My poodles LOVE all things Lily’s Kitchen. They have a varied selection of meals, likewise treats. Bunty will try to scoff Jon’s dinner, she eats as though she’s constantly starving, while he prefer... See more
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Have been using Lilys for years and their service remains consistently good. Never had any problem with orders - they are always efficiently processed. Our dog loves Lilys wet food and is quite a pick... See more
My dog, Luna, loves Likys Kitchen dog food. There is such a wide range of dog food and I love that there are so many flavours to try for your pet and the prices are very reasonable compared to the sam... See more
Great food for my pooch who is very choosy - and is allergic to wheat etc so care is needed in his food, but he still likes it to taste great which some other non allergic brands do not (well I haven... See more
Company details
About Lily's Kitchen
Written by the company
In 2008 our founder Henrietta started making food from scratch at her kitchen table in London for her Border Terrier Lily. All because she really, really loved her. That love for our pets started Lily’s Kitchen and still keeps us going today.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Contact info
Goodge Street, W1T 2QA, London, United Kingdom
- 020 7433 1863
- hello@lilyskitchen.co.uk
- lilyskitchen.co.uk
4.7
Excellent
16K reviews
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Amazing company
Great food for our dog Lily. She is in love with the treats. One of the best customer service I ever dealt with. Amazing!
18 June 2026
Great value dog food
I always get a discount and delivery is always swift and dogs love your food
17 June 2026
Price and quality are excellent
Price and quality are excellent, just would like more choice for senior dogs and maybe more limited edition.
18 June 2026
It was easy to order good choices…
It was easy to order good choices specifically the grain free food are dog 🐕 loves it 👍 delivery service is usually good but last time was a couple days late 😬
18 June 2026
Easy to order
Easy to order and normal get delivery within two days never had any issues
My dog loves the food and it’s got no nasty additives in
18 June 2026
Good range of treats for dogs
Good range of treats for dogs. Our dogs love the woof brush. Service good as always. Thoroughly recommend
17 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Change delivery courier
Like efficient service
Dislike the carrier used by lilys kitchen who dump boxes outside splitting them in the process.
Suggest they use a better courier
17 June 2026
Reply from Lily's Kitchen
Hi there,
Thank you for taking the time to leave us this feedback. I'm sorry to hear of your delivery experience, this isn't what we'd expect, and I do apologise for all concerns caused.
If you would like to discuss this further, please do get in touch with us at hello@lilyskitchen.co.uk, and we will be more than happy to help.
Incorrect information provided on the…
Incorrect information provided on the website when answering the questions to determine what to feed your dog, I informed Lillys Kitchen and provided proof and they agreed the website isnt providingthe correct information but they failed to do anything about it. My dog didnt even like the food. And didn't find it too easy to end the subscriptions.
17 June 2026
Reply from Lily's Kitchen
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear of your experience and I do apologise for all concerns caused by this.
We appreciate you bringing the issue with our feeding recommendation tool to our attention. Our team are still looking into this to identify and resolve the issue.
We're also sorry to hear that our recipes weren't a hit with your little one. If you were feeding any recipes for the first time, it is important to transition them over properly. With our recipes, we recommend starting with a small amount of the new recipe mixed in with your pet's existing food, and gradually increasing the proportion of the new recipe (while decreasing the old) over a period of 9–14 days until you are feeding only the new recipe.
I'm sorry to hear that you found it difficult to cancel your subscription. Our customer care line is open Monday - Friday from 9:00-17:00, and we would be happy to help with any subscription amendments.
If you would like to discuss this further, please do get in touch with us at hello@lilyskitchen.co.uk, and we will be more than happy to help.
Our Monty
When my dog was struggling to eat anything, your food came to his rescue. It made his last few days with us that little bit better knowing he would eat the wonderful food you provide.
15 June 2026
Excellent food dogs love it but can…
Excellent food dogs love it but can only buy it when I get a voucher or you discount as prices are very high
17 June 2026
A Range of Great Quality Products…
A Range of Great Quality Products always delivered well packaged and in very good time!
16 June 2026
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