We did already have fibre with another company (BT) who were charging TRIPLE for the same thing!! Looking forward to our first bill for a fraction of the price! Not noticed any difference in service... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thanks to Rob and Glenn - professional, courteous and all around good people. They turned up on schedule and talked us through the install process before starting. Block drive looks like i... See more
Company replied
So pleased we changed to Lightning Fibre Install was superb, took time to check out everything including getting my iRobot vacuum connected - that’s what you call excellent service! No drop offs o... See more
Company replied
We had Rob come to do our installation. We opened the door to a big friendly smile. He explained what he had to do, which was easy to understand. Throughout the installation he was very professional,... See more
Company replied
Company details
About Lightning Fibre
Written by the company
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Contact info
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, United Kingdom
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received excellent installation and…
Received excellent installation and technical support when needed
3 April 2026
Reply from Lightning Fibre
Thank you for your lovely review Anthony. We are so pleased you had a great experience with both installation and support. ⚡
First Class
Excellent service from the Lightning Fibre team when my internet went down due to a power cut. From the initial phone call through to the service engineer who called the next day and the office follow up , the customer service was first class .
Thank you ( and for being patient with my questions !)
9 April 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your wonderful feedback Wendy. We are so pleased the team provided a prompt and supportive service and that everything was resolved quickly for you. ⚡
We switched to Lightening Fibre today
We switched to Lightening Fibre today, Conor was our installation engineer. He arrived on time and was professional in everything he did. He clearly explained what he was doing; gave tips and advice, set everything up and made sure he left everything clean and tidy. He is a credit to the company.
14 April 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your wonderful feedback Joe. We are so pleased Conor provided a professional and smooth installation experience and that everything was left tidy. ⚡
Had my new fibre broadband done by the…
Had my new fibre broadband done by the legends Rob and Glenn. Looked a challenging install but they spared no effort, went round the house so I could have it in the room of my choice. Thanks guys. Service has been faultless since.
30 March 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your wonderful feedback John. We are so pleased Rob and Glenn provided such a dedicated service and that everything is working perfectly for you. ⚡
The engineer was helpful and friendly
The engineer was helpful and friendly. He was able to fix our issue and all is working well as we need.
9 April 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your wonderful feedback. We are so pleased the issue was resolved quickly and that you found the engineer helpful. ⚡
You came when you said and till now…
You came when you said and till now I’ve had no problems.
The two blokes who came were friendly and competent.
I small comment one person I spoke to on the phone wasn’t as nice as the rest.
2 April 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Nellie. We are so pleased you experienced quick, reliable service and that the team were helpful. ⚡
Reply from Lightning Fibre
Thank you for your wonderful feedback Mandy. We are so pleased you experienced quick, reliable service and that the team were helpful. ⚡
Friendly helpful staff making the…
Friendly helpful staff making the transition stress free, Thank you!!
31 March 2026
Reply from Lightning Fibre
Thank you for your fantastic feedback Trevor. We are so pleased the team made everything easy and stress free for you. ⚡
Very Pleasant Experience
When I first contacted the company, I was immediately impressed with the great customer service. I had a very pleasant conversation with Ben who was very helpful in answering my questions. He set up the account for me and the office staff kept me informed with progress. The installation went very smoothly, and the cable was installed exactly as I had discussed with Finlay and Jacob who did a very neat job. I am very impressed with Lightning Fibre who seem to put good customer service as it's prime objective.
1 April 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Louis. We are so pleased you had a smooth experience from start to finish and that the team provided such helpful and professional service throughout, welcome to the Lightning Fibre family! ⚡
Very friendly service
Very friendly service, arrived on time and fitted very quickly with no fuss. Very professional service and would highly recommend
1 April 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Jade. We are so pleased the installation was quick, professional and hassle free. Your recommendation means a great deal to us. ⚡
They were so helpful
They were so helpful , nice and polite every time we contacted them ,even with us having a problem with them put it in they kept us in the loop if what was going on . Excellent service
1 April 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Annette. We are so pleased you found the team helpful and communicative throughout. We really appreciate your support. ⚡
Amazing sarvice lovely Speed 🚄
31 March 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Jaymal. We are so pleased you are happy with the speed and service. ⚡
Great experience
Great experience! More than happy, used Lightning fibre for several years now.
2 April 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Melwyn. We are delighted to hear you have had a great experience and that you have been happy with our service over several years. Your continued support means a great deal to us. ⚡
I have had no problems with lightning…
I have had no problems with lightning Fibre the staff are always on the ball and informative about what's going on (Regular emails).
I have found the company very competitive and I see no reason for looking elsewhere, many thanks.
30 March 2026
Reply from Lightning Fibre
Thank you for your lovely feedback Simon. We are so pleased you are happy with the service, communication and value we provide. ⚡
Staff are very welcoming and friendly.
Staff are very welcoming and friendly.
They are most helpful and efficient.
When Francesca emailed me that an engineer will be on site in the morning he was there.
The engineer completed the outside work in good time.
All went well.
8 April 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your wonderful feedback. We are so pleased the team were friendly and efficient and that everything went smoothly on the day. ⚡
Not specifically related to the last…
Not specifically related to the last renewal. Been a reliable service. Any problems usually explained or fixed quickly. Just a one click renewal of my existing 2 year contract. Third renewal. Like the local community support too. Thanks.
30 March 2026
Reply from Lightning Fibre
Thank you for the five stars John. We are glad you continue to have a positive experience with us. Your feedback is greatly appreciated. ⚡
Reply from Lightning Fibre
Thank you for your fantastic five star review Maria. We are delighted to hear you found our service efficient, prompt and professional throughout. Your feedback means a great deal to us. ⚡
Great installation workers
Lovely, friendly helpful and smoothly quickly done thank you
9 April 2026
Unprompted review
Reply from Lightning Fibre
Thank you for the five stars Stephanie. We are glad you had a positive experience with our customer service. Your feedback is greatly appreciated. ⚡
Very helpful customer service
Very helpful customer service, friendly staff explained everything in plain words that I could understand.
26 March 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Shirley. We are so pleased you found the team friendly and the support clear and helpful. ⚡
The installers arrived on time
The installers arrived on time. Left no mess and did a good job
8 April 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your wonderful feedback Marie. We are so pleased the whole process was smooth and that the team were helpful and professional throughout. ⚡
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.