Reported an issue with my broadband at 3:30pm on Thursday, by 10am the following day the engineers came and resolved the issue. The engineers (Nikki and Keith) were very friendly and polite and I c... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Arrived when planned , Very polite on arrival, Explained the scope of work required. Very tidy when work was completed. "Cavan the engineer took the time to explain the new workings of the... See more
Company replied
Hello, Absolutely fantastic service today for a fibre upgrade from Adam & Nikki. They were courteous, wore shoe protection, explained everything clearly and were very very friendly! I would love... See more
Company replied
Had a few teething problems with WiFi connectivity, ad had to contact customer support. Problems happen, but the level of customer service that is received defines how good a business is. The customer... See more
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Company details
Written by the company
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
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4.4
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Excellent service.
Cannot recommend lila enough husband accidently cut our broadband when he was gardening phoned lila up and they managed to sort it out within 3 days kept me informed all the time even phoned me within half hr to say engineer will be eith me at percific time carnt fault them.
12 May 2026
Unprompted review
Reply from LilaConnect UK
Hi Julie,
Thank you so much for sharing your experience!
We’re really pleased we could get everything sorted quickly and keep you informed along the way. It’s great to hear the team were able to step in and help so promptly – we really appreciate the recommendation.
Kind regards,
Customer Support Team 💜
Alex & Kyle visited today to install my…
Alex & Kyle visited today to install my new broadband. Very friendly, professional and did the work to a brilliant standard. Very happy with our new service! Many thanks
12 May 2026
Unprompted review
Reply from LilaConnect UK
Hi Emma,
Thanks so much for the great feedback! 😊
We’re thrilled to hear Alex and Kyle did a brilliant job and that you’re happy with your new service. We’ll be sure to pass this on to them.
Kind regards,
Customer Support Team 💜
PHONE WAS ANSWERED QUICKLY .NO FAFING…
PHONE WAS ANSWERED QUICKLY .NO FAFING ABOUT .POLITE AND CLEARLY UNDERSTOOD .GOOD ANSWERING SERVICE FOR OLDER PEOPLE NOT GOOD WITH PHONES.THANKS KEVIN BANNER
12 May 2026
Unprompted review
Reply from LilaConnect UK
Thank you for your feedback, Kevin!
We’re really pleased to hear your call was answered quickly and that the support was clear, polite, and easy to follow. Providing helpful service for everyone is really important to us, and we appreciate you taking the time to share this.
Kind regards,
Customer Support Team 💜
Adam and Luke was very helpful and…
Adam and Luke was very helpful and knowledgeable 5*
12 May 2026
Unprompted review
Reply from LilaConnect UK
Hi Adrian,
Thank you for your great feedback!
We’re really pleased to hear that Adam and Luke were helpful and knowledgeable. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Mohammad The person I spoke to was very understanding and very helpful
The person I spoke to Muhammad was very helpful and very understanding
He went though everything I spoke to him about
He helped to sort my problems out with my lila internet
I am very grateful He could sort it all out for me
And it was a great pleasure to have him on the other end of the phone
He listened to everything I spoke to him about and helped sort my Internet problems out for me
He is a credit to lila
11 May 2026
Unprompted review
Reply from LilaConnect UK
HI Mr Milward,
Thank you so much for taking the time to share your feedback.
We’re really pleased to hear that Muhammad was so helpful, understanding, and took the time to go through everything with you to resolve the issue. It’s great to know he made such a positive impression – he truly is a credit to our team, and we’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Excellent customer service from Kayui
Excellent customer service from Kayui. He was very helpful, professional and resolved my internet issue quickly. My connection is working perfectly now. Thank you!
11 May 2026
Unprompted review
Reply from LilaConnect UK
Hi,
Thank you so much for your great feedback!
We’re really pleased to hear that Kayur provided such helpful and professional support and resolved the issue quickly. It’s great to know your connection is now working perfectly – we’ll be sure to pass on your thanks to him.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Hi,
Thank you for your great feedback!
We’re really pleased to hear you’re enjoying fast broadband at a fair price and that the installation was quick and easy.
Thanks for choosing Lila Connect.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Hi Stephen,
Thank you for your great feedback
We’re really pleased to hear you were happy with the service and that everything was left clean and tidy afterwards.
Kind regards,
Customer Support Team 💜
Professional installation and excellent…
Professional installation and excellent follow up
1 May 2026
Reply from LilaConnect UK
Hi Lucy,
Thank you for your great feedback
We’re really pleased to hear you were happy with the professional installation and the follow‑up support.
We really appreciate you taking the time to share your experience.
Kind regards,
Customer Support Team 💜
Not the best...yet!
I've only had Lila Connect 10days. And in that time I've had issues with connections. Its been off a few hours. Reconnecting has been a trial in itself. So not so good I'm afraid. Lotsa room for improvements. We shall see!!
8 May 2026
Reply from LilaConnect UK
Hi Gee,
Thank you for sharing your experience. We apologies for any unplanned network outage which impacted your service since joining LilaConnect.
We can see you have reported this via your client portal to allow us to manage communication to you. Thank you.
.
Kind regards,
Customer Support Team 💜
Very quick installation
Very quick installation, polite operatives would definately recommend.
27 April 2026
Reply from LilaConnect UK
Hi Margaret,
Thank you for your great feedback!
We’re really pleased to hear the installation was quick and that our team were polite.
We really appreciate the recommendation.
Kind regards,
Customer Support Team 💜
Everything was quick and easy very…
Everything was quick and easy very pleasant and helpful
29 April 2026
Reply from LilaConnect UK
Hi Stuart,
Thank you for your great feedback!
We’re really pleased to hear everything was quick and easy, and that you found the team pleasant and helpful.
Kind regards,
Customer Support Team 💜
The low upstream problem was fixed…
The low upstream problem was fixed timely
8 May 2026
Unprompted review
Reply from LilaConnect UK
HI Felix,
Thank you for your feedback
We’re really pleased to hear the low upload speed issue was resolved promptly.
If you need any further support, our team is always happy to help.
Kind regards,
Customer Support Team 💜
Adam and jacob did fantastic job very…
Adam and jacob did fantastic job very polite and professional did lila a great service
8 May 2026
Unprompted review
Reply from LilaConnect UK
Hi David,
Thank you for your great feedback!
We’re really pleased to hear that Adam and Jacob did a fantastic job and provided polite and professional service.
We'll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Martins and Marcus came today to sort…
Martins and Marcus came today to sort my upgrade and they were so lovely, tidy and friendly and respectful. So quick too! Thanks guys x
8 May 2026
Unprompted review
Reply from LilaConnect UK
Thank you so much for your great feedback, Steff! We’re really pleased to hear that Martins and Marcus made your upgrade experience such a positive one. It’s great to know they were tidy, friendly, respectful, and got everything done so quickly.
We’ll be sure to pass on your thanks to them.
Kind regards,
Customer Support Team 💜
Arrived when planned ,
Arrived when planned ,
Very polite on arrival, Explained the scope of work required.
Very tidy when work was completed.
"Cavan the engineer took the time to explain the new workings of the router ,Nothing was was to much trouble ,Explained Very clearly .
Luke, the engineer called in to explain ,Garden furnishings have being returned, He to was very reassuring regarding the new equipment.
Their work & attitude is very reassuring ,
Thank you very much, Long may you continue!
7 May 2026
Unprompted review
Reply from LilaConnect UK
Hi Alan,
Thank you so much for your detailed feedback.
We’re really pleased to hear everything went smoothly and that both Cavan and Luke took the time to explain the work clearly, ensure everything was left tidy, and put your mind at ease. It’s great to know their professionalism and attitude made such a positive impression – we’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Adam and Jake did a phenomenal job 100%…
Adam and Jake did a phenomenal job 100% would recommend
7 May 2026
Unprompted review
Reply from LilaConnect UK
Hi
Thank you so much for your great feedback!
We’re delighted to hear that Adam and Jake did a phenomenal job, we'll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Thank you to both operators in the…
Thank you to both operators in the service team, Zohaib was very polite, and understood all my concerns,
Hopefully this will make my broadband from constantly dropping out.
Zohaib did go everything with us to try and resolve our issues, thank you to him.
6 May 2026
Unprompted review
Reply from LilaConnect UK
Hi Shirley,
Thank you for taking your time to provide your feedback.
We’re really pleased to hear that Zohaib was polite, understanding, and took the time to talk through everything with you. It’s great to know he explored all possible options to help resolve the service issue.
We’ll be sure to pass on your thanks to him.
Kind regards,
Customer Support Team 💜
Asked for help and got it full on
Ok so was having an issue with the router that I had when first joined, so got intouch with customer service and very promptly got an email to say a new router was on its way.
So new router up and running and alls well so Lila connect customer service take a big pat on the back from me as your response was 110% positive I’m well chuffed and I can highly recommend Lila for sure and yes I’ve seen the negative comments but I honestly can’t fault them at all.
Thank you all yours Phil Barnes
6 May 2026
Unprompted review
Reply from LilaConnect UK
Hi,
Thank you so much for sharing your experience!
We’re really pleased to hear our team was able to resolve the router issue quickly and get everything back up and running smoothly. Your feedback means a lot to us, and we really appreciate the recommendation.
Kind regards,
Customer Support Team 💜
No problem with anything
From the start of my experience of taking over the account and being told I needed the equipment that was in upgraded. There was no problem it was organised for within a week, a message was sent to me a couple of days before to confirm the date and time.
On the day my appointment was 1pm to 6pm, but the engineer arrived at 11.30 which really pleased me, the engineer Martins came into the house was polite and explained everything to me telling me what was happening due to more compact devices. When he had finished again explained everything to me connection and offered to help me. Keith I'm sorry I didn't meet but I'm sure he would have been just as helpful. There was no mess left and everything was put back for me. Thank you.
5 May 2026
Unprompted review
Reply from LilaConnect UK
Hi Tracy,
Thank you so much for sharing your experience!
We’re really pleased everything was organised smoothly and that Martin took the time to explain everything clearly and leave things tidy. It’s great to hear you felt well supported throughout – we’ll be sure to pass on your kind words to the team.
Kind regards,
Customer Support Team 💜
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