LightRabbit LED Lighting Reviews 

309
TrustScore 2 out of 5

1.9

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Rated 2 out of 5 stars

Ordered bulbs to value of £109. Account debited on day of order. Waited 5 days - nothing. Phoned - recorded message telling me to e-mail. E-mailed; swift response, apologising - out of stock.... See more

Rated 2 out of 5 stars

We bought 12nr high bay lamps for our machine shop. We have now had 4nr complete failures within 18 months. 3nr have been replaced by lightrabbit but despite promises and assurances we have still... See more

Rated 1 out of 5 stars

I would stay away from these guys, I bought 20, led lights 8 of which were faulty and I got nothing but excuses as to why they couldn't replace them, supplier let them down, they were waiting for cu... See more

Rated 2 out of 5 stars

Not terribly impressed at all. I originally placed an order through their website which wasn't recorded despite the Paypal payment going through fine. They denied all knowledge of my purchase and only... See more

Company details

  1. Lighting Store

Information provided by various external sources

Light Rabbit can supply for all projects. With an emphasis on quality products that last, every customer will make immediate savings from the moment they change to LED bulbs which will save you 90% on your lighting bills. Typical return on investment is under a year with an average life expectancy of 30 years/


Contact info

1.9

Poor

TrustScore 2 out of 5

309 reviews

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1.9

All reviews

(309)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

dimmable led's are a nightmare.....

well, given led's are fairly new to the market the explanation on dimmable LED's needs to be far far better than it is on this (or frankly any other) websites. You just cannot use dimmable led's with older style dimmer switches. The site states you can use these with "most but not all" dimmer switches. I'd suggest the wording should be "virtually none".

The technical detail is that most older dimmer switches are "leading edge" dimmers. Generally they need a minimum of 40w or sometimes 25 w to make them work. My light fitting with 5*40w bulbs was fine, but replace with 5* 3w LED Bulbs - doesn't work! You need "trailing edge" dimmers for LEDS (but even then you need a minimum load of 10w) These are more expensive generally and whilest you might have one,most houses will have the cheaper type.

This should be made clear to people rather than leaving them to find out the hard way :-(

26 September 2013
Unprompted review
Rated 5 out of 5 stars

LED Leaders

They have delivered excellent service, with speedy delivery and great customer service dept too.

Top quality products that are great value. A1

23 September 2013
Unprompted review
Rated 5 out of 5 stars

Don't buy bulbs from anyone else

Great prices, very easy and informative web site and fabulous customer service. Don't hesitate to throw all your old bulbs away and upgrade to LED's.

19 September 2013
Unprompted review
Rated 5 out of 5 stars

Good customer service

Had initial issue with a bulb that only lasted a day (not LightRabbits fault), and they are sending replacement without having to send old one back. Customer service over email has been great.

18 September 2013
Unprompted review
Rated 2 out of 5 stars

Out of stock, but took my money

Ordered bulbs to value of £109. Account debited on day of order. Waited 5 days - nothing.
Phoned - recorded message telling me to e-mail.
E-mailed; swift response, apologising - out of stock. Website not able to show items as out of stock. Advised could phone to speak direct - again phone number given just gives recorded message inviting you to e-mail.
E-mailed cancelling order - now hoping I will get my money back promptly!

18 September 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Service

After the initial incorrect delivery the follow up was excellent and the correct bulbs delivered in 3 days. Well done!

16 September 2013
Unprompted review

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