellen
Fast and easy service from start to…
Fast and easy service from start to finish. Sent a query which was answered promptly and Tara was extremely helpful and informative with anything I asked. 10/10 service
21 May 2021
Unprompted review
Reply from Lilywho
Thank you for your review Sinead
We appreciate your feedback
Such an easy site to use and amazing…
Such an easy site to use and amazing staff to help behind the scenes - blown away by the service cant wait for the necklace for my mum to arrive. Love love their stuff just amazing x
12 May 2021
Unprompted review
Reply from Lilywho
Thank you for your review Amy
I recently bought two gorgeous gold…
I recently bought two gorgeous gold necklaces on the Lilywho website. The quality, design and engraving are fantastic. Excellent customer service and the package arrived at my door within a few days of ordering. There’s so much choice available and I look forward to picking out lots more lovely jewellery from the Lilywho website in the future. Thanks to John and all his team. C.F.
3 May 2021
Unprompted review
Reply from Lilywho
Thank you for the positive review and also thanks for supporting an Irish Brand. Lilywho x
Lilywho gift purchase
The earrings were even better than I expected, beautiful quality and arrived next day with great email communication throughout, Iam now a Lilywho fan!
3 May 2021
Unprompted review
I have purchased a few items from…
I have purchased a few items from lilywho - watch, earrings, necklace and they are always of the highest quality. Great service and excellent delivery.
2 May 2021
Unprompted review
Reply from Lilywho
Thanks for the review x
I bought my wife a watch
I bought my wife a watch. She loved it. Delivery was very quick.
1 May 2021
Unprompted review
I have purchased multiple items from…
I have purchased multiple items from Lilywho , including earrings, cuffs,watches and necklaces. They are of a very high quality . They have a designer feel without the designer price. I get complimented on them all the time. Delivery is very prompt. Excellent service all round.
1 May 2021
Unprompted review
Great product and service
Great product and service, will definitely use again
1 May 2021
Unprompted review
Reply from Lilywho
Many thanks for the great review. I think you you gave us a 2 star rating by mistake. If you have time , maybe you can change that? Thanks Lilywho x
Great service
Great service. Arrived in time for a surprise and she loved it!
1 May 2021
Unprompted review
Reply from Lilywho
Many thanks for your great review of https://lilywho.ie/
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.