Shipping was quick, very fashionable clothes and fits very well. A little too expensive for the quality of the garment, and questionable if it's actual merino wool used, or just regular wool. For... See more
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Review summary
Created with AI, based on recent reviews
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Lovely quality and fit, exactly what I expected and I love that coffee is a lovely brown / grey shade, very flattering on my fair skin! Took a couple of weeks longer to receive than expected due to a... See more
The cardigan is oversized so if one wants a normal shape, take a size down. By the way, the colour is not white but ecru. And you cannot wash the cardigan, only dry cleaning.
Lovely little off-one shoulder top. Was a titch worried when I realized the top just slips over your head versus having a zipper but the 4 fits true to size and I had no difficulty putting it on/takin... See more
Company details
About LilySilk
Written by the company
We are LILYSILK, one of the world's leading silk brands providing natural premium materials for every day & evermore. We aim to inspire people to live better lives and more sustainable lifestyles.
Our care for one another and the planet is what drives us.
Contact info
556 N Diamond Bar Ste 100C, 91765, DIAMOND BAR, United States
- +1-909-861-1680
- support@lilysilk.zendesk.com
- lilysilk.com
4.1
Great
23K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great quality pieces!!
2 April 2026
Unprompted review
Horrible RMA Process/poor sizing consistency
Here are my complaints:
-sizes vary amongst most items; one medium fits great, for another item it's either too big or too small
- Have to pay to get RMA, $8.50, in a competitive retail market most all companies have free returns.
- The RMA process is terrible: website does not have a "Request RMA" icon as mentioned in the FAQ, "how do I return an item." I had to google lilysilk RMA, then the form popped up, apparently accessible on the site somewhere.
2 April 2026
Unprompted review
Reply from LilySilk
Dear customer,
Thank you for sharing your shopping experience with LILYSILK and bringing your feedback about our return process to our attention.
Regarding the size issues, our garments are thoughtfully designed and sized to fit the body proportions of our customers. Kindly understand that even garments in the same size may fit differently. This variation is due to differences in design elements such as cut, style, and overall fit.
Furthermore, each customer has a unique body shape and personal preferences regarding fit and style(someone prefers oversize/loose fit, while someone prefers a tight fit). As a result, even garments in the same size may appear or feel different, leading to variations in how the overall look is perceived.
For the best results, we recommend using our "What’s my size?" tool alongside your usual size to help you choose the most suitable option.
Regarding the return portal. Same as with all websites, you can easily find the "START A RETURN" button in a prominent position on the "Return & Exchange" page at the bottom of our website. You can click this button to initiate an RMA.
Regarding the return postage. Please note that LILYSILK free return service is exclusively available to Level 4 (Petal) and Level 5 (Lily) members. For customers who place orders as a guest or level 1(Seed), level 2(Sprout), and level 3(Bulbil) customers. You may either pay a certain fee(variations in different countries) to get a LILYSILK return label or return the item at your own expense.
One of our representatives will reach out to you personally later to better understand what happened and work with you to find a resolution. If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at support@lilysilk.zendesk.com. We’re committed to improving our service to better serve you and all our customers in the future.
Best regards,
LILYSILK Customer Service
Looks expensive
Perfect and elegant. X-shaped back strap is extraordinary. I‘m 164cm 48kg but small size still fit me. Could you make it in cream/white color too?
2 April 2026
Unprompted review
Lovely silk
Lovely silk, packed well ,a pleasure to sleep 🛌 under have used lily silk for years , washes well very pleased with company, keep up the good work .
11 March 2026
I love this oyster colour silk shirt…
I love this oyster colour silk shirt goes so well with navy, black or jeans. Fab
11 March 2026
Very helpful customer service
Very helpful customer service.
Items are beautiful.
1 April 2026
Unprompted review
Simply beautiful!
11 March 2026
The customer agent Apple is very…
The customer agent Apple is very helpful. She resolved my tax and duties issues in time. Its very good shopping experience with this company. The customer service is very supportive. I will definitely come back shop again!
31 March 2026
Unprompted review
I didn’t complete the transaction but…
The below was resolved. Thanks very much!
I didn’t complete the transaction but it still went through. So the website ended up charging me twice when I only completed one transaction (as manifested by the order confirmation). Can someone please reach out to me and assist? I sent an email to your team immediately but haven’t heard back yet. Thanks!
31 March 2026
Unprompted review
Reply from LilySilk
Dear customer,
Thank you for sharing your shopping experience with LILYSILK and for bringing your concerns to our attention. There may have been a misunderstanding. Our finance team has reviewed your purchase records and found two transactions: one for HKD $3,500+ and another for HKD $3,800+. We have confirmed receipt of the HKD $3,500+ payment, and the corresponding order has been generated and is currently being prepared for shipment. Regarding the HKD $3,800+ payment you mentioned, its status still remains as "pending" rather than "completed," indicating that this payment did not go through successfully. As long as you do not proceed to confirm the payment on your PayPal account, this HKD $3,800+ transaction will be automatically canceled within a few days.
One of our representatives will reach out to you personally later to better understand what happened and work with you to find a resolution. If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at support@lilysilk.zendesk.com. We’re committed to improving our service to better serve you and all our customers in the future.
Best regards,
LILYSILK Customer Service
My honest review is: looks cheap and poor quality
My honest review is:
I paid £199 for a dress and it arrived after 2 weeks. I ordered 2 sizes both are really small and short compared to UK sizes for other brands. The silk is really thin and poor quality. The dress looks really cheap. For returns they ask have you tried the item on: why would you not try it on! It implies you might not be getting a refund. So many influencers singing the praises of this brand, obviously paid collaborations
28 March 2026
Unprompted review
Reply from LilySilk
Dear customer,
Thank you for sharing your feedback regarding your recent purchase.
We apologize for any frustration you encountered during this process.
We understand your frustration with the delay in receiving your order. We strive to provide efficient and timely delivery, and we apologize for any inconvenience caused by this additional delay.
Sizing can vary between individuals, and we understand the importance of finding the right fit. To ensure a more accurate fit for your future purchases, we would like to suggest reaching out to our Customer Service team before placing an order. We can help you select the right size based on your measurements and preferences.
At LILYSILK, we use only premium materials and will not compromise with inferior-quality products no matter how. Most of our products are made of grade 6A mulberry silk and most of them own OEKO certification and are safe and healthy for your skin.
We want to clarify that you are welcome to try on the items you receive. If, after trying them on, you find they don't fit or meet your expectations, you can submit a return request within the return period for a refund or exchange. Please just ensure that the returned items are in good condition and that the tags have not been removed.
If there is anything else we can assist you with or if you require any further information, please do not hesitate to contact us at support@lilysilk.zendesk.com. We appreciate your patience and understanding.
Best regards,
LILYSILK Customer Service
Odd fit
Beautiful dress but doesn't fit at all like it looks on the model. I was between a size 4 and 6 and didn't find customer service very helpful for trying to choose which size. Went with the 6 to accommodate chest size but then the waist/hips are too big. Bit of a boxy fit rather than figure conforming
1 January 2026
Unprompted review
Reply from LilySilk
Dear Customer,
Thank you sincerely for taking the time to share your honest feedback about our items—we truly value your input, as it helps us identify areas where we can improve and better meet customer expectations.
Regarding the fit: Our design team typically adheres to consistent sizing standards across styles, but there may be subtle variations in fit due to differences in fabric stretch (even for silk-based materials) or style-specific tailoring.
We strive to provide accurate sizing information, but we understand that each body type is unique, and we may not always get it right.
We highly recommend our customers to contact our CS whenever there is any uncertainty about selecting the right size before placing an order.
In addition, we provide a 14-day easy exchange and return policy if you are not completely satisfied with your goods from LILYSILK.
If there is anything else we can assist you with or if you require any further information, please do not hesitate to contact us at support@lilysilk.zendesk.com. We appreciate your patience and understanding.
Best regards,
LILYSILK Customer Service
Not Recommended
The material is only acceptable and the design is horrible. Bought one ‘Sleek sleeveless silk maxi dress’ with customised size but the armhole is too big and the collar is choking me (too small). Not a good purchase at all.
4 November 2025
Unprompted review
Reply from LilySilk
Dear customer，
Thank you for taking the time to share your feedback about your purchases from Lilysilk. We’re sorry to hear about the fit issues you experienced with the dress, particularly the armholes being too large and the neckline feeling too small. We truly appreciate you taking the time to share this feedback. We’ve passed your feedback along to our tailoring team so they can review and make improvements where needed. Our goal is to provide more accurate sizing and ensure a comfortable fit for all our customers, and your input helps us do just that.
We have tried to locate your order, but are unable to find it due to the limited information you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem and do whatever it takes to make it right for our customers!
If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at support@lilysilk.zendesk.com. We’re committed to improving our service to better serve you and all our customers in the future.
Best regards,
LILYSILK Customer Service
I have purchased many items from Lily…
I have purchased many items from Lily Silk and have noted fraying on their Cashmere sets, particularly the Merino Wool Jersey Wide-Leg Pants and the V Neck Wool-Cashmere Blend Hoodie, and the same issue with the Ribbed Cashmere Polo Sweater underarm fraying. I have advised them I'll get this fixed myself and if they can exchange the Merino Wool Jersey Wide-Leg Pants and the V Neck Wool-Cashmere Blend Hoodie despite following the correct washing label and have been taking them to a specialist dry cleaning.
I find that the quality of the Cashmere sold in Lily Silk has a product defect and they do not offer much when it comes to exchange or refund. Please do not spend your money at Lily Silk, really bad customer service too. I emailed Alice and she first suggested 40% to purchase a new set, but if the set is faulty I should be offered either an exchange or a refund, items should not be fraying that shows there’s an issue with the product.
I then requested an exchange and she declined the offer, which is unacceptable.
I regret spending my hard-earned money and will not do so anymore!
Please do not buy anything from Lily Silk. They are quick to give free items to influencers but refuse to exchange for regular customers.
2 March 2026
Unprompted review
Reply from LilySilk
Dear customer，
Thank you for taking the time to share your feedback about your purchases from Lilysilk. At LILYSILK, we use only premium materials and will not compromise with inferior-quality products, no matter what. Our products are designed for durability and long-term use, but the actual lifespan can vary based on factors such as frequency of use, care instructions, and individual usage conditions. We encourage customers to follow the recommended care guidelines to maximize their lifespan.
If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at support@lilysilk.zendesk.com. We’re committed to improving our service to better serve you and all our customers in the future.
Best regards,
LILYSILK Customer Service
Good quality overall
Good quality overall, fast shipping and nice designs. Fits quite well
19 March 2026
Unprompted review
Delivery was slow
Delivery was slow . I found the return process frustrating and returns are not free.
I would not order from them again.
11 March 2026
Unprompted review
Reply from LilySilk
Dear customer，
Thank you for taking the time to share your feedback about your purchases from Lilysilk. Please accept our apologies for the delay. Due to the inventory shortage, it took a few days longer than usual to prepare your order.
Regarding your inquiry about our free returns policy, please note that the return label service is currently unavailable in Australia. Australian customers would need to cover the return postage cost to send items back to our warehouse in Rochedale, Queensland. We appreciate you bringing this to our attention and will certainly consider this feedback as we look to improve our services. Thank you for your understanding.
If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at support@lilysilk.zendesk.com. We’re committed to improving our service to better serve you and all our customers in the future.
Best regards,
LILYSILK Customer Service
Very nice amazing service
Very nice amazing service. Recommend this store. Great work and good (apple). Great thanks.
16 March 2026
Unprompted review
Their material quality is amazing and…
Their material quality is amazing and shipping was fast,my order came well packaged, I really loved everything
15 March 2026
Unprompted review
Unreasonable return policy
Ordered a sweater, but the fabric and the fit were far from what was pictured on the photo, so decided to return.
First of all, the return costs 7 pounds in the UK. It is robbery and much higher than any other store charging 2-4 pounds per return at most.
Second, filing a return means submitting an "inquiry", and the customer support will review the request and supposedly get back to be in 3-5 business days. How is this a good practice? In any other online store I shopped, you submit the return and get a postage label instantly. It is basic consumer rights to be able to return a new, unused product. The fact that the LilySilk wants to "review" my request before giving a postage label is a red flag to me. Will not order from LilySilk again.
14 March 2026
Unprompted review
Reply from LilySilk
Dear customer，
Thank you for taking the time to share your feedback about your purchases from Lilysilk. We are sorry to hear that the sweater didn’t meet your expectations. We strive to maintain high standards, and we apologize for any disappointment this may have caused.
Regarding the free return policy you mentioned, please note that LILYSILK's free return service is exclusively available to the 2 highest-level members. For customers who place orders as a guest or lower-level customers. You may either pay a certain amount to get a LILYSILK return label or return the item at your own expense. If you do not wish to use the 7GBP LILYSILK return label option, you can also choose your preferred local shipping company for returns.
We have tried to locate your order, but are unable to find it due to the limited information you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem and do whatever it takes to make it right for our customers!
If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at support@lilysilk.zendesk.com. We’re committed to improving our service to better serve you and all our customers in the future.
Best regards,
LILYSILK Customer Service
Received a stained shirt
I ordered the same silk shirt in two colours.
Unfortunately, the darker one came with a stain - it’s not massively noticeable, but I spotted it right away. Very disappointing, seems like i received a product from someone else’s nasty return.
Aside from that, the delivery was smooth and fast and shirts fit well.
13 March 2026
Unprompted review
Reply from LilySilk
Dear Customer,
Thank you for bringing this issue to our attention.
Regarding the stain on the shirt, we deeply regret that it arrived in such condition. Our standard procedure is to ensure that all products undergo thorough quality checks before shipping. Would you please provide us with some photos so that we can look into this issue? We will try our best to help solve the problem and do whatever it takes to make it right for our customers!
Our customer service will contact you and solve this issue for you. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. If there is anything else we can assist you with or if you require any further information, please do not hesitate to contact us at support@lilysilk.zendesk.com.
Best regards,
LILYSILK Customer Service
Great product and amazing customer service
Great product, and amazing customer service.
Apple did a great job in resolving very promptly the technical issue I experienced with the Lilysilk app. Thank you very much, will definitely buy again and recommend this brand and their customers service team.
13 March 2026
Unprompted review
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