I will never shop here again. I ordered and payed for 3 sweatshirts and a T-shirt on 09/02/21 and have yet to receive them 6 months later! No update or anything! Never had this bad of an experience an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Still haven’t received any update on my package and I’m so disappointed. i spent $107 dollars. i expect to get my clothes. I don’t want to refund, I’m past that. I just want the clothes that I PAID fo... See more
I’ve been waiting for my order and my order hasn’t even shipped I’m getting annoyed because it said it would’ve been here by this week and it hasn’t even shipped yet!
Company replied
I am still Waiting on an order that I placed on October 17. I was hoping to receive this order for a birthday that has passed now hoping that it comes soon. Is there anyway to get an estimate time of... See more
Company replied
1.6
Bad
157 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Refund? Are you kidding me?
Quality of clothes is pretty good, shipping was as well within 2 weeks. But since all the time when I order something online, I try to take bigger size in case, because usually all comes smaller… But here everything was too big for me, and I had to send it back. That’s where bad experience starts.
Bought clothes for 100 euros, paid for returning 20 euros and in refund only got 18 euros. Are you kidding me? What kind of scam is this? Very bad experience. Not suggesting to anyone.
19 May 2021
Unprompted review
Reply from lilywe.com
Dear customer,
We are sorry to hear that you are not happy with the shopping experience with us.
Since you only chosen one item in the return and refund system, you got 18 euros for it. We have initiated the refund process for you. Our staff has sent an email to your email box. Please check them and reply to us.
Next time if you have any worry or question, please contact our customer service, I'm sure they'll give you a good advice/solution about that. :)
I am trying to track my package but I…
I am trying to track my package but I can not find it my account nor can I track it with the tracking number. I did receive an email about the shipment and payment going through. On the website there is no way to leave a message or contract them.
I hope the package will arrive, it was ordered on the 10th of May.
Hello Lilywe
Thanks for your reply.
I reply to your message like this because I could not find another way (did not find a reply button)
My order number is LW9750886866 ,( the orderdate is 10th of May 2021) but this is ordered in italy, I dont know if you can help but I hope so.
Thanks in advance
Lisette
19 May 2021
Unprompted review
Reply from lilywe.com
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Great quality
14 April 2021
Fantastic online shopping
I am so impressed.items arrived to spain within 19 days. Everything is as the picture. Sizes are great but u need to look at chart on each item in 1 dress I ordered L in another xl and both perfect.the bikini is 10 better than I expected. Love the bag too. Will order again thank you so much
31 March 2021
Unprompted review
Reply from lilywe.com
Dear buyer,
Thank you for your comment. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!
But a shame I can't get myself…
But a shame I can't get myself unsubscribed. Maybe this way!!!
25 February 2021
Everything is amazing😍😍
4 February 2021
Good quality
Good quality, the only minus point is that it takes very long before it was send.
I think Covid was the problem.
3 February 2021
I had a delivery before
I had a delivery before, but a few days ago I wanted to order somethings but there is not enough money, this month so the order was canceled, but the things I did received where excelent and the delivery very good.
27 January 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.