I'm not the Lili's customer, just the unfortunate resident living next to the shop they collect the rubbish from. I understand rubbish needs to be taken away but not at 4am in the morning! I want to s... See more
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See what reviewers are saying
Awful company that does not listen to customers or community. Sends delivery trucks out at 3am in the morning waking hundreds of residents. Doesn't listen when multiple complaints have been put in. Av... See more
From first contact all our dealings with Jordan Boswell and Lili have been first class. They understood our requirements and tailored their solutions to the special conditions Tonbridge Angels FC re... See more
Been with Lili Waste a few months now, requested an extra collection at short notice a simple phone call and they were here the following day, as a small business owner this is the sort of service tha... See more
Company details
Written by the company
Is your business considering a new approach to recycling or commercial waste services? At Lili Waste, we pride ourselves on providing comprehensive business recycling and waste collection services tailored to your needs. We offer direct collection solutions that can save you up to 30% on your current waste management contract. Choose Lili Waste for a dependable partner in managing your business waste responsibly and efficiently. No call centres and our average wait time to reach us is just 6 seconds. Join us in making a positive impact on both your bottom line and the environment. • East Yorkshire • Leeds, West Yorkshire • London • Romford and East London • Redbridge • Kent • Southampton and Portsmouth • Cardiff and South Wales
Contact info
6 Lyons Crescent, TN9 1EX, Tonbridge, United Kingdom
- 0345 50 50 500
- sales@liliwaste.co.uk
- liliwaste.co.uk
3.5
Average
205 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service any problems quickly…
Excellent service any problems quickly dealt with
10 November 2021
Unprompted review
Reply from Liliwaste
Thank you so much for your kind words . We really appreciate you took the time to leave a great review and we are looking forward to working with you in future !
Customer service improved
Got a problem of being charged for overweight and it was solved by Jade within 1 hour. Hopefully we won’t have the same problem in the future and thanks for Jade’s great customer service.
4 November 2021
Unprompted review
Reply from Liliwaste
Thank you so much for your kind words . We appreciate you taking the time out to share your experience with us and we agree Jade is truly a valuable member to have on our team.
Great communication and always on time
Great communication and always on time, all the costs are clear so you don’t end up being charged extra like other companies do
4 November 2021
Unprompted review
Reply from Liliwaste
Thank you for the amazing review! We work hard to meet expectations like yours and we are very happy to hear we hit the mark for you .
Customer Service is excelent
Customer Service is excelent, they are easy to reach, and always try to help and solve problems.
3 November 2021
Unprompted review
Reply from Liliwaste
Thank yo for the great review ! We are so happy you love your experience with us and we are very determined to continue providing great service to awesome customers like you.
Urban Project Construction
We have received great customer service from the start from the quick and easy account set up to our fortnightly collections. Everything has gone smoothly and I would recommend Liliwaste 100%
23 June 2021
Unprompted review
Reply from Liliwaste
Good afternoon. Thank you so much for the review you have left. It really does help us with improving our services and personal touch. Kind Regards
Fantastic, Reliable Service
Fantastic Service. I used Liliwaste through a 3rd party management company. They decided to change service collectors to another company and I had so many issues and took out a separate contract with Liliwaste.
Nothing is too much hassle. We need to keep our bins locked at all times otherwise they go missing. Liliwaste simply call through our back door, we unlock the bins, they are emptied and we lock them again. Sounds so simple, but you'll be surprised how difficult a task it is for many service collectors. Thank You Liliwaste.
22 June 2021
Unprompted review
Reply from Liliwaste
Thank you kindly for your review.
We do try to please all and it is nice to get feedback when we do.
Regards
Primrose Cottage Caravan Park. Whitstable. CT5 3AR
The Staff are polite on the phone and the bins are emptied on time. I am confused as to why the 1,200ltr Recycle Bin is emptied every week, in the same truck with the Trade Waste Bins.
19 June 2021
Unprompted review
Reply from Liliwaste
Thank you for your review.
COW AND PIG BROMLEY
SERVICE FROM PETYA WHO SET UP THE ACCOUNT
PROFESSIONAL AND FRIENDLY. PICK UPS ARE ON TIME. SLIGHT ISSUE AM SURE WILL BE SORTED.
STAFF ARE POLITE AND TO THE POINT WHEN DEALING ON THE PHONE. RECOMMEND .
19 June 2021
Unprompted review
Reply from Liliwaste
Good morning. Thank you for your review.
I will ensure that our customer services team look into you account regarding any issues and discuss with you to resolve.
Kind Regards
Reply from Liliwaste
Thank Your for your review.
10/10 customer service
Been in contact with lili waste over the phone , great customer services very friendly and helpful. Would defo recommend
18 June 2021
Unprompted review
Reply from Liliwaste
Thank you for your review.
Very helpful and efficient customer…
Very helpful and efficient customer service department, spoke with Emma and resolved issues effectively.
18 June 2021
Unprompted review
Reply from Liliwaste
Thank
you for your review
All the team at Lili Waste are great……
All the team at Lili Waste are great……. Ian heads up a great team and are always on hand to help.
18 June 2021
Unprompted review
Reply from Liliwaste
Thank you for your review. I will be sure to pass on your comments to Ian and the team. Great to hear the good comments.
Kind Regards
Office Waste Collection
Her at ib3 we have used Lili Waste to collect our office waste for four years. Hugely reliable and great value. Highly recommended
18 June 2021
Unprompted review
Reply from Liliwaste
Thank you for your review. We love to hear the good feedback and are happy that our service is satisfactory to your business needs.
Kind Regards
Good service
Good service, at competitive price. Staff on the vehicles succeed, clear up if necessary.
18 June 2021
Unprompted review
Reply from Liliwaste
Good afternoon.
Thank you for your review. We aim to provide the best possible service, so that you can concentrate on your business and not on the waste collections, which is our job. Great to hear such good feedback. Kindest Regards
Great firm .
Great firm .
Always collect waste from our offices on time .
Drivers are super nice .
18 June 2021
Unprompted review
Reply from Liliwaste
Thank You for your review. Always nice to hear that we are providing a service that is on top form, and happy that we doing the right thing.
Kind Regards
Excellent service
Excellent service, with no delays and drivers are always friendly .
The pilgrims store ltd
18 June 2021
Unprompted review
Reply from Liliwaste
Good afternoon Sally. Thank you very much for your review. It is a pleasure to receive these reviews and know that we are servicing our customers with a efficient and friendly service.
Kindest Regards
St Stephens Community Association
St Stephens Community Association. We find Lili Waste very reliable our bin is always collected on time and no rubbish left behind.
18 June 2021
Unprompted review
Reply from Liliwaste
Good afternoon. Thank you for your review. It is always good to hear that our customers are happy with the service we provide.
Kind Regards
Top Drawer!
Great service, always on time and never disappoint- would highly recommend
18 June 2021
Unprompted review
Reply from Liliwaste
Good afternoon. Thank you so much for the review, it really does mean a lot to us, as you know we liked to have happy customers, who receive an efficient service from us.
Kindest Regards
Liliwaste have dealt with my firm’s…
Liliwaste have dealt with my firm’s commercial waste for the last few years. They have proved to be competitively priced, saving my firm money compared to our previous supplier. They are reliable and a great team.
18 June 2021
Unprompted review
Reply from Liliwaste
Good afternoon.
Thank you for your review. It is great to get good feedback as we strive to ensure all of our customers are looked after and serviced consistently. Liliwaste services all it's customers with good old fashioned personal service backed up by cutting edge technology to ensure all customers are dealt with in the best possible way.
Kindest Regards
They seem ok better than Serco
17 June 2021
Unprompted review
Reply from Liliwaste
Thank you for your comments.
Kind Regards
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