Lilah & Mae London 

Do not buy !!
Company based in China (not London as their advertising falsely claims)
I ordered some sandals they’re made of the cheapest plastic and not worth the money!!
When I asked to return I was told the cost of shipping back to China would be £25 and my responsibility!!

Waited to long but very pleased with my shoes

I haven't recieved my hoover and nobody has contacted me sent several emails no reply

4 months after paying to return a poor quality coat the parcel is returned to me by the Chinese postal service saying parcel refused. I had to fight for months for a refund and they didn’t even take the parcel back. Do not buy from this company. It is not as advertised.

The scarlett blouse made the outfit feel done. Very little effort needed.

Ordered some really lovely looking shoes with a buckle. When they arrived, the buckle isn’t attached to the shoe. The return is to an address in China, all at my own expense.
Do not buy from here, it is a waste of your money.

Very poor quality A full refund impossible Return address complicated probably doesn’t exist not London but China ?Same jewellery has been Facebooked many times under different ads

The enora wedges were a last minute buy before a trip, and thank goodness I got them. Light, comfortable, and go with literally every outfit I packed. I wore them from morning till night without a single blister. Worth every cent.

Their products are made and sent from china, the product was not as described and was way too small, I got lots of apologies but what good is that!,
Emails offering 10% refund off £60 then 30%. I decided to return to CHINA costing me £30 only for the item to be stuck at Chinese customs since beginning of November, it’s still there now. I looked into it further and found out customs are waiting for payment from the company, so I sent screenshots to lilla and mea and FINALLY got a full refund.
All this since beginning of October

Terrible quality. Not as advertised at all. Not a London based company founded by sisters. Wish I’d read the reviews first. Didn’t bother asking for a refund after I did due to the experience of others. I’ve put this one down to a lesson learned.

I believe that this is a scam site. I bought a jacket from them. The quality was appalling. When trying to return they would only accept if I sent it back to china which would cost more than the item was worth.
I found the item on Amazon for half the price!
Absolutely terrible company. Don’t buy from them. I really hope that they get shut down as it seems criminal to me.

Total scam. Operating via the Netherlands-this is not a uk company. Items are unbranded and of terrible quality coming from a factory in china. This company is pretending to be uk based and items can be seen advertised on Facebook via various false companies at completely different prices. Customer services (assume operating from a different country and through a completely unrelated company )wouldn’t even give me a name of who i spoke to as it was against their policies ! and there was no manger to speak to, don’t waste your time or money, the jacket I bought was only fit for setting on fire 😂 the bin bags I use have more strength to them

Do not buy from this company. Con . Took ages to arrive and totaly rubbish on arrival . Sent back to adress on the parcel . Bought through pay pal still waiting for a refund . Was offered 10 per cent off the product . They informed me that they have not received the return item . I then sent a photo of the original receipt from the post office . Still waiting ???

Avoid disappointment and wasting your money. Their name suggests they are a London based business, however the jacket I ordered shipped from China (and took 4 weeks to arrive). Sadly, it was nothing like the jacket pictured in their advertising; incredibly cheap looking, huge in it's sizing and I can't imagine for a second it would be waterproof as it was meant to be. They say they offer free returns but, upon reading the small print their returns policy means paying for the customs charges and international shipping costs (back to China I assume) making the return not worth the effort which is clearly their business model.

When I contacted them to complain that the jacket they sent bore little resemblance to the image on their website I was told the can't promise a 'perfect' match (hardly, it wasn't even the same colour or design) and discouraged to return the product in the 'interests of the environment' and reducing unnecessary carbon footprint (with an offer to refund 10% of the product price if I didn't returning it) Ridiculous to be making clothes destined for landfill, whilst pretending to be concerned about the planet. I pushed them for a greater % refund and left it at that.

Save yourself the trouble and heartache.

This company falsely advertise as a UK company with quality items. In reality the products are poor quality and not worth a fraction of what they charge.

When I asked to return I was told there distributions was in China and it was not possible to return and instead I was offered a partial refund to keep the goods or the option to pay a bit more and get more items delivered. Had to press to confirm I did want to return and I was given an address for China, however I was told that the refund would only be forthcoming once the item had been inspected and put back into stock. In the end I cut my losses and accepted a partial refund as I suspected that the item may be ‘lost’ and I was receive no refund and I would end up paying more to cover postage to China.

Do not buy from this company. They are not as advertised and the merchandise is cheap and ill fitting.

Sadly it looks like Wang Maoqin are the company behind this and they operate similar businesses online for various products/scams.

I give 2 stars because I believe the website is deliberately misleading - stating it is a London based family business, and only making it clear to customers that the return address is based in China when they request a full refund, based in China because they are mindful of their carbon footprint...however, making the cost of return more than the original item!

Their first response to let me keep the item and give me 10% money back was firmly rejected. I countered over a number of emails and was eventually offered a replacement jacket at no cost, and no need to return the original item which was far too small, and as others have described not the greatest quality.

They get the 2nd star for sending me another, which will probably be OK in the Summer, but definitely not as a "waterproof jacket" as described, I really didn't expect it to arrive, so there is that.

Persevere (not that you should have to) if you feel that you have been duped too.

I also noted that on their website it states they have a Trustpilot score of 4.5/5 when in reality, it is less than 2! (screenshotted for proof)

Very bad quality Chinese made.

Wish I hadn’t wasted my money.

Primark do better quality

Total scam Chinese company. The website is completely misleading, not based in London, not even the U.K.

Bought a jacket, it was meant to have arrived in less than a week, was even given a Royal Mail tracking number. After contacting the company several times getting extremely vague answers, they finally sent me the international tracking number which showed it was coming from China. I tried to cancel the order at this point but they said no.

The jacket is the most cheap bit of fabric, terrible quality, nothing like the photo. The zip feels like very flimsy and the fit is awful.

I contacted the company and requested a refund. They’ve got no problem offering a full refund, but the catch is you have to pay to return it to China. And they prefer to ‘avoid returns due to ecological reasons’ so offered a 10% refund and to keep the item. After much back and forth, they finally agreed to a 45% refund. The jacket will be going to a charity shop, but I think the bin would be best actually.

Wish I read the reviews first
Item was very thin
Didn't fit either
THEY DONT ACCEPT RETURNS
as no uk depot
Will give to charity shop waste of £40!!!

Totally scammed by this company, it is not a London company as advertised it is a Chinese company. The quality of the product is cheap and nasty nowhere near the cost that was paid and nothing like the advertised product, absolutely awful. DO Not USE this company. How do they get away with this rubbish m!