Lightspeed Belgique Reviews 250

Very knowledgable account manager, hurdle free installation. Awesome!
Being operating it since some weeks now im fan of all the analytics, the flexibility it delivers and last but not least i can add that their AI support tool is giving me confidence again in AI support. Congrats Lightspeed being a 25 year customer service profesional myself im impressed.

I had a meeting with Siem, and he was excellent. He was incredibly helpful and took the time to explain everything clearly. He also did a great job setting up my QR codes.

Great software and very reliable. The training is very good. They are patient and explain the functions clearly.

From the beggining all the information they was delivered good , for me at all it was everything how it should to be.

Lightspeeds customer approach is simply unacceptable. They are breaking their own Terms and Conditions by suddenly invoicing a higher amount then before, without any upfront communication and when one complains, they threat with disabling their account. I'm trying to complain and negotiate (remove features to get back to the price we paid), but they don't reply and the invoice deadline is approaching. This is clearly a blackmailing approach and completely unfair commercial approach or misconduct.
2 star goes to their system which is fine, but having a few annoying bugs, what the kind support is trying to resolve.

2.5 years of experience with Lightspeed. Software works, poor reporting solution (L-series). Many problems with the account managers, of which:
Impossible to get a hold of account manager to solve issues - multiple calls, emails, and messages without reply after 1 month. Took 5 months to receive a correction for mistaken transaction fees (a 2500€ mistake from Lightspeed) with very poor communication. Bumped the price of one of our licence 400€ without any justification or notice. Tried twice to speak to the manager of my account manager to request a change of person of contact, received a meeting date twice and was never called back.

very good services! Muberra helped me a lot in a very professional way with patience and enthusiasm! I'm pleased!

Muberra is the best!! We wanted to go from the terrible k-series back to the L-series and she helped us great. Happy every day to work again with the right system for us!! Thanks alot!

Although it took a While for me to transfer from K series to L series, the online help i got from Muberra Bakiskan was absolutely great.
Good follow-up to make Sure everything was working properly and perfect guidance along the process.

Tim
Bar Dada, Gent

An easy to operate and easy to adept pos, especially when I need to change something. Also great online support from Jenno.

The POS System is great, very user friendly and intuitive. Both the restaurant and the retail systems.
The support is fantastic as well, via telephone, chat, always help well.
The sales people on the other hand... a complete disaster. Once your a customer they keep pushing one module after another. Promise false discounts, forget to mention mandatory hardware.
It's really a shame that the product is so poorly supported by it's sales people.

AVOID AT ALL COSTS!!
Had to part ways with Lightspeed after they tried to force us to switch to their poor 3rd quality payment processor.
VERY DISRUPTIVE, WAS A MAJOR HEADACHE. This company offers no stability or predictability!

Clear system, logical. Great 24/7 support!

perfect product and a perfect service after sale.
A waste I dit not buy Lightspeed at the start of my business.

IzyCoffee uses Lightspeed from the start, with good support and tech they are the best solution on the market.

Very Reliable sales software. Very happy with the customer service and on point assistance.

Sharp reports and easy to use backhand website.

Certainly recommended for anyone who's in restaurant business.

When you start using lightspeed you never want anothet one! Easy to use register system!

Helpful customerservice!

Lightspeed is one of the best POS available in the market for the restaurants/bars use. There support team is amazing, they are always friendly and ready to help you in any kind of a problem. It can be related to the hardware or software problem, they are always there to solve it in the best way possible! Big shout out to Pieter, Nicholas and Sophie in the team of lightspeed who have always assisted and helped us in the best way possible!

We are very satisfied with Lightspeed and their services.
Their helpdesk is very responsive and solve the issues very quickly. They also call-up their customers to know if all is ok and if they can do anything to further improve their services and product. Which is amazing!
Overall, very satisfied and their product and software, which are very easy to use and effective. I can certainly recommend to any business, without hesitation.
Robin - Thai Xpress in Lier